Advanced Auto Works Inc

Great guy, great work! Took a week or so to get the parts, but could not have been nicer and more apologetic about it. I didn’t even feel like it was that long. I would have expected longer. Everytime I requested an update his response was very timely. Knows how to treat a customer with respect and did a really nice job on the vehicle. Even his guys out in the shop could not have been nicer and more polite. I hope I don’t need his help again anytime soon, but if I do I know who I am calling. Thank you for a great experience and the quality work!

If there’s one thing I hate more then going to the dentist, it’s going to an auto shop. I’ve taken multiple cars to dozens of shops and nearly eve time I have a terrible experience of getting overcharged for services and parts that my vehicle did not require.
I first found this place through a recommendation through my dad. He told me that he got quotes from half a dozen nearby auto shops and that this place beat every single one of them. So I brought my car in the other day and spoke to the owner Tom. The guy is very easy going and is really friendly. On my first visit I showed up without an appointment and his team immediately went to work on the vehicle and I was out of there within half an hour. He never put me on the spot to pressure me into buying overpriced useless services. That’s something you will not find in corporate franchise owned auto shops.
I definitely plan on bringing my car back to this shop and if anyone in Lake County asks me for auto shop recommendations this will be the only shop on my list.

I had some self inflicted damage on my Audi and did not want to go through insurance since it was fairly minor. I took my car to a couple of bodyshops in the area and got quotes which were very high. I stopped by Advanced Auto Works and had a quick chat with Tom who give me a very reasonable price for the work. I will admit I was a little apprehensive at first since I wasn’t sure if he had worked on German imports before and the price was much lower than the other quotes.
My worries were unfounded as Tom had the body work completed ahead of his estimated schedule and the car looked brand new! Advanced Auto Works is my go to place for this type of work moving forward.

I have been going to Tom for as long as I can remember! He is always so helpful and courteous. He never over charges and is always honest in the work he and his crew does. I live in the city now, but I still will drive an hour and a half north to get my car worked on here! He is amazing. I highly highly recommend him to anyone who needs work done on their car.

I have taken Tom 3 projects that were definitely unusual. No hesitation, he took them on. No inflated pricing because it was specialty just great work. The 1^st project was half the price of another estimate. I have not gotten multiple estimates since.
Brent

Brought our 2007 Jeep for an estimate to replace front bumper and wheel flare. From the very start Tom was extremely courteous and provided the estimate within minutes –willing to reduce the price if he were to locate an aftermarket or used bumper. We had several estimates and his was very competetive. We decided to keep our patronage local and went with Advanced Auto Works. WOW… could not have been more pleased! He had the parts prepainted which expedited the process, we were able to pick up our beloved Jeep in 1 day! The Jeep was washed and with the replaced parts looked like a brand new vehicle! The best part was the final cost was less than the original estimate… how often does that happen… usually the price goes up! Will definitely do business with Advanced Auto Works again as they offer many other services.