Pep Boys Auto Service & Tire

I live in Auburndale but work in Lakeland. I’ve been experiencing some odd noise under the hood so I decided to take it to Pep Boys so that someone cod let me know what’s going on. I originally called the location in north Lakeland because it’s closer to my work. After two attempts and no answer I called this one. Eric answered the phone and was nothing but professional and helpful but that point foward. I brought my car in and they were able to tell me within 15 minutes what was going on. Its a blessing that north Lakeland didnt pick up their phone, I dont think I would’ve gotten the experience I did had I gone any where else. The entire staff and manager were friendly and professional. I will be taking my auto maintenance and repair business there from now on.

I went there to get my «0riginal» brakes changed and after I mentioned that I couldn’t believe the rotors were bad, no one offered to show me the «old» rotors. The rotors were original equipment and had never been machined. Another customer said his rotors lasted over 200,000 miles, if that is so then why were mine changed (116,000).Could it be they were merely put on a lathe and I was charged for new ones? I will never go back. BTW the bathroom was dirty and they don’t give discounts to retired veterans.

I ended up at this Pep Boys when I’d made a pit stop in Lakeland while driving from Orlando to Tampa and my car hesitated while starting. I was alone, not close to home and nervous to turn my car off incase it wouldn’t start again and I’d be stranded!
I text my husband and he suggested trying a Pep Boys because they have a garage and are usually very helpful so he sent me the address of the nearest one.
I went inside, Wilfredo Rivera the Sales Service Manager was there and came out right away to check out the car. He spent time turning the car on and off assuring it would restart for me. He explained what the issue could be (I was thinking it was the starter) but he said it’s hard to say for sure it is the starter and he wouldn’t want me to have to pay to have a new starter installed that I may not even need.
He was helpful, professional, knowledgeable and generally friendly and interested in helping me!
He gave me his card incase I had any more problems while I was in Lakeland. I left with my worries put at ease knowing there was someone in Lakeland I could call if need be. As a female traveling solo in an unknown area I appreciated this greatly!
Thank you Wilfredo! You know what exceptional customer service is, keep up the great work!

Good service! Came in for brakes and power steering noise. Went through two part store pumps that didn’t work, saw no issues with my pump other than noise so put it back on. No charge! Brakes feel great! ⁴⁄₅ because swapped out a wiper blade without asking, but it is better.

Straight shooters got right to the point and took care of my car. Nice waiting area. Great service ! I will return, and tell all my friends to go there !

I go in there to get 2 front tires and the guy rings me up for 4 and the most expensive tire. I Said No I Only Want The 2 front tires and the cheapest you have. So he rang me up for 2 but of his most expensive again. I said no this is not the quite you gave me in the phone. We finally get things figured out and I want the 15 percent off for making an online appointment and he tells me I can’t because I have to ship thd tires to my house… I read the fine print to him and showed him it said nothing about shipping. He then states ok we will put in the code at the end. 2 hours later I come back and he tells me that because he gave me a discount on the alignment I can’t get the online deal. He Said Sorry I forgot to tell you. He wanted to charge me 25 over the original price, he stated that 15 dollars off 225 is more than 15 percent, which is not its 33. I will never go back he tried to charge me for unnecessary bs that I didn’t come in for. They have tried to make my mother pay 60 dollars for an oil change after she had a 35 dollar gift card. These people will try nothing harder than to swindle you for every penny. He denied he ever talked to me about the discount. While I have witnesses who were standing next to me. Worst service of my life. When I said I’m don’t wanna pay you take it off my car he wouldn’t do that or give me my keys.

I had my oil changed at this Pep Boys last Sunday on my Mini Cooper. I had scheduled my appointment online several days before but when I showed up I met with the manager who advised me that they didn’t have my oil filter. He said they could order one from the auto parts store down the road. I agreed and left my car. Sure enough, less than an hour later my oil change was completed. The staff was knowledgeable and friendly. Will go back for future service.