Chase Bank

I only go to this location because of the convenience. However I had a serious issue in regards to a stolen check so I had requested to speak with a private teller. First of all, they took forever. I was the only one waiting until more and more people came in. I noticed a couple of private tellers just chit chatting and taking their sweet little time. I was on my lunch break so since I had noticed there was very few people in the bank I just assumed I’d go right in and then right out.
They have you put your name on a clipboard where the seating area is in the lobby. I was there for about 20 minutes which wasn’t too long but seeing as there was no one there and a few free private tellers, it was just a little irritating.
I believe the teller I spoke with’s name is Christopher. I don’t really want to go into what had happened since it’s a long detailed story and clearly Christopher didn’t care to hear the full explanation because he kept cutting me off to make small talk. I work in the customer service industry and one thing I learned is to allow the customer to give a full explanation and to vent! Sometimes that’s all they need is someone to listen and hear them out. Not once did he apologize for the situation or feel any sort of empathy towards what happened. Honestly the entire time I was explaining, he made it seem like everything was my fault and on me. Because of the whole situation, I ended up having to pay a bounced check fee and a late fee to my apartment complex through a money order. As I explained this to him, he kind of changed the subject and «educated» me as to why the leasing manager would request a money order at this point. The one star is for the friendlier public (is that what they’re called? lol) tellers at the window I’ve dealt with.

They have 6 guests waiting and it seems like there is one person helping everyone on the list. I got here at 4:30 and it’s now 5:18. I saw 3 other people walking out of an office looking around for a few minutes then walking back into the office. I’m only here because of my husband otherwise I would be at my bank WF.

«Slow»… This is the first thing that comes to mind. This is a huge building but everything seems to run a bit slower in here. This is the usual chase bank location, aside from the huge structure. Nothing out of the ordinary and nothing special. Just a bigger lobby area. The teller helped me out and did my transaction normally. It’s kind of a hard location to get to also. You have to be on a certain side of the street to enter… this is probably why this location doesn’t seem to get a lot of foot traffic. This is good if you need to get something done and be in and out soon. But to be honest, this is not my usual bank. So I’m not sure how things are during really busy times.
Limited parking… the parking seems big, but not really. It’s a private lot and can probably fill up quick seeing as how it’s across the mall. Come here during non– busy hours for your transactions.

I use to love this branch, until they put in 2 machines inside the bank in place of bank tellers! Service is beyond horrible and the lines are always long! News Flash!!! Machines can’t always solve problems! One teller is not enough! There was a very nice man whom tried to keep the line down, but it didn’t work because the majority of the customers including myself, need to talk to a live person or the machine can’t help us!

Horrible customer service. They now only have 2 teller windows but only operate one at a time. Stood in line for 15 mins while a business customer held up the line with a complicated deposit and talking on the phone. The only reason they are getting 1 star is that I complained to a mgr and after telling me there was only 1 teller did go around and help me.
And there were at least 3 people in suits doing nothing. Don’t come if you value your time!

New ATMS inside have replaced tellers. Only 2 real people are available. Lines are longer now and full of difficult transactions making inside banking awful. If I wanted an ATM I would use the one outside.
Way to go Chase cutting jobs and automating services like we are dumb and don’t know there’s machines outside.
I’ll be taking my business services elsewhere.

Very bad costumer service ! Im very disapointed we were waiting on the waiting area and noone served us we waited for 15 minutes the bankers were chitchatting in their cubicles and we stood up and as we were walking out my mom told the banker you have poor costumer service and the bankers response was «im sorry to hear that» and also sayd there were no bankers available. First of all the girl that greeted us once we walked in sayd they will be right up to service us! The whole staff needs to be retrained again! I will never ever come back to this pooor costumer service chase bank!

Went into Chase today to make a payment on a credit card.
They’ve replaced all but two teller locations with a couple of overwrought high-​tech atm’s.
No one wanted to used the atm’s, so we all waited in line for quite a while. Bank employees kept trying to drag customers to the atm’s, but some of the employees didn’t know exactly how to use them.
You have to love a financial institution that makes money hand and over fist, and goes to great lengths to make the banking experience less pleasant and less personal and more frustrating while cutting jobs in the process.

This branch is terrible! Came in here today for information on a loan. First of all, there was no one attending people coming in, I had to find the sign in sheet myself, I then had to ask to borrow a pen to sign, and then we waited and waited. Finally after 15 min, someone comes towards us, completely ignored the list and goes to help someone else although they had arrived after me. Another 15 min. passed until someone finally assisted me. Lots of confused employees there who seemed like they had no idea of what was going on. If you need to speak to a personal banker, don’t come here.

I love the drive through makes life so much easier!

I literally can’t say enough about my visit today! The manager Hortencia was a saint today. I came in with my check and a few issues with my direct deposit she went completely out of her way to ensure I had funds available and took care of everything in my account beyond my expectations. She was kind, friendly and didn’t have to take the time to do what she did but she did so without hesitation. She is truly an asset to Chase and should be rewarded greatly for her dedication to her guests. Thank you! Best Chase I’ve ever been to hands down.

I frequent this branch quite a bit, customer service is great, the lines are not!

One of the worst and the manager wasn’t one bit a help — Liz.

all i have to say is:
drive up atm
(:

This place is extremely friendly. I have never been welcomed so much at a bank.

The staff here rocks! I have business and personal accounts here and they have all the answers! Always fast and friendly!

Nothing special, its a bank. I’m just here because its my moms bank and I’m with her. Really, I don’t care for chase only because it was Washington Mutual and I don’t like them. Seems nice, safe enough.