Custer Rd Veterinary Clinic

Great local place. Cheap flea meds. Love it.
The vet is a great guy and reception is sweet.

I have waiting days for the vet to call me back concerning my dogs pain medication. She is now out of her meds and hurting. I will NOT be returning to Custer Road Veterinary Clinic. I understand that a business can be busy but this is ridiculous. So thank you for showing me how you DON“T care about my dog.

What a fantastic experience! I brought my 10 week corgi puppy in yesterday for her first vet appointment with me. Dr. Ray Decent was so good with her! He’s gentle and soothing and made her feel at ease. It was a super easy breezy appointment and went as smooth as I could have possibly imagined. I was able to ask him whatever questions I had and he gave me very great honest answers. It took a little while to get into a room, but really the process was very simple. The main lobby and all of the rooms are very clean. All of the staff was really nice and just loved River! A couple years ago I brought my last dog to Dr. Decent and the appointment went well then as well… but I did the mistake of changing it up to go to one that was open on Sundays and that was one of the biggest mistakes I have ever made. Going forward I will only bring my animals here. I was so pleased with the whole experience and the excellent staff!

Love this place. I was a vet tech for 8 years, this guy reminds me of an old school doctor, the ones that don’t make you pay for unnecessary services. The building is old, the waiting room is very small and sometimes gets hectic. They offer a military discount as well. The staff is super nice. I chose this place as my vet home.

I used to take my mom’s dog here and the office staff and the Doctor were extremely courteous and professional. Now I bring my own dog here, and they are just as great, perhaps better than remembered? Loki is a 11 week old Great Dane, they made him feel safe. There was no rush during his first exam and he did not make a sound for his shots. The Doc took his time to educate me on owning my new Pup. Highly recommend. We appreciate the military discount!

This clinic is amazing.
My dog fell down the steep stairs at our apartment and ended up with a compound fracture in his upper rear leg, the break was so bad the the bones popped out of his leg in 2 places, he was only 10 months old…
The Animal Emergency Clinic on Durango St. in Tacoma wanted $ 4,000 for the surgery + $ 250/​day to board him for a few days because of the open wound. The vet was curt and rude and told us we could either sign him over to them or just put him down since we couldn’t afford it. As I sobbed in the lobby and we called family to ask for a loan, the secretary felt bad for us and gave us a couple other vets to call. The vet then threatened to keep him because I wanted to remove an open wounded animal from their care and I demanded my dog back (he was not bleeding, stable, and fine to take home for the time being). The emergency clinic is awful.
We called Custer Road and they said to bring him in that evening (it was about 2:30, appt. was set for 5:00)
Dr. Ray looked at him, checked the x-​rays from the emergency clinic and got «the book» where he showed us the example of the break and all of the repair/​surgical options and helped us choose the best one for our dog’s best chance at healing.
He did the surgery for $ 1,000 ($ 3,000 LESS than the emergency clinic and one other vet we called) AND we got the military discount.
And, we discovered our dog is EXTREMELY resilient to doggie downers and managed to get out of his cone while I was grocery shopping and ripped the bar that held his bone in place out of his leg. I called them in panic and they stayed well past closing to wait for me to get there (aboit 20min after closing) check the bone, clean it up, bandage him and they didn’t charge me a penny for that! Also, the 3 check ups after surgery were at no cost and when it seemed like the injury may not heal right due to my dog messing with it, he offered to repair it in another way for only the cost of the anesthetic.
This clinic is AMAZING. Dr. Ray is a wonderful person, his vet techs are fantastic. Oh and bonus? They only charged $ 20 a day to board our dog the 2 days before surgery and the 3 days after to monitor him closely.
We continue to use them as our vet and I never want to take my pets anywhere else.
You could not find a more caring, compassionate vet who honestly puts the pets before the money.

If I could give negative stars, I would.
In November of 2011, our dog had a stroke at 6:00 AM. We had our beloved dog, Buzz, for about 12 years, and he had been going here since then. Once we got our American Eskimo 11 years ago, he went there also, so we are no strangers to this place.
We had gone to the vet office 30 minutes before they opened, that’s fine, we waited. We went in to talk to the receptionist about our situation and let her know we needed Buzz to be put down ASAP (he was CLEARLY suffering, he couldn’t gain a sense of balance)
The receptionist who knew us and Buzz and Decent knew him very well too had the audacity to tell us we would have to wait until all the morning appointments were worked through before Buzz could be out to rest.
It would’ve taken two seconds to euthanize Buzz, and leave us in the room to grieve. And you know what, if she had told someone why the vet was running a little behind, I think they’d understand it. This definitely hurt their reputation more than running a few minutes behind. I wouldn’t go back there ever, and I mean that.
Our second option was to leave the dog there to be put down. If you’ve ever had to put a pet down, you’d know this isn’t and option.
I just couldn’t believe my experience there. I recommend Chambers Creek Veterinary, they treated us fantastically.

I love it here and my pets love it, too! Doc Ray gives tips to both first-​time owners to veteran pet owners. He is a no-​nonsense vet that tells you straight up on what to do or what is wrong with your pet. The staff is friendly and efficient. The office gives an air of coziness for humans and pets alike. This place is great.

Dr. Decent is awesome! He is very good with both my dogs which are quite the handful! I highly suggest bringing your animals here for any vet needs!

Dr. Bob is amazing. I’m going to pull out my ukulele and sing you a song about his epicness. Seriously; my family has been using Dr. Bob for probably about as long as he’s been at this location… maybe longer.
He’s a no nonsense vet who truly loves animals and remembers them and their owners. He’s helped us with injured dogs, sick cats and dogs and even been there for us with elderly pets needing to be eased from this life. I can’t say enough about how professional he is and how much he really cares about his clients.
He doesn’t charge outrageous fees like some vets and understands that sometimes vet bills pile up and are more than people expect… his office will work with you; your pet is their first priority.
When I’m able to have a dog again I will happily make the drive to Lakewood to use Dr. Bob for everything save emergencies.
I’m a huge fan!

I have been going to Custer Road Vet and Dr DeCent for 12 years — since I moved to this area. Caring, compassionate, practical are just a few words to describe the outstanding care and service I have always received!

I have been going to Custer Rd. Veterinary Clinic for over 6 years! Dr. Ray Decent is as good as vets get! He is incredibly friendly and knowledgeable, and he will go above and beyond to make sure your pet gets the medical care and attention it deserves! This veterinary clinic not only has excellent staff and customer service, but they will do what they can to help you in terms of advice and even setting up a payment plan if needed. I had a dog that had to have knee surgery a few years back, and I couldn’t afford the surgery in one payment so an affordable payment plan was set up for me. Another time I had to learn how to give my cat steroid shots as he was having back issues, and Dr. Ray showed me how to give my cat the shots so I could take care of my kitty at home. He also told me to call if I had any questions at all. I really cannot begin to say enough about how amazing Dr. Ray and Custer Rd. Veterinary Clinic are, and that’s the reason why after 6 years I continue to drive from my home in Bonney Lake out to Lakewood. A big thank you to Custer Rd. Vet and Dr. Ray Decent… you are the best, and my pets and I truly appreciate you and your service!

I love the staff here, they are always so friendly and courteous and they treat me and my puppy awesome! Their prices are great and if you’re military they give you 10% off. I took my english bulldog puppy here for his last 2 series of shots and once when he was sick and all times were perfect. You have to book appointments for shots and their dates are always close to when you call so you don’t have to wait forever to be seen. I highly recommend this place to anyone who has a pet. Dr. DeCent and his staff are awesome!