Ralphs

I usually shop at Vons or Sprouts but tonight I was in need of Diet Coke and decided to go to Ralphs. I’ve shopped there a few times but not a regular. Anywho I’m in line and the cashier starts scanning my items while continuing to chit chat with the guy in front of me. Only after he left and she asked me for my rewards # did she acknowledge me. I put in my debit card in the chip reader and it wants a PIN, I never use the pin and at other stores they hit a button and I’m good to go. Not here — she says our store only takes card with PINs. I had to use a regular CC but her bitchiness didn’t let up. I’m not sure if my complaint is the stores policy or just lousy customer service on her part but It will be a cold day in hades before I shop there again.

This review is mainly for the customer service stand in the front which ive never used prior to today. I typically shop here for groceries but today I needed to make a quick stop at the customer service section up front.
First off, buying groceries here is a breeze, especially if I use the self check out, I’m done in less than 20 minutes from the time I walk in, shop and pay, pretty simple so I rarely need to use the main checkstand, that’s why I can’t rate that section.
Today I walked in to use the customer service section, what a waste of time and I get it, people are busy but a simple acknowledgment to me would have been nice. It’s not hard to do to greet a customer and tell them someone will be with you shortly. That’s right, 5 people were working and saw me, not one asked if I needed anything or motioned to me, I would have been happy with a simple hello as I was not in a rush. I’m pretty patient and have seen a few of the clerks here and I know they recognized me. After waiting for nearly ten minutes I decided enough was enough. You guys are rude, no etiquette or any type of people skills. I needed a simple transaction, a few minutes of your time and I would have gone on my merry little way. If you hate your job, find another one but don’t treat people like crap.

This review is for the customer service I received. I came here last Tuesday at 10PM to use some digital coupons that were going to expire at midnight. I proceeded to load up my shopping cart with some fresh salmon, a crisp head of cabbage, and three packages of corned beef. I decided to check my digital coupons to see if i needed anything else that I had a coupon for. That’s when I noticed that the ones I had specifically gone to the store to use (free head of cabbage, $ 4 off $ 40, $ 5 off $ 15 or more of seafood) were no longer on there. I went to ask the cashier if their was anything he could do. He said he would get the manager, as she would be the one who could the final decision. She asked which coupons I wanted to use. I showed her the Ralphs app on my cellphone and explained about the four digital coupons that I had on phone just a couple hours earlier. She didn’t even blink and said, «Yeah, let’s do it.» She was willing believe me and to manually override the prices and honor the digital coupons that had disappeared. Now, that’s service!

After 18 years of loyal patronage at my neighborhood Ralphs, I was aghast at the rudeness and actual refusal to help. I needed to make a quick stop for a bottle of smart water and a candy gift for grandma after my impending gym appointment. I tried to purchase the smart water and Hershey giant bars at 2/​$ 5.00 club card price. When my club card would not scan at the auto checkout stand, I tried to flag down any of the three employees who were not busy, but none of them responded. I pushed the attendant help button and tried to call out to them. I noticed three checkout stands lit up, but only one actually had a cashier who was busy. Went back to the auto stand and saw an employee so I asked for help with my club card. She replied «enter your phone number.» The machine did not offer that option. Again, I asked for help, but was completely ignored. The employee turned her back on me and walked away. I passed by another employee just sitting on a handicap shopping cart by the exit. By this time, I only had 15 minutes to get where I was going, so I dropped everything and left. I await an answer to my complaint from Ralphs online customer service.

This location seems much smaller than other Ralphs and supermarkets in the area. Especially the parking lot. I feel like I lucked out in going when there wasn’t a lot of people shopping as I could see that lot being a nightmare (especially since they were setting up a Christmas tree lot at the time of my visit).
The store inside also was a bit confusing. I found myself pacing back and forth like a caged animal trying to find basic food items.
But the employees I did interact with were very friendly and cheerful. That’s always a nice thing. Props to them for that.

The new sales manager Mike is extremely rude. All the other employees are courteous and helpful.

Best produce in the area, hands down. I like the organic
milk. Bread prices are reasonable. Sometimes they have
good sales on cheese and eggs. Fewer ‘no nitrate’
lunch meats than some competitors. Less non-​HFCS
sodas than competitors.
I have a special ‘thank you’ to this location for getting
me interested in collecting Hot Wheels cars. They had
a sale and have had some interesting models to purchase.
Open an hour later than several other stores in the area.
One of the few places I’ve seen dry ice for sale.
You could do a lot worse than to shop here. Bring your
coupons, and make sure to sign up for the store discount
card. They will also send exclusive coupons that can
save you money.

Today was a Good Day (Ice cube song)
so let’s start, if you have a ralphs Card.
you Can get this deal.
Colgate toothpaste & Colgate toothbrush $ 1.71 for 10 items
Go on their website, and Go to the Rewards Account. Digital Coupons.click add to Card.
you Can use this coupon 5 times.
they are on sale now .88cents, but you have a coupon for .75 cents
I paid after savings .75 for 5
expires Tuesday. Good Luck

Place was clean and organized. Find things very easy and good price. Employees are very nice and helpful.

it is a grocery store.
and has a bank inside.

There are only two reasons I go to this store. It is within walking distance of my house and it is open later than any other local grocery store.
That said, this place used to be run down until it received a complete makeover a few years ago. Two things didn’t change. The pricing is still noticeably higher than other store in the area and the staff are generally surly and unhappy. I have a family member who works for Ralphs, so I understand why they feel this way, the grocery industry, and Kroger particularly, is squeezing its employees like oranges for juicing. But come on, every time I see some employees they are in a sour mood and letting everyone know about it.

Thank you thank you thank you Heather at the Bakery!
Heather is awesome!
So here’s the story on why my declaration of Heather is awesome!
I was looking for a something special for a party and even though I called/​emailed a bunch of places like specialty bakeries, high end shops, home-​based places, other grocers… only Heather was able to pull through for me.
I had a specific theme and style in mind and lord only knew that it WASN’T a common theme. And either I never got a call back or response, or that they couldn’t /​don’t /​won’t do that style from soooo many places. I was even willing to pay any… and I mean ANY price for this cake.
I had my doubts about getting something from Ralph’s since it not my standard store but from now on all my cake needs… Heather will forever be my number one choice. Why? Here’s why…
1) even though it wasn’t something from the cake books, she actively looked for an alternative and suggested ways to make the cake
2) I showed her what I had in mind and without delay and no himming-​haing, she said she could do it, no problem.
3) she even offered to do more than what I asked to make the cake even more perfect.
4) she asked me what flavored I wanted and even though I thought I’d only get one… she told me I could mix it up so now I’m getting 4 flavors incorporated at no additional cost!!!
5) she didn’t charge me for this customization, or overcharge me but instead reminded me that I’m going to get a discount with my Ralph’s awards card! And I’m paying ¹⁄₁₀^th of what I budgeted for! Woohoo!
Thank you Heather for being helpful, attentive, and professional!

This Ralphs just got remodeled not to long ago and it still looks amazing. On My way to the store I was surprised to see a recycle center close by, red box and bank of America ATM. Wow talking about a one stop shop. The main purpose of my visit was to use their coin star machine. I received great service that day and glad to see that the store is well kept.

The store seems to lack control of their employees.
The checker wasn’t very friendly and the box person sloppily bagged our food so that the bread was crunched. In addition, they were yapping among themselves and not really acknowledging the customer. That and the new points rebate sytem makes this a no go from now on.

I just came in here for a quick pick up. I needed an avocado. They had carrot cake yogurt and that made me happy! Its a nice store, but I have most certainly been to nicer Ralph’s. I don’t too much care for the layout of this store.

This is my usual shopping spot. If anyone really knows me, they know I like to shop but don’t like to cook. Now that I’m hooked onto Extreme Couponing, the guys that work here don’t make you feel like a douche for handing them over a pile of coupons. It’s always the same gang here and they always talk to you like they know you.

The Ralphs in Cerritos (South Street) has quit carrying some of my favorite items. Luckily this Ralphs (while not as close but really not that far away) does carry those items. In fact, as I discovered on my first time in this store today, this Ralphs is bigger and better stocked than the Cerritos one. It has a better deli, bakery, and meat department. It’s also just as clean and, unfortunately, just as overpriced. But on those occasions I need a trip to Ralphs, I’ll go to this one from now on.

Though Ralphs’ prices aren’t always the best in town, convenience trumps a usual $ 2.00 savings going someplace farther away (Stater Bros, for example). Now that Sprouts has opened within a 1 mile radius, I won’t be buying my produce from Ralphs, but will still make the trip for stuff that might be set at a price that is too good to pass up. Oh, and can’t forget the RedBox located right outside.

I usually don’t do my regular grocery shopping here, but will stop in whenever I see something I need in the Sunday paper circular with an appealing sale price. I will NEVER pay full price for anything at Ralphs, especially since they don’t exactly have the lowest prices compared with other grocery stores.
This Ralphs has the usual departments found in any grocery store, i.e., produce, meat, florist, bakery, deli and liquor. The deli has many items available to purchase and ready to eat. It also has an ATM (but beware of the surchages. You’ll be better off using your debit card to pay for your purchases and getting cash back). Another thing they have that I REALLY like is self-​serve checkout stands.
Going to this store is like going to a neighborhood market where the staff all know you. They also provide over-​the-​top customer service. Having the Rewards Card is another perk if you’re a frequent customer.

This newly remodeled store looks good. The service is always fine. And they never let the lines get long.