Webrentz

My experience with Webrentz began as soon as I’d attempted to register for their website, which is the only way you can browse their rental properties. After submitting all my demographic information and creating a login/​password, I was alerted that due to a system error, I could not proceed. You could imagine my surprise when I browsing through emails, I had been notified that I’d indeed established a working login (considering they’d successfully transmitted an email)…but again I could not log into their website. Today I received a voicemail from Gladys, and upon returning her phone call, she was incredibly loud and unprofessional. I had stated (for a second time) that I was returning her call. She asked a few questions such as what our price range was, which areas we were interested in and how many people in our household. After those questions were answered, she proceeds with a poorly-​rehearsed spiel about how if I pay buy phone for their service, it would cost $ 69.99, online its $ 59.99 but if I go in office, I would only be charged $ 49.99 for a service she had described as what I’ve always done as a tenant (research properties online) anyway. When I had started to say I was not interested, she rebuts with how much money I am going to spend on gas and how much time and energy I was going to waste. I kindly asked her to remove my phone number from further solicitations, and she states ‘good luck to you while you waste your money on application fees’ and hangs up! And this wasnt the end… I had called back to ask for a supervisor, appalled at how I had just been treated and she tells me SHE IS THE SUPERVISOR! I had read the poor reviews on Unilocal and the BBB but sometimes have to see things for myself thinking no company can be THIS poor, but its true! I’ve never had any trouble finding rentals from the comfort of my couch on my laptop. Gladys, the ‘supervisor of 21 years’ is a horrible businesswoman and didn’t have the decency to address my concerns, but when you are in the business of scamming those with a critical need such as housing, being a decent human being is alot to expect.

Don’t waste your money on the properties that you’ve already found yourself. The ones I hadn’t seen on my own were already rented out (duh). The rest of the numbers never returned calls. The other 3 properties didn’t even match our search Criteria. Out of 50 mile radius in 3 directions the found 8 properties. So weak. Headed back there today to get my money back!

RIP OFF ALERT! They will not show you even the houses they advertise without you paying a $ 70 placement service fee. Stay away. This is the predatory crap that makes craigslist stink sometimes.

I’ve NEVER left a review for a place before. My husband and I went here last weekend. Were pressured into «going across the street» to get cash vs paying by debit. I haven’t received ONE call back from the homes I was given while we were there. To top it all off, I haven’t been able to log on to the website with the username and password they provided me with. It’s been 2 days, I’ve tried to call them and the number is now disconnected. I’m very very upset with the situation I have a 4 year old daughter who was with us when we went in who is very social and outgoing. It should have been a huge red flag to me when she would not let go of me, had to stay in my lap, and wouldn’t look at or talk to anyone. What’s even more upsetting for me is, we’re on the desperate end of needing to find a place that is affordable for us. To be taken advantage of in such a way is very very upsetting. These people should be ashamed of themselves. After reading the previous reviews, and seeing their D+ grade on the BBB, I’m off so ashamed of myself for not doing research. Because now my family is out $ 50 that we could have put towards groceries or bills, or application fees for a new home. Once again these people obviously don’t think about anyone but themselves…

Don’t waste your time and money. I paid the $ 50 discounted price after they insisted so that they could get their bonus, the $ 50 is their bonus. They do nothing and when I checked the listings some were from 2011 and they do not get new listings. Just keep trying craigslist is my recommendation or buy something.

Webrentz has terrible business practice, I’m appalled! June 2013 I researched homes to rent on numerous sites. This business posts their number with little info of a rental on Craigslist. I called, they state they have a 98% success rate of finding you a rental quickly with a fee. I asked them the difference from the other sites, they explained that they get listings from landlords prior to other sites, ect. After hoping for a quick turnaround, I paid the fee, searched on my criteria on
, and found the 4 homes I had already called and researched! I was livid! I’ve called Webrentz several times for a refund, and to cancel my account. On more than one occasion they told me they would call me back, and hung up on me prior to getting my number, let alone hearing me finish a sentence! I finally spoke to one of the employees, Mark in July 2013 after 7 attempts to call, and they agreed to refund within 2 – 4 days only because I never signed, nor was informed of the no refund policy. The callous attitude informing me to never do business with them again (REALLY??? HA!) was beyond the worst customer service and poor business practice I’ve ever encountered! It’s now August 14, 2013 and I’ve never received a refund. Once again I’ve made 5 phone calls, the lady and Mark say they will call me back that they are with a client. They have NEVER called me back until today! It’s a shame I fell for the trap when I’d already spent my time researching homes for rent, for free!
Only because I had to fill out required fields, they have one star. It’s zero stars!
Jen C.

Webrentz is a scam. They advertise that they provide an exclusive list of properties to view on their website. Supposedly better than looking on craigslist. However, I’ve been customer for 6 weeks and their website is never updated. I called every number on their site and not only did no one answer, no one returned my phone calls. Save your money. These people are just preying on the anxiety of people trying to find a new place to live. $ 60 for a list of already rented properties. I think I’ll take my chances with craigslist, at least it’s free.