K & A Appliances

My experience was taken from our recent patronage with the Leola, Pa K&A Appliance location, so I cannot say this is a universal experience for both locations.
Our washer had died and we were in need of a new washer.
We arrived about an hour after the posted «open» time on the notes hours of business. The store seemed dark and uninhabited, but we decided to look around. It wasn’t until we were inside that we noticed a clerk in the office area. They weren’t rude, per se, they just were not very attentive and didn’t come across as being very professional.
We decided on a unit and the clerk said, «are you sure you want to buy that?» Which instantly made my stomach drop. Was I sure? I thought I was.
The clerk proceeded to say that the unit had mixed reviews and assured us there was nothing wrong with the unit itself. I guess it was in the manner of which they spoke that I found very off putting.
The Pros:
The store offers a varied selection of refurbished appliances at competitive prices.
The appliance itself was clean and functional.
The delivery driver was professional and helpful
The Cons:
The sales staff isn’t very customer service oriented
Aside from the sales staff, the overall experience was okay– if I have to do it again, it’s a toss up over going back or going to the sales pressure of a big box store.

I have an older refrigerator freezer that we use as a back up and for beer. Recently we started having problems with ice forming in the freezer and the refrigerator would not get cold. We’ve had this refrigerator for a while and I was concerned that we would pay more for repair in the refrigerator is worth. I took a chance on K and A because I did not have any idea about local repair services. I was totally impressed with The service and the price. The technician arrived when he said he would, he was extremely friendly, competent, neat, efficient and knowledgeable. He successfully diagnosed The problem made the repair and cleaned up. I could not be happier with the price or the service I will definitely use these people again if I have to.

We got tired of buying brand new appliances only to have something go wrong the day after the warranty expires so we bought a used washer at the Leola location. Just a small building, no frills and NO pushy salespeople! We picked a washer in our price range and were thrilled to find out they come with a 13 month guarantee! If they can’t fix it, they will replace it with an equally priced option. Free delivery and they took my old one away. Guess what? 7 months in and something was not working right. They had a repairman out the next day. He couldn’t find the problem so the day after that they came out and picked it up. Two days later we got a call saying it is fixed and they will be bringing it back. You can’t beat turn-​around time like that! It was great! It is running wonderfully and when my refrigerator finally quits, I am headed back to K & A to buy a «new» one!