Staying here in order to attend the conference. Imagined the Lancaster host to be a quaint country lodging. I began day 1 at the front desk I was greeted appropriately, the lobby was just as I imagined, although there are no elevators on the B side, I needed assistance with stairs and doors. a nice bellman did assist. As I entered the room it was clean it appeared to be updated with the furniture it’s not the Marriott/Hilton/ALOFT but it is basic furniture that one would expect. However the sink and the bathtub need to be updated. Sink pipes emit a rancid odor. It is horrible! At any price, I should not need to wear shower shoes in order to take a shower in a(resort) hotel. There are two adequate size recreational rooms one for tots and one game room for older kids. Both rooms are well lighted and have a nice assortment of play furniture and arcade games. The mtg room was very comfortable and we’ll stocked with food, coffee and tea. Front desk crew have been wonderful!
Art B.
Place rating: 1 Holmdel, NJ
I wish I could post no stars. We got there early around 1pm and the girl behind the counter Immediately told me check in isn’t till 4pm. Not a hello or welcome. Nothing. Place was completely empty and she would not check us in early. We went shopping and came back at 5. They give us a room and 4 hours later the AC still wasn’t working in the room. The security guard was also maintenance and looked at the AC. Filters haven’t been changed in decades and he laughed about it. They moved our room to a new location and now in this room the toilet was broken. The next morning we tried to get breakfast at 10:15 and they told us it closes at 10:30. We decided to eat elsewhere. The manager at the desk then told us they were open for breakfast till 11. and yelled at the worker in front of us. Wasn’t about to eat there so the angry worker could spit in our food. Place is run down and needs major work. Don’t stay here unless you have to.
Jack P.
Place rating: 2 Trenton, NJ
We chose this hotel because we had a good deal through Groupon an thought it was supposed to be a nice place. Location is good, all staff were friendly and helpful. Food at the breakfast buffet was good. That’s why I gave it 2 stars. It was all downhill from there. Hotel layout required going up and down stairs everywhere. Elevators are limited to handicapped floor. The bathroom in the first room we were given was dirty. The second room was clean, but needed updating. There are water stains in the ceiling in many places throughout the hotel. Furniture in the lobby so badly worn out that stuffing was coming out. Indoor pool was dark and dreary looking with a floor that was always wet even though no one was using it. Outside pool looked better, but had only a few umbrellas and nothing but plastic chaise lounges to sit on. Would not recommend at any price.
E M.
Place rating: 1 Glen Burnie, MD
This place has been a dump since the 1980’s. Rooms without doors, or rooms with doors secured by only a luggage lock? Worn carpets, cracked bathroom fixtures, leaky rocking toilets, varying availability of hot water or water pressure, spotty A/C, spiders in the beds … The list goes on. There are traffic cones in the courtyard to warn people of sinkholes or gopher holes or something. Those cones have been there for the last three years. You think they could find the maintenance or landscaping funds to fix them. This place is a dump. Period. Your money, no matter how much, is better spent elsewhere. NOSTARSFORYOU!!!
Anthony B.
Place rating: 1 Nutley, NJ
bought the special on groupon. what a mistake. I looked at reviews after I bought the vaca.(stupid me). I have a 5 month old and can’t stay in hotel with no AC. tried to call and cancel and the pine lined were always busy. sent an email to management got an automated message. I had to wait on hold at Groupon for 45 min for a refund. I’ve stayed in motels better then this. do us all a favor and update your photos on your website and groupon to show us your true side.
Alvin M.
Place rating: 1 Union, NJ
Food here is TERRIBLE. I wouldn’t even call it food. They serve the same thing everyday and it never gets better. I’ve literally gone to a local supermarket to buy something edible. The building is dank and stinky. The carpet looks old. WiFi is very sketchy and works only in certain spots. Please do yourselves a favor and NEVER come here.
Mike L.
Place rating: 1 Fallston, MD
One of the worst hotel stays I have had. I am sure this hotel was amazing at its peak, but it is now deeply in its decline. Disgusting ceiling tiles in the hallways. Cracked sinks and rusty bath tubs. The phone in our room didn’t work. And, we lost all water pressure(showers not possible), the air conditioner went down(mid July), stained carpets, elevators stopped working and access to the pool and fitness center were closed. Outside, they have massive tarps covering sections of the roof that must no longer stop the weather. The breakfast buffet had flies all over it! What a mess. They offered to comp me for one of my two nights, seriously? I will never stay there again. I would rather sleep in my car. Or under my car.
Karleen V.
Place rating: 1 McKean, PA
I’ve gone here many times and nothing has changed. There is supposed to be complimentary Wi-Fi in every room but there’s not. You’re doing good if you get reception at all. The carpets in the large front conference room were soaking wet on the side to the point that if you stepped in it, water was visible. A tarp was being used, inside, to collect rain water into a garbage can. The floors were sticky in other parts of the building. Carpets are stained, frayed, and missing in spots. Someone posted pictures of peeling sinks and bath tubs… It’s true! The ice machines have not worked for years!!! There’s little to no temperature control in the rooms. Room doors can be hard to open and close. My colleagues ran a blow dryer and the iron at the same time(not in the same outlet) and it blew a fuse!!! Don’t plan to be there with bad weather, if you lose power they don’t have back-up generators either. Overall, the staff were nice except the one who questioned a VIP guest if they already ate their dessert when they asked for a piece of pie for later. The empty plate was from their salad!
Eric W.
Place rating: 2 Silver Spring, MD
We stayed here because it was close to Dutch Wonderland. The room was smelly, sink cracked, bed frame on 2x4s, vintage TV, HVAC controlled by a light switch, thin walls and door meant you could hear everyone in the hall at 4AM or walking down the stairs leaving. Both ice machines in building B were out of order so you had to goto front desk to get ice. Huge pothole in parking lot… List goes on and on. Not worth premium to be close to Dutch Wonderland.
Victoria E.
Place rating: 5 West Chester, PA
We held a dental related lecture here. The staff was very helpful, the room was great. They were very accommodating and the price was competitive. On a side note– the coffee is delicious!
John B.
Place rating: 2 Finksburg, MD
You get what you pay for! For ½ price of the prevailing cost of a room in the area, it was ok. The place is old and in need of some major renovations. But for one night the beds were hard, sheets clean and the free(groupon) buffet breakfast was pretty good. And, my 5 year old’s liked the kids play room and pools.
Marc T.
Place rating: 1 Douglassville, PA
Awful hotel, the lock in the first room they gave us didn’t work so we had to trudge back to the front desk twice before the rude, either untrained or just uninterested girl, had an engineer tell her the room was off-line — meaning it had too many problems to use. The TV didn’t work, no light bulbs, phone didn’t work. What we realized was that is wasn’t much better than than the rooms they do rent! There is no working thermostats is any of the rooms. It’s either heat or AC depending on the time of year and you have to physically get up and throw a switch to turn it on or off. Our room was overly hot which made sleeping unbearable. None of the ice machines worked. no surprise there. On a good note, we didn’t find any bed bugs… yet.
Bridget F.
Place rating: 4 Drexel Hill, PA
First off, the bathroom needs major updating. They always have something going on here. Today they had a wedding, ultimate cage fight, and clothing sale going on. We only stay here when they offer a GroupOn, which usually includes breakfast so it is a great deal. We came in our room and it was really warm and read at 75 so we put the temp at 60 but after a bit it went to 85 and was way too hot so we just turned off the switch for the heating/cooling.
Paul B.
Place rating: 1 Minot, ND
I stayed here for 4 days in October 2014 for a conference. I only stayed here because the conference was at the«resort». The convenience of getting to the conference and the nice look of the lobby are perhaps the only positive’s I have to say about this location. They shouldn’t really advertise as a resort or charge a resort price if the amenities and rooms resemble something like a motel. The rooms were dark and dingy. The bathroom was dated and in need of maintenance/upgrades. Room service forgot my cutlery and the food was average. They could not do a late checkout despite not having my room on time for check in. The free wifi was really poor. The signal was weak in my room and too laggy to stream Netflix or use FaceTime. So I used my cellular service data plan which was much faster(wifi should normally be faster!). So overall I’d say the location is overpriced and not as advertised, so I would not stay here again. There are much better chain location options in the area close by.
Gretchen M.
Place rating: 1 Philadelphia, PA
The most disgusting hotel. Dead bugs in the rooms, dirty bathrooms in the guest rooms and lobby. The shower walls and bathtub in my first room were peeling and the toilet was covered in grime. The front desk offered another room but that had hair and a dead bug on the bathroom sink– which wasn’t cleaned up 3 hours after I reported it. The front desk staff seemed annoyed that I brought this to their attention, possibly because there were so many other people reporting problems. This place may have been nice a decade ago but for now the only people who might want to visit are folks from the health department.
Georgia P.
Place rating: 1 Aguada, Puerto Rico
This place should be condemned by the board of health. The beauty products in the bathroom are from 1970 [when was the last time you saw Breck shampoo??] There is a clear detectable musty smell when entering the guest room. Don’t bother making a specific reservation in advance like I did for a king bed as it will be completely ignored. There was one kid [not young man] with a distinct attitude problem that made my business trip less than comfortable. Do NOT recommend.
Ali A.
Place rating: 1 Newport Beach, CA
I do NOT recommend this hotel to any. The water pressure is really bad, room smelly, no hot water. Find a motel close by way much better experience and cheaper. Not sure why would I pay for a hotel while the room sheets smell bad and the shower is bad?
Meghan A.
Place rating: 2 Washington, DC
This place is a resort like Motel 8 is the Marriott. It’s a run down motel that has checked all the amenities boxes to legally land in the«resort» category. Don’t be fooled, lower your expectations. I bought the Groupon deal for two nights, two queen beds, kids eat free and breakfast buffet(and parking) included. It was the right price($ 180 total) for all that given that the restaurant food is bad, the outdoor pool and recreation areas are decrepit, and the room is moist and stuffy. My three kids and I stayed here for two nights midweek(Wed — Friday) while we enjoyed Dutch Wonderland. The MOTEL worked for us because we were only in it to sleep. I won’t stay here again. There are too many newer, chain hotels in better repair just down Lincoln Hwy East. Unless you get a good deal, and you intend only to crash at this place do not book it!
Michael M.
Place rating: 2 Philadelphia, PA
We’ve stayed here a few times in the past, and this most recent stay secured the 2-star rating. First, I’d never stay here unless there was a deal available on Groupon(usually $ 90/night, including free breakfast). That’s not bad to get out of the city for the weekend, but I would never pay full price which can range upwards of $ 175/night — that just isn’t happening for a place like this. This visit, we stayed in one of the older(it seemed that way) rooms which had a very worn restroom — similar to the pictures posted above. Also, the bed had no fitted sheet, which I wasn’t too fond of. One false move and you’re making contact with the mattress. And, if you want ice, you’d better bring some with you — none of the machines we tried were working. The included breakfast buffet($ 12 value) was very lackluster this time. It’s good if all you’re interested in are eggs; everything else is a crapshoot. The waffles and pancakes are like a piece of cardboard. No bagels available this time. No sausage links. Bacon drowning in grease. No yogurt. Dry muffins. Water-downed juices. That’s about as kind as I can be with rating the breakfast. The location is good — plenty to do and right near the outlets as well as some nice little Amish shops. Also, the staff is accommodating and mostly everyone is pleasant. It’s worth a shot only if you can find a deal on Groupon, in my opinion. I would not pay full price to stay here — it just isn’t worth it. I also think there is a section that has newer rooms(100 level?) which we’ve stayed in before and they were much cleaner. I really wanted to give Lancaster Host a 3-star rating, but this last stay just didn’t make that possible.
Asa N.
Place rating: 1 Brooklyn, NY
Worst hotel ever! This hotel is big but poor management. What a shame! Got a Groupon for $ 82/night. The room is very old and need to be fixed for very single thing in the room. The tissue box in the bathroom is full of dust. I don’t know when this hotel open but I am sure no one bother to keep it clean. Bunch of us went to breakfast buffet. The coffee mugs are full of coffee stinks. A kitchen worker was pouring apple juice with an «old plastic bucket» into the juice container. Disgusting! The foods were terrible. I won’t stay there even though it’s free!