Hughes Relocation Services

Fantastic company to work with. The movers did a terrific job — such hard workers!

This move was a total disaster! The boxed items had very little breakage — no complaints there. However, a number of pieces of antique furniture and accessories were not just damaged but actually smashed! Honestly, it looked as though they had dashed the items against a brick wall. This was clearly Hughes’ fault; the United agent that picked up my goods in Philadelphia and brought them to Minnesota documented the damage at the time he picked up the goods at the Hughes warehouse. Furthermore, he said that the Hughes folks at the warehouse were very cavalier about all the damage; couldn’t have cared less! I filed a damage claim with United; they sent out a local furniture restoration company that documented the damage; however, they have refused to reimburse the worst damage, even though THEIR OWN INVENTORY DESCRIPTION SHOWED NO DAMAGE prior to the move!!! I have yet to receive an explanation for that; in fact, they have not responded to my correspondence at all. I truly hope that the moving consultant who recommended them to me never uses them again. VERY bad experience!

Hughes Relocation Services was a complete pleasure to deal with from the the day that Brian came to my home to give me an estimate through the packing up and delivery of my items. Angel and his guys did a great job on both ends. The packing/​loading in PA was quick and efficient and the delivery in CA was right on time with all of my items in perfect shape. I would highly recommend Hughes to anyone needing a mover.

I chose Hughes because of the reviews they received. Bad move (pun intended). They picked up my things from my home in Narberth, PA on July 30^th. I was given a range of August 6^th through August 13^th for things to arrive in Santa Cruz, California. I wanted to drive cross country because it is so expensive to ship a car (much less two cars) but I didn’t have time since I needed to be there on the 6^th just in case the stuff arrived. Didn’t arrive on the 6^th. Or 7^th, 8^th, 9^th, or 10^th. On the 10^th I got a call saying that they «might» not make my window. I assumed that meant they wouldn’t make the window, or why call? After much hassle I finally got a new date — the 16^th. I’m now living in an empty house, sleeping on a borrowed camping cot with kids in low end sleeping bags on the floor, having to eat out every meal, and with only one small suitcase each. Then on the 13^th I’m told not by Hughes by by the United Customer Service Rep (and I use that term loosely) no, not the 16^th, more like the 18^th. Then I’m told the truck has only just left Pennsylvania and has broken down at a truck stop. I have no idea if my things are even safe, and they have no idea when my things will arrive at this point. No idea. I call Hughes, I call United, no one knows anything. My requests to speak to a manager go unanswered. I’m told I am eligible for the $ 100/​day delay claim. Oh yay, I tell them, but in this area $ 100/​day buys you a half a hotel room. If you can get one. And no one even apologizes or seems to think it is a big deal that I’m going through this. Apparently they don’t think twice about lying and giving away your things to some random driver whose truck doesn’t even work. At this point I don’t know when or if I’ll ever get my things. I would never again use Hughes or United Van Lines. BUYER BEWARE.

We had an excellent experience with Hughes Relocation during our interstate move. They were extremely considerate, and kept us in the loop during the entire process. This is the second time we have used their parent company United Van Lines, and we were very satisfied with their stellar service and professionalism. Will definitely use their services again during our next move.