Appliance Warehouse & Beyond

My girlfriend and I bought a washer and dryer here last Saturday and got a good price for the pair, but if we had known the issues that would follow we would have gone somewhere else.
The appliances were quickly delivered, but upon hooking up the washer we quickly discovered that it was faulty. The drum filled with water but would not drain, agitate, or spin.
No problem we thought; we were promised a 4 month warranty for both machines. When calling the warranty number however, we were constantly sent through to a voicemail box that was (and still is) full. Many calls later, I finally spoke to someone who scheduled my service call.
The two men came out the same day, but at 8:30 p.m. Not a huge deal, but that’s pretty late to send someone to check a washer. They determined that the clutch was shot and set up a return date two days later to fix it.
The repair never happened because no one ever showed up and I received no call to alert me of a problem with the appointment. I can’t get in contact with the warehouse because no one ever answers the phone.
It’s been incredibly frustrating and we’ll probably end up using the money we saved on having someone reliable come out and fix the problem.
I would strongly advise people considering Appliance Warehouse and Beyond to go somewhere else. I feel like I’ve been scammed into a good buy only to be ignored now that I’ve paid for a broken product –most likely that they knew about.

This business (with an additional location on 51^st & Lancaster) is selling appliances that they know don’t work. They sold me a refridgerator that does not work and told me if I wanted my money back they would take it and see if they could re-​sell it — meaning they were planning on reselling it to another honest and unsuspecting customer. When advised I would be seeking legal council they stated they had people who would testify saying we refused repairs — even though their repair man came out (since I’m under 90 day warranty) and said he «didn’t know what to tell me — he couldn’t fix it». They are running a FRAUDULENT business!!! Tell your friends! Tell your neighbors! Stay FAR away from both locations!!!

My husband and I had to replace our dryer last July and since it was only five years old, we were kind of reluctant to shell out for a brand new one. So we found this place and went to take a look. I’ll admit, the place looks a little sketchy. But everyone inside was very kind and helpful. We managed to find a refurbished, if banged-​up, electric dryer for just $ 140 and despite the fact that one guy used a cane, they still helped us get it around to the front and into the back of our SUV. It came with a 90-​day warranty. We got it home, hooked it up nice and easy and it worked, except it would take over 2 hours, on the highest setting, to dry just one load of towels. Oh well. It was annoying but at least I didn’t have to go to the laundromat.
Fast forward just 6 months — almost to the day — and the motor dies. The warranty’s expired, of course, and replacing the motor will be $ 250. Kind of pointless when we only paid $ 140 for the whole thing. So out it went and we are now looking for another dryer, our third in six years. So 5 stars for the nice and helpful staff, two stars for the piece of junk they sold us. Probably wouldn’t go back.

BEWARE!!! SHODDY AND DANGEROUS WORKMANSHIP!
I purchased a gas dryer from appliance warehouse and when it lost heat a year later I opened the back of the unit to discover that in order to save on a $ 11.50 part they circumvented a critical safety feature by bridging the thermal fuse (or failed to notice that it was obviously compromised).
This fuse safeguards against fire by preventing the exhaust from getting excessively hot. Without this fuse the lint buildup in the exhaust hose could catch on fire.
While I realize that in order to offer good prices appliance warehouse must cut some corners but when dealing with a gas appliance which could explode or catch on fire potentially killing someone or burning your house down there is no excuse to do so by compromising the safety of their customers.

We used them to repair our washer and dryer. They charge $ 75 just to come to the house but that is also what Sears charges. They were professional, quick and came on the same day. Would use their sevices again. I can’t speak for the store as I’ve never been there.