Pipe Spy

Miles showed up on time and with every thing he need. Ran a camera down the line and found that a large section of 100 year old Terra cote line had been cracked by trees growing on my neighbors property and the sewer line runs through that property. They dug up the both ends of the line and ran a new plastic pipe inside to old line. Problem solved.
Very fair pricing and excellent work. Of course the pipe was most the way down a hill side so access was miserable and every thing was hand carried down to the job site. Highly recommended

Needed a trenchless lateral sewer line estimate and DVD made, Pipe Spy was very professional, on-​time, and knocked $ 50 off the bill for early payment. Couldn’t be happier.

Don’t waste your time, these guys are awful.
Call others and skip this one! Do NOT believe
what they tell you either.

I am updating my review. After the issues with the video recording of my lateral line, the owner came back out, revideoed the line and returned my check. They gave me a reasonable quote to replace part of the line and shortly thereafter scheduled and completed the work. I am satisfied with the work.
I purchased an older home that needs quite a bit of updating of systems. Compared to other contractors I have hired to replace the roof, the furnace, and like work, this was not the greatest experience. But they did ultimately complete the job at a fair price.

Typically, when obtaining bids from contractors, there are many unknowns about the final costs — will the actual expenses match the bid?, will the project be completed on time?, — will the company representative be available and responsive to my phone calls and inquiries?, — will the contractor’s work pass the city inspector’s review?
James B. at Pipe Spy fulfilled these requirements and provided good services with excellent communication throughout the project. We had obtained other bids, but James B. was the most attentive and consistent with his work from the beginning of the job to its completion. I was impressed by his follow up after payment to verify that our landscape features had been restored to our satisfaction. Also, he was on time for all appointments.
For these reasons, I strongly recommend James B. at PipeSpy for sewer pipe inspection and upgrades.

After being told my clogged sewer line was broken and would require an $ 8,000 replacement, I called Pipe Spy to ask them to video the line. They said to call SF Sewer Dept. first to see if they could clear the line for free. They did so, solving the problem. Pipe Spy made no money on this. Afterwards, I asked them to video the now cleared line. They showed me a few offset joints which might over time cause a clog, but no breaks in the pipe and nothing which requires immediate attention. Thanks to them I didn’t spend $ 8,000 on a new sewer line. Honesty, skill, and integrity are in short supply in this business, so I’m happy to have encountered Pipe Spy.

We had a sewer lateral replacement on our old Victorian with Pipe Spy last month. They were efficient, professional, dealt with all the permits in a timely way. They have a very hard-​working crew who got the job done within the time we were counting on with no inconvenience to us. They stuck with their original estimate even though it took longer than they had estimated; our plumbing was old and challenging. Great customer service!

I thought Pipe Spy was only for videotaping the inside of your sewer lines, how wrong I was. We’ve had a drainage problem at our house for about 6 months and I’ve called out all of the other plumbing companies, Roto-​Rooter, RouterMan, each costing $ 200 — $ 300 dollars and it wasn’t until Pipe Spy came out and within two hours found the problem, offered us a solution and helped us get it repaired the same day and did it for far less than the other two. I didn’t know that Pipe Spy could to do all of the repairs. They are now my GO TO plumbing company!

Myles and his crew were great. We had an unfortunate situation where our sewer replacement didn’t go as expected. They ran into some really tough soil and a lot of unexpected digging. A 1 – 2 day job turned into 7 days. It was just bad luck all around, but Myles didn’t once complain or try to renegotiate his quote. He just sent his crew over day after day to get the job done right. They were professional and worked hard in a difficult situation.

TL;DR — PipeSpy (particularly Myles) was amazingly thorough, worked in our best interest (saving us thousands), answered all my wife’s questions (pretty important :)), and solved our plumbing issue.
Full Story:
Within a few days of moving in, we realized our home’s connection to the main sewer was clogged, causing sewage to overflow at the cleanout point. We called another plumbing company, who unsuccessfully attempted to clear the pipe of the blockage. As a result, the other company were of the opinion that the line from the house to the road needed to be replaced at a cost of up to $ 8000. Thats when we called Myles at PipeSpy.
Myles came to the house with his camera while I was at work and talked to my wife. She was very impressed with his patience, particularly his abilities to clearly explain the situation and answer all of her questions. Unfortunately though, Myles was unable to see the issue with the camera, because of the blockage. Later, when I called to discuss the estimate for a threnchless replacement, Myles offered to come by one more time to try and snake the line.
When Myles snaked the line again, he was able to successfully remove the blockages, and in the end saved us thousands of dollars. We will definitely be calling Myles and PipeSpy again the future for our plumbing needs.

I agree with James D. We had an amazing customer service experience with Pipe Spy/​Myles. The plumbing in our basement laundry room that drains to the main system was partially blocked. The house is from the 1920s, so it was particularly tricky to diagnose. One plumber looked at it for about 30 minutes, failed to fix it (still charged us of course), and said the only solution was to dig up the concrete in the basement and replace the pipe. A $ 1500 job minimum. A friend suggested Pipe Spy, cause they have a cool snake camera that helps pinpoint the exact problem. Well, because of the old system, it was not easy to even get the camera into our pipes, but these guys would NOT give up. They finally found the problem and, while they agreed the long-​term solution was to replace the pipe, they agreed to try a temporary fix. They gave me a not-​to-​exceed quote for that work (that alone is an amazing thing from a plumber), and persisted in attempting different ways to achieve the temporary fix even though I know they went way over their estimate for that work. We now have a functional laundry room again, and can time the more serious repair to coincide with other work, which will save us a lot of money.
Amazing service, amazing work. I would absolutely use them again.

I didn’t have any luck getting work done from Pipe Spy either. Their quote for sewer repair was great and the guy who gave me the quote seemed really helpful. Unfortunately, I emailed in the signed work request, contacted on several occasions, and had the hardest time reaching anyone. Finally through a random call in the day, I reached Myles. We scheduled for the next month. When the time came, they were so backed up due to rain, it had to be rescheduled. it still didn’t happen by the end of January. I had to go with someone else, so I called Bragg Plumbing and they took care of me right away (within 10 days!). Pipe Spy might be good, but they didn’t have the time to do my work, so I’ll never know. I should have taken it as a sign that I didn’t get emails or calls back and booked with someone else from the beginning. I am so disappointed because I wanted to support a small business in my neighborhood.

Just purchased a house in Marin that Pipe Spy did the inspections for. They found issues requiring repairs but they were utterly hopeless at carrying through. VERY DISAPPOINTING
They were unprofessional in several ways which led me to Peter Levi Plumbing.
1) the inpsection report was sent to the wrong client.
2) the address for the report was incorrect on the original and subsequent correspondence despite requests to amend
3) after purchasing the house I contacted them 4 times. I faxed signed estimates to them and all but begged them to schedule repairs but NEVER RECEIVED A CALL BACK.
This led me to Peter Levi Plumbing who came out the day after I called them.
Simply disappointing.