Acura of Las Vegas Service

We purchased a brand new car from them last year and come in for regular oil changes and service. They offer a Unilocal check in that gives you $ 10 off your oil change. We presented the coupon from our phone and no one seemed to know anything about it. So we paid full price. Get it together Acura! While waiting for our oil change, we spoke with a sales guy just asking general questions about trading in our vehicle. We had NO intention on making a deal that day and told him that. Talk about super pushy and straight rude. He ran some numbers and tried to convince us to trade in our car. We decided that we were gonna keep our car and this dude got so pissed. So unprofessional! We will not purchase another car from these guys again.

The service you get is great won’t give them anything but 5 stars on that but you pay for that by getting any services done. The reason for the one star is due to me being able to get the same problem fix up the street at Honda for $ 400 less. Then when I called my service rep to ask him why it cost so much his answer is simply put «it is what it is» and nothing can be done. Had Honda fix my issue with Acura parts for $ 390 less total. Don’t get major stuff fixed at this location. Call and research around and get it done for hundreds less.

Our Acura was not purchased from Acura of Las Vegas, but they have given us amazing service with a smile and more professionalism than I have ever received. Hats off to their amazing team headed by customer service rep Alexandra, You have earned my business for life!

I highly recommend you do NOT get any service completed at this location. I have had to bring my 2002 TL in two times to have its SRS light looked at. The first time I brought it in, they covered the cost of the reading and the replacement of the seatbelt. I called last week and the person I spoke to said that since the light had come on again, to bring it in and they would diagnose it at no charge. When I showed up the service salesman told me it would be $ 135 just to scan for the code. He told me that if it was the seatbelt again, they would order the part and cover the cost of replacing the seatbelt. He then continued to tell me that if it wasn’t the seatbelt and it was the sensor for the passenger side airbag that it would cost me around $ 900 and that it wasn’t worth fixing. Acura clearly does not care about the safety of its customers. Their saleman even reccommend NOT fixing airbags, when really that should be something with a lifetime warranty. I’ve always loved my car and acuras in general, but this experience has forced me to lose all trust for the company.

Best Service around! Came in unexpectedly with 2 low tire pressures checked out everything in a timely fashion and my car was washed and vacuumed! Always service with a smile! You guys are the best!

This is the best service department! Always up front and quick. If it takes long you’re out the door with an instant loaner vehicle. Highly recommend Wes at Acura of Las Vegas Service Department.

I love the service there so much, that’s why I take my Honda there. They are always professional, you can’t ask for a better customer service experience by a dealership in Las Vegas.

Just found out my car wouldn’t turn over twice. I had to try several times for it to turn over and start. That’s after purchasing a brand-​new ACURA battery from Acura of Las Vegas. Found out when I got home the cables were not tight. Very sloppy Service work here. They’ve touch my car for the last time. Service is gone downhill over the years here. Wouldn’t surprise me if this dealership goes out of business.

Save yourself the trouble, get your car serviced somewhere else. I know, I know, this is the Acura dealer in Vegas, but believe me, it is a nightmare.
Promised parts aren’t ordered, calls aren’t returned. The car is great, this service department is not.

I have been a customer of Acura of Las Vegas since 2004 the previous owners were fantastic however in my recent visit to Acura of Las Vegas today the service department representative was the most disrespectful sarcastic unprofessional person I have ever met he is the rudest person I have ever met I would venture to say my business will be transferred over to the other Acura Store as the people here are not concerned about customer service

I can’t say enough good things about the service department here. They went above and beyond to help me out, especially service advisor Alex. My extended warranty had just run out and she found a way to fix my A/​C at no charge. When she realized it would be a few days before my car would be ready she hooked me up with a loaner and had even removed my two carseats and had them in the loaner when I came to pick it up. Turns out my car has more problems than just the A/​C, but Alex laid out all my options and has been amazingly helpful.

Every time I’ve been to this location, the employees have been friendly, quick to respond, and always service my car in a time sensitive manner. Any time I need major service done, I consider a trip to LV just so I can combine some R&R with some auto work.
They have a huge waiting area and the showroom is one of the biggest ones I’ve seen. Even when there are 20 people waiting for their car, it’s still relaxing to sit, watch tv, and grab a donut or snack from their complimentary spread.

If you love to experience great customer service… AVOID THE SERVICE DEPARTMENT AT ALL COSTS!!! You have the enjoyment of a low level disgruntled service employee who treated me like I was bothering him and was very rude. When addressing my situation with the service manager, he had the same loving aggressive and rude charm as his employee! I tell you, it will go down as the WORST EXPERIENCE I have ever been involved in customer service! I will NEVER buy another car there nor EVER refer anyone to this business…

We went to bring our car to this dealership for a recall on the airbags, along with a warning light on for the seat belt sign as well as to reprogram the keyless remote. When my husband picked up the car, the Service guy told my husband that they can’t fix the light because it is not related to the car and that they can’t program the remote. Usually, there is usually a courtesy call to tell us of any update about our car… These people are the RUDEST people ever!

Service advisor Heather E. Is on top of her game. She’s passionate and makes sure the work done on your vehicle is done right and on time. Go see Heather for your next service and warranty repairs!
Acura TSX SE 2012.

I have only been here for oil changes /​regular service but they have completed the work in the amount of time they promised and I have never had any issues with the actual service provided.
My only issue is that I had gone in for an oil change and was told that they would send me a coupon for my next oil change to be free if I filled out a survey. I filled it out and sent a follow up email to let them know … safe to say, I never received a coupon.

**In the last episode — our hero was in the midst of bad customer service and on the verge of losing his unicorn…**
This horrible customer service from Eric bothered me so much I wrote an email to the Acura senior salesman, Chip Crouse. Within 2 hours I get a voicemail on my phone with an apology and a promise that I will be called back 1^st thing the next morning.
8:30 AM, sure enough, a call from Chip at Acura. He remembers me because he showed me a white Type-​S from 2 years ago that we couldn’t agree on. Appreciated the apology and I explain what all went down. Of course, the car is now missing from the lot. Dammit, gone again! Get a call 15 minutes later that the car was actually in the back, possibly hidden for another person to check out over the weekend. Chip infers nicely if I am still interested in the car, and I go into a small rant (I blew my top, couldn’t help it). I tell him, «We can talk business if the price can be changed, the bumper plug replaced, and the rear floor mats replaced. Otherwise I’m not wasting a Saturday driving across town. » Chip says he’ll try but of course by now the car has been inquired about several times already in the early morn (I know how you car salesmen do with your dirty tricks). Another 20 minutes later Chip calls. The general manager Tim, is trying to give me a steal of a deal. He signs off on replacing the bumper plug and rear floor mats free of charge. He signs off on 2 years of free oil changes. Then he signs off on knocking another $ 300 off the internet list price for my inconvenience. Car will be on hold for me if I can make it in that day. Crap, I’m there. My 08 Honda Accord coupe in hand just in case.
But we weren’t out of the woods yet. I wouldn’t be signing anything if I didn’t get near top dollar for my old ride, she’s no hag. Then I wouldn’t sign either if financing wasn’t to my liking. This went on for another 1 ½ hours. Back & forth. Didn’t like it or couldn’t afford it, I’m not signing. Chip was patient though, kept going back for more incentives. Finally, we worked out a deal I could live with. Deal with the dude in financing, hand over the keys and title of my beloved 08 Honda Accord coupe (thank you for the years baby, I will miss you), and wait. Type-​S was detailed, waxed, and ready to go an hour later. They even washed wifey’s MDX for free! Plus, I got a few extra goodies of an Acura TL chrome license plate frame, Acura labeled license plate plugs, an Acura chrome key ring holder, and an Acura reusable tote bag.
Payments aside, I love this Type-​S. Gonna have to be the last car I buy in a long while. Timeless design, elegance, performance and luxury in a not too luxury price. FINALLY, the unicorn has come home!
Thanks Chip & Acura of Las Vegas!

This review is for an oil change at the Acura Service Department.
First off, I have a Honda.
And since Honda is the more economical version of Acura, it made sense to keep it in the family.
The appointment process is easy, and available by either phone or online appointments. This time I made my appointment by phone, but next time I will use the online feature. The service adviser also told me I can drop-​in for oil changes, but did not recommend Saturdays as it could take up to two hours.
I waited for my car in their waiting room, which is open to the new car show floor. In the waiting area, there were a couple of TVs to stare at, and complimentary coffee, tea and soft drinks readily available at the refrigerators.
The service adviser told me it would take 30 – 40 minutes and low and behold, after 40 minutes, my car was ready and WASHED! I did not expect that, and it was a nice touch.
I used a Groupon for some oil change package, but if the package was not available in the future, I would come here for regular price. The staff here are happy and friendly, and I liked the vibe. It also may have helped to go in late on a Monday.

I purchased a new vehicle from George, a sales consultant and was well satisfied with the entire transaction which included the trade in process. I choose Acura of Las Vegas over another dealer based on the excellent response received on my internet request for quote. I highly recommend Acura of Las Vegas and George.
Recently I visited the Service Department for the first time. I made an appointment on the internet and received immediate confirmation. Also I received a phone message as a reminder. My service advisor was Mitchell. I found him to be professional and he handled my check in promptly. The service was provided in the time and estimated cost that was quoted.
The waiting room is comfortable and has reading material and refreshments.

My boyfriend serviced his ’91 Integra LS over a month ago. We live in a gated community working on your vehicle is frowned upon. We needed to replace an exhaust manifold bolt that had snapped clean off. He received an offer in the mail saying thank you for choosing Acura of Las Vegas. They offered 3 oil changes for $ 54.95! I thought to myself that’s a great value. With the wash, and vacuum.
We both walked in with the mailer and spoke with Jeffrey Davies. He was helpful, and polite. Normally an oil change takes about 15 minutes but it was during lunch hour when we strolled in. We don’t mind because the waiting room is comfy, free Wifi & plenty of light snacks and cool drinks. The everyone there is really friendly. All in all even though it took slightly longer than normal. It was still worth stopping by and using the offer.