American Access Casualty

I had someone insured by them hit me, and then run on the highway. I followed her, got her plates, car model, and driver description before pulling over to wait for the cops.
The girl has warrants out for her arrest and has been dodging the trooper handling the case. On top of her warrants she now has a hit and run letter.
I called the company today, and the amount of rudeness and sarcasm is quite impressive.
Never heard of them prior to this, and I can see why now.

oh my god! these people are the absolute worst. paid my insurance and 2 weeks later received a letter from dmv that my license will be suspended because of non payment. called american access and they said, «no everything is fine», called the dmv myself and everything wasn’t fine. called american access back and they called the underwriters and yada yada yada and now it’s fixed! number 2 incident, got an email from american access saying sorry i’m not a customer anymore, i called for an explanation because my bill was paid and they’re excuse was a glitch in the system, i called dmv to make sure and sure as 1+1 is 2 my license was suspended! i call them back and i am irate! they were so busy telling me to calm down, don’t raise your vo
ice, we will fix the problem, etc… so this means atleast 2 times if i would have been pulled over i would’ve went to jail. so if you don’t call everyday to check on your status you could be on the way to jail! and also they have no remorse! luis rojas is the worst! i hate i have to put a star to post this

This is the worst auto insurance company that is allowed to operate. Someone run a red light and damaged my car over 3 MONTHS ago. I had Esurance, which is hardly better, and the party who damaged my car had American Access. To his date I have not been paid a penny by American Access. I had two witnesses, a lawyer and a city worker. They both wrote an affidavit about the other car running a red light and I still haven’t been paid. I sent my claim over to the NV State Insurance Commissioner and I now I have promises, nothing else. I started looking for a lawyer but I did not want to give the case to one because they take a third of the money. You will loose no matter what if you have to deal with this insurance company. American Access should not be licensed to operate!