Appliance RX

Cesar responds quickly and promptly and comes out on very short notice. He talks a very good game. However, after three separate attempts to repair my fridge freezer (each time he assured me it was fixed but it was not), two lots of discarded food and a $ 1300 bill, the freezer was working better but still not keeping all the food frozen, and it was running much louder than ever before, plus an even louder vibration which he initially claimed was normal given the age of the fridge but eventually had to admit was not, although he claimed it was not his fault. Of course the age of the fridge was not an issue when he told me it would last a lifetime if I agreed to him repairing it for $ 1300. And he scratched my floors when he moved the fridge having ignored my repeated offers to unload it first. He did not even apologize for that. Ten days after the last visit the freezer stopped working again. Got someone else who immediately found the leak that Cesar missed. Cesar had replaced a compressor that was almost certainly fine and used the wrong one and left the pressure dangerously high which caused the noise. His claims to the contrary were simply not true, as was his claim that he sealed the system (which I don’t think is possible if theres a leak in the system). When I challenged the transaction with the credit card company they told me he claims the work was done. If that is true, then he can’t be trusted as my freezer was not working when he left, he billed me for nothing, and it now works fine thanks to someone else.

I can’t believe the nightmare I am living now. Wish I had read these reviews first. Cesar is a condescending sob. The work they did did NOT fix my refrigerator problem of not cooling. They replaced a fan motor and said to wait six hours to see if things worked. In the mean time, contacted an LG Authorized service person locally and now have to wait a week to get my refrigerator working, as a new condenser needs to be special ordered. Cesar told me he was an LG certified tech, is NOT. Do not call these people to work on your appliances!!!

Guy came out to fix washing machine due to service code, paid him a bunch of money to fix it. Code came back on and after many calls they finally came back out, told me everything is fine even though the washing machine error code still comes on. I was told to call back if it continued, the error continued and when I contacted them I was told they needed to order a part and then would call me back. Its been about four weeks and no call back. Not the customer service I would expect from somebody that charges a few hundred to repair something for you.

Cesar Cueto 702−290−3665
Awful experience. Should never have contacted them. After repeated tries they could not fix the appliance. Had to find another company who did fix it. The new company said that Cueto installed the wrong part. Malu (Maria Cueto) is very unpleasant. They charged several hundred dollars more than the company who finally fixed it and had to redo their work. So sorry I used them just because they could respond quicker than other companies. Should have waited for someone else.

We’ve been using appliance rx for a few years now for our restaurant. They are always nice and honest. We continue to use then because they get the job done for a fair price.

This is the worst repair service in Vegas. Cesar came to my house to look at our fridge. He said the problem was freon and asked me to pay 249 then he left saying that it will start cooling down slowly. When I came back at night, it was back at 60 degrees and so I called him. He came back the following day telling me there’s a leak but that he couldn’t fix it because there are no available parts. 2 weeks later, my fridge is still not cooling and he still doesn’t know what’s the problem. What’s worse he told my husband that if we decide to buy a née one, he can refer someone! He said this w/​o even saying anything about the 249 i paid him and that nothing was fixed. I just bought a new fridge and never heard anything from him! The worst service ever!

I called appliance Rx and made an appt. I was pleased because Caesar was there with in an hour. Unfortunately he never diagnosed the problem by ruling out the process of elimination .my complaint the water dispenser nor the ice maker was working. He demanded that I paid this 59.00 dollar fee. He didn’t look or touch the back of the refrigerator. His assessment was I needed to replace a filter and the water inlet
was a lie all he did was turned the water on from the wall and the ice maker/​water dispenser worked. He tried to charge me 159.00 plus 59.00 service fee. On his web sight it says there would be no service fee if he is allowed to fix the problem. Fair enough. Caesars attitude was rude .Im sorry I ever invited this man into my home. He was totally unprofessional. After he left my ice maker and water dispenser stopped working again. I called right away. He called back the next day. I explained the water dispenser is still not working. He nasty and unprofessional. I paid 100.00 for a water filter that screws in a two year old could do that. Do not use this co.

Cesar (I believe he is the owner) came over my home and walked in with his technician. Cesar just gives orders but does not know anything about repairing appliances, just collecting the $ 59 fee. And they also cash checks within 24 hrs– not wasting any time, but they do waste your time!
They took apart my Thermador stove and even left a lot of pieces without putting them back together again. They did not know what the problem was and refused to investigate the real issue behind it. They insisted over the phone after getting lost for a week, and not following up with me. I had to run behind them with phone calls and asking what their diagnosis was. To wrap it up, they don’t know anything about repairing anything just charging you for new parts and then you are left with a steep bill of hundreds of $$$$. They wanted me to invest on $ 500 worth of parts and not guaranteeing the repair. Thank goodness I only lost the $ 59 charge and reached out to Thermador to recommend a «true appliance technician.» HE IS the one that invested time in repairing my stove without buying new parts. Wayne with Action Appliance invested 2 hrs taking my stove apart, and after 2 hrs. (and NOT BUYING any new parts), Wayne left me with a smile and a working stove. CALL ACTION APPLIANCE and don’t waste time with techs who just want to steal your money.
If you need your appliance fixed, don’t waste your time with jokers who don’t know a thing, just to steal your hard earned money by pretending that they know how to repair appliances. DON’T call Appliance RX!

I called Christmas Eve morning and the dispatcher said they would out in 2 hours. They came in a hour and fixed my GE refrigerator within a half hour. Prompt, courteous and efficient. We had 15 people coming for dinner at 5:30
.they saved the day. THANK YOU!

My Husband called this company on Wed to make an appointment on Friday at 02:30 pm. 3:00 o’clock rolled around and no one had shown.
Long story short, he had to call the company a total of 6 times over a 3 hour period before they called another one of their techs. That technician called us and said he would not be able to be at my home by 6pm but he could come over Sat. He did not take no for an answer and demanded that someone show up to our home today.
The technician finally showed up just before 6 pm and did a very cursory look at my machine. He told him the machine was not spinning. The only thing he did was open the top console and said the timer was bad (the timer sets when the machine fills with water, agitates, spins, etc). It seem to work find when it was set to fill up the tank with water, but the machine would not agitate or spin.
He never opened the base to see if a belt was broken or if it was something else. (which is probably the issue since I smelled burnt rubber when the machine went out.) He just got to a point where he could blame it on and decided he needed to go. He even left the water in the machine when he filled it up to test the machine.
This took approx 10 min for him to charge us $ 50 bucks and tell us he would call us later with a quote for the parts and labor, but it would be about $ 300. He couldn’t get out of our place fast enough.
He got a voice mail later that night, and spoke to someone this morning telling us parts and labor would be $ 270. For $ 100 more we could have a new machine. He told the office lady that he should have been given a free consultation based on the amount of time we waited and the poor service. They said it was their policy to charge the $ 50 service fee, but it would apply to my $ 270 for the parts and labor. So did he want to go ahead and approve the parts?
He told them no as for a hundred more we could have a new machine. So what ever you do please choose another company that hopefully has better customer service and better reliability.

I called this company on Wed to make an appointment on Friday at 02:30 pm. 3:00 o’clock rolled around and no one had shown.
Long story short, I had to call the company a total of 6 times over a 3 hour period before they called another one of their techs. That technician called me and said he would not be able to be at my home by 6pm but he could come over Sat. I did not take no for an answer and demanded that someone show up to my home today.
The technician finally showed up just before 6 pm and did a very cursory look at my machine. I told him the machine was not spinning. The only thing he did was open the top console and said the timer was bad (the timer set the when the machine fills with water, agitates, spins, etc). It seem to work find when it was set to fill up the tank with water, but the machine would not agitate or spin.
He never opened the base to see if a belt was broken or if it was something else. He just got to a point he could blame it on and decided he needed to go. he even left the water in the machine when he filled it up to test the machine.
This took approx 10 min for him to charge me $ 50 bucks and tell me he would call me later with a quote for the parts and labor, but it would be about $ 300.
I got a voice mail later that night, and spoke to someone this morning telling me parts and labor would be $ 270. For $ 100 more I could have a new machine. I told the office lady that I should have been given a free consultation based on the amount of time I waited and the poor checking of the machine. They said it was their policy to charge the $ 50 service fee, but it would apply to my $ 270 for the parts and labor. So did I want to go ahead and approve the parts.
I told them no as for a hundred more I could have a new machine. So what ever you do please choose another company that hopefully has better customer service and better reliability.