Broadstone Ravello

I am truly glad I moved here, friendly, clean, quiet, respectful gated community. The office personal is very respectful and always there when needed. The maintenance personnel works extremely hard to maintain the property… THE rent CAN be a little over the top, it can go down a little. But I won’t complain BECAUSE I enjoy my spacious home. Thanks Management for a Job well done.

I have lived here for about 6 months now and it is the worst apartment complex I have ever lived it. The apartment has had multiple problems over the 6 months and ever time I called to get something fixed it takes the guys a few times to get it right. I highly reccommend if you are looking for an apartment DO NOT go here, save yourself the frustration and go with an apartment complex that has a good maintainance staff and knows what they are doing.

Please in you value your life and the life of your family please do not move here it is very dangerous. The management is only in the office when it is time to collect the rent. They are never answer the phone. Security is s joke. These townhomes are over priced for the area of town where they are located. The management takes advantage of the Military personnel. I can go on and on, you get the picture by the way they are not Broadstone apartments the name has changed to RAVELLO TOWNHOMES

I was surprised to read the negative comments here. I just re-​signed my lease because I love it here! The apartments are modern, maintenence is timely (appliances rarely breakdown), and the office staff is always very friendly. I have never seen any pests in my unit, and the property is clean and well maintained. I do have some noisy neighbors, but that happens in every complex. Overall, I have had a positive experience here and recommend to others.

My husband and I were very excited about this property after finding it online under the name Ravello Townhomes. We visited the other day and the woman who showed us the model didn’t introduce herself and knew virtually no information about the property including whether they were energy efficient, what the local crime rate was, or anything about the local schools except their contact information. She had a very poor attitude, didn’t smile, and seemed to be there only to unlock doors. When we asked about submitting an application, she told us we could do it online and never offered to assist us with anything in office. We have called twice to follow up on the application, but they don’t answer and have not returned our voicemails. Today we found these Unilocal reviews under the name Broadstone Ravello and no longer have any interest in living there.

I have lived here since May ’13 and I absolutely love it. You absolutely forget that you’re in NLV and in an apartment complex. The complex is quiet day and night. The only time you here noise is when the landscapers are improving the grounds by trimming shrubs or running their leaf blowers. I go outside in the middle of the day just to walk around the complex because everything is so well kept. I put in a work order it gets done within 48hrs. I was working on something real late one night, stepped outside and who do I see? Security, patrolling the grounds. Everyone at the leasing office is so nice and helpful, even the maintenance workers. I love the way this apt complex is designed, I don’t hear my neighbhors, I’m not a people person anyways, loving it! I would definitely reccommend this apt complex to anyone, I’m former military with a son. I love the attached garage. This place is absolutely gorgeous inside and out. If this wasn’t a great place to live I wouldn’t have wasted my time writing this long review using my phone, lol.

I would be fair and actually write a review.
Couple things my husband and I loved about this complex is because there are no children running around, the noise level is low, and the apt itself is beautiful. Garage attached is so convenience.
So now after only couple weeks moving in that opinion changed, and we cannot wait to move out from there.
So… we are unable to open our windows because of best food factory down the street. The smells is so unbearable that it is impossible to go out to just throw your trash to the dumpster, and talking about the dumpster it is ALWAYS FULL and always over flown.
The gym is always dirty, seems like people hang out there at night time because they do not have any common area where people can hang out. Empty beer bottles when I go to the gym in the morning, the mirrors are so dirty, just trashy.
Pool is most of the time empty, however they did not clean it often. and I do not really want to swim and get sick and when I asked if they have cleaned it they stated that they did it every morning. arrgghh
Mail got messed up all the time. Residents are so disrespectful because they open your mail even though they know it was not address to them! I am missing my mails all the time, and often found it outside my door already opened! It happened because the address is like a condo complex, same apt number with different street. And every time I talked to the office they always blamed the mail man.
They have so many maintenances in this place but one that actually does his job is ANGEL. if you talked to him it will definitely get done but other than him good luck. They did not have a good communication at all. They will come to your apt and fixed something and two days later different guys will show up to do the same work! or sometimes they did not come and when you call it either Natalie forgot to put the work order or they «THOUGHT» they other guys already did it.
Moving on to the office staffs. NICK in the office is so RUDE!!! He never acknowledge the resident! When you put in a complaint he rolls his eyes and gave dirty looks. I am glad I did not have to deal with him anymore! Natalie is actually really polite, however she often forgetful. Pakis is great, he has a great customer service, however he also manage next door and it is so hard to get ahold of him and when you do he is always so busy.
I found some graffiti in the back wall of the apt, that is kind of scary I would say to have that inside an apt complex. Where is SECURITY???
So first look can be deceiving! DON’T JUDGE BOOK BY ITS COVER! LOL.

DO NOT UNDER ANY CIRCUMSTANCES MOVE IN HERE!
I’m a US Air Force member stationed at Nellis AFB and made the mistake to move into a Broadstone Ravello apartment. It is easy to be impressed by the granite in the kitchen and bathrooms and the attached garage. The buildings also have attractive architecture and everything is new. The problem is SECURITY or the lack thereof. This apartment complex is located on the east side of Craig Rd and that area is known for its high crime rate. The complex is fenced in but the wall is very low on the opposite side of the gate and anyone can gain access. I saw police arrest and haul away people weekly during my short stay there. On occasion, a hired security guard walks the property but not nearly enough. I have to go on trips with my job and my girlfriend did not dear to stay in the apartment by herself. There are often shady characters with hoods up walking around the complex late at night. I lived there for about a month when a window next to my front door was smashed in and my apartment was broken into. I was not home at the time and was called the following morning by the property management. I moved out the following weekend. For you military members that are considering this complex or the one next door also owned by Broadstone; I’m working with the housing office at Nellis AFB to get them blacklisted for uniformed members. The crime rate is sky high and base officials is getting the statistics from the Las Vegas Police Department to justify the blacklisting. Please do yourself a favor and do not even consider this complex.

I would highly recommend not living here. The staff is terribly with contact and ignores its residents. The complex is brand new as of 2011 and the maintenance staff is letting is go quickly – from not keeping freon in the a/​c units to ignoring repair requests for leaks to simply marking maintenance requests as completed. The management does not seem to be concerned with training the staff whatsoever. Natalie was especially difficult to work with and very forgetful. If you’re looking for a nice place to live, cross this one off your list before you end up with all these headaches.