Capitol North American

I have used Capitol North American Many times in the past with Great I mean Stellar service. This last move was the Move From HELL. The movers were rude, foul mouthed, and tore up my laminate floor and stair well. They also destroyed a $ 2000.00 Fridge by moving it improperly with a Hand Truck instead of fridge straps. We had no choice but to replace it since the estimated repairs would be $ 800.00. They sent in a guy to do repairs and he was able to mask the damage but not fully repair it. (Basically, I need new flooring in the future. Will cost us many thousands of dollars to replace.) The worst part about it is the Manager John and his claims manager Don couldn’t take 5 minutes to talk to me to resolve this issue. Instead we got a check for $ 150.00 to cover the repairs. What a joke.
As you can see from my history I don’t write bad reviews that often. I hope you read this one and seriously reconsider using this company in the future.

DO NOT use this company. Sales promises what they can’t deliver and when they do not deliver, they disrespect you by reimbursing you an amount of money that is insulting. Our pickup was 4 days late due to a driver who couldn’t fit our items on his truck and our delivery was late. We incurred 4 days of lodging, food and stress and after spending thousands of dollars to move from Las Vegas to Portland, $ 169.00 is a viable reimbursement in their opinion. Again! Do NOT use this company. If I can give them no stars I would.

We used Capitol North American to move our household from Las Vegas to Seattle.
Initially our experience with the company was very positive and we found Patti Ann and Theresa to be very helpful in the planning phase. The company even sent out a crew the day before our move to assess the site and confirm the scale of the move. While on site the workmen boxed our televisions and artwork at our request. We self-​packed all of our other possessions and these were ready to move and organized in the foyer for transfer to the truck the next day. Up to this point, everything had gone well with our move and our relationship to Capitol North American.
However, things took a bad turn the next day when the moving van and moving crew arrived. Firstly, it was immediately apparent that there was not enough room on the truck. Multiple crew members pulled me aside and told me so. When I inquired as to when an additional truck would arrive, they referred me to the driver. The driver, Alex, acknowledged that he had been under-​quoted the space required for our move — but stated that he would be able to fit everything regardless. So, he and the crew proceeded to dismantle every piece of furniture we had down to core components.
To be clear, I don’t mean that they did the obvious things like taking legs off of tables… I mean that they took the legs, then the brackets, them the mechanics, etc… again, core components. They did this with everything. This was not ikea-​style build-​at-​home furniture. Our furniture was not built to be taken apart — we later discovered they had even disconnected joints that had been GLUED together during manufacturing. Each time we raised concern we were told 1) this is the normal process of moving and they do it all the time without harm to any furniture, and 2) that they were carefully cataloging all of the items and any pre-​move damage so that we could easily be reimbursed for any damage that might ultimately come from the process.
Once everything was broken down into these core components, it was shoved, crammed, strapped, and otherwise forced into whatever space or gap could be manipulated (even if that space was incompatible with the shape or size of the item being mangled into it).
Although the movers had initially been careful to keep items organized and to heed instructions on boxes (like, «this end up» or «fragile»), as the day went on and space got more scarce, these precautions were abandoned. Boxes were crammed any way possible without regard to contents or instructions. We even halted one of the workmen from ROLLING one of our dressers down the hall and onto the stairway (that is, flipping it end over end rather than finding another crew member to carry it with him). Over and over We expressed our concerns to the driver and repeatedly requested another truck to come but always we were told that this was normal and all would be fine and all would be restored.
We were told the van loading would take less than 4 hours as our things were already packed prior to the van’s arrival and the home size was modest (approx 2100 square feet, 3 bedroom, 2 bathroom). Ultimately this process of deconstruction and forcing took over 12 hours! During this time we had no safe/​quiet place where my wife could nurse our newborn baby or where we could nap our 2-​year old toddler. The whole family was exhausted and beyond stressed by the time the moving van finally pulled away at nearly 10pm that night.
Upon receiving and unloading our possessions in Seattle the reality of the damage became apparent. Even the 3^rd party moving crew (hired by Capitol North American to help the driver unload the truck) expressed to us their flabbergasted shock at the damage and disorganization of our possessions upon offload. The end result is that EVERY piece of our furniture has damage to it including dents, abrasions, cracks, bent metal, broken glass, missing parts, etc. Many of our boxed possessions also suffered damage due to the boxes being crushed into small spaces, or «fragile» stickers and similar being wholly ignored. The damage inflicted to our property was a direct result of systematic negligence.
After assessing the damages, we promptly filed a claim with Capitol North American. The company admits fault in causing these damages, but despite THOUSANDS in damages, the total compensation offered to us is under $ 400!!!
The company acted negligently. My neighbors saw it, my family saw it, the 3^rd party moving crew saw it, and the damage inflicted on my possessions is testament to it. Despite a good start, this experience was absolutely horrible.
Avoid this company!!!

This company has not even delivered our couch yet and we are already unhappy. We originally got an email staying that estimated delivery date was this past Monday from 9am-​9pm… So we stayed home ALL day without receiving our couch… The company called us on Tuesday morning to schedule a delivery date and we missed their call and attempted to call them NUMEROUS times as well as left a couple of voicemails without response throughout the rest of the day. I then attempted to call them this morning and of course was not able to talk to any reps because they were, «away from their desk», so I left a voicemail requesting a call back as we just moved across the country into a new house without seating, besides the lovely lawn chairs in our living room… After attempting to call them again, the phone continued to a ring until that dreaded VM message started. What frustration! I placed my order through ikea and was intending on ordering more items from them, but I certainly do not want to deal with this delivery company in the future. Thanks a lot Capitol North American for being the reason my Ikea experience was ruined.

Capitol Moving and Storage gave us a 4-​hour window — which I reconfirmed week of. No one showed up so we called in asking for an update. The lady who answered the phone was not only exceptionally rude, but she claimed we were never on their schedule to begin with — and when we asked to speak to the people at Capitol that we originally scheduled with, she claimed they were unavailable.
Worse yet, despite that the situation was entirely their fault, Capitol was completely unwilling to fit us into their schedule — offering us only next-​available time windows days later. We had already undertaken significant effort and cost relying on Capitol to have it done that day, not to mention rescheduling other obligations to make their suggested window work. Note that this was for a very small shipment (the whole thing took less than 30 mins), nevertheless they refused to make any accommodations.
Service failures happen, but the rudeness and unwillingness to work with us to recover from their service failure shows an extraordinary contempt for the customer — I will certainly not consider any further business with this company.

Worst service ever, moved from Hawaii to Las vegas and had nothing but problems with thease guys lost 1 of 2 crates and they did nothing to find it, I hade to spend almost a week and a half to track it down. Thay refused to un pack (which I paid for) the people in the office were not to concerned never even tryed to locate my crate. My advice stay away from them.

Packing, unpacking, local storage, and cross country we have done it all with Capital!
In 2009 we used CNA for a cross country move from Louisville to Las Vegas. They gently packed all of our items and semi truck hauled them. When they arrived at our house they unpacked and gently arranged everything with our light guidance.
In 2011 we found another house we wanted here in Vegas less than ½ a mile away. They packed, loaded, moved and unpacked without us lifting a finger and once again it was flawless.
Once again a few months ago we found a home we wanted to buy across town here in Las Vegas. I knew it was time to call Patty Ann. Our beautiful home was in a bidding war within two weeks and we decided to move into a place Downtown until our new home closed and then had the renos done.
We placed our house in storage because we moved into a furnished place. We paid a monthly storage rate for a few months.
They moved the things we wanted to our temp living and then again from the temp living to our new home.
Finally we come to today! Six trucks and 18 storage containers (yes we have a lot of stuff…) they are unloading our home.
I have gotten to know some of the guys by name and they always remember me.
Please tip these guys I’m just going to flat out type this! These guys bust their asses.
Yes you get what you pay for!

Talk about not meeting your expectations! The peolpe over @ Capitol are a bunch of ignorant employees. Down to their dispact! They will never follow through on your emails, and they will not care for your property! I had a 50′ plasma flat screen television deliever bye Capitol only to open it with a broken screen! The delivery wich was originally supposed to arrive on the 16^th, was noted by Sams Club to arrive on the 20^th because we were never told an exact date to expect just the usual 7 – 10 days riff. So now it ends up @ Capitol North American over the weekend because they are supposedly closed and come Monday (the day I take off) was told I had to make an appointment by the dispatch (who bye the way never responded to my emails confirming my delivery time & date) never even responded to the emails from Sams Club with all of our contact info to try and reschedule another delivery! So instead of it arriving on the 16^th we get a broken television on the 21^st! And the drivers who just dropped off the television, had me sign off, and ran off not even waitiing or helping me set up the 180lb television, (which I feel they KNEW the television had fallen during delivery) made a stupid comment about how heavy the Sony Trinitrons are after watch me struggle with it! If I hadn’t taken off on the 20^th and had to go in late on the day of delivery I would have had the time to pursue a valid delivery! But overall, I warn thoese how might not know but if your merchandise goes to these people, I’d rent a u-​haul and pick it up myself unless you want to go through the whole shipping process, because these morons don’t want to be honest about dropping your shippment and damaging it! I worked in warehouses and dropped flat screen is supposed to be shipped back! No if ands or butts! They have the worst delivery drivers and dispatch people I have ever encountered!