Carl’s Jr.

This Carls Jr is located close to my work, so I come here often for lunch. The service is always mediocre at this location, but I try to brush it off because it’s located in a busy shopping center. However, yesterday I had my final straw. It took the cashier forever to take my order and she was rude over the speaker. I had to correct my order at the window because she misheard me. Although it was corrected on my receipt, she still gave me the wrong order and hurriedly pushed the bag into me arms and slammed the window shut on me. Bad service is always remembered and I won’t ever come to this location again. Do yourself a favor and go to the one on Sunset instead. Service there is always top notch.

Decided to try their Moon shine burger. Not a normal thing for me as i rarely eat fast food (?). But time was running very late and my stomach was sending signals. Upgraded to the half pounder from third lb.
Skipped the combo… just had sink water.
This was the very best hamburger I have ever had from any fast food chain.
Fast inside service as well.

Pretty good food.
Staff was nice and order was perfectly made and fast.
Nice cute manager gave me a midnight moonshine jar when I forgot about it with my meal ;).

Just long waits with rude people at this restaurant.

I got really sick on Wednesday evening from this Carl’s Jr. I ordered the Turkey Burger, asked for no sauce, and it had sauce on it. I spent from 2am till 1pm the next day vomiting, and diarrhea. I’m still dealing with this. I am so pissed, to think they offer a 420 calorie burger and don’t listen to their customers. I have reported this to the state health board, and a few others.
DO NOT EAT HERE! I wish I could dump all the crap onto this location. They have not only caused me pain, mental frustration. But time and money from my work. I’m super pissed. I’m glad I finally have some brain power to write this.
DO NOT EAT HERE! Cook at home!

Tonight at 9:45 p.m. my husband, son, and I went into this Carl’s Jr. Their lobby closes at 10, but the drive thru is open later. My son wanted the $ 4 real deal, while my husband was going to get a famous star and a western bacon cheeseburger with the mix and match for $ 6.
What happened next was terrible customer service! Debbie, the supervisor, told my husband that we had to take our food to go because they were closed. Then when he placed the order for my son and ordered his, she proceeded to tell him that he could only have two western bacon cheeseburgers. My husband then said, nevermind, just give us his food. He then went out to check the advertisement and it clearly said mix and match. I then told her that as a supervisor she should know what is advertised.
She then reminded us that we were getting this to go.
I’ve never encountered such terrible customer service before. If I could give them less than one star I would! I will never return here!

I have to give a star rating or else I wouldn’t. The wait time is so long in the mornings. 15 minutes in line and still not by the window. It’s a fast food and they they take there sweet time. Don’t come here for something quick before work!

We went to the Drive-​thru today & got the 2 for $ 6 deal which I ordered the famous star & the Fish sandwich & we ordered a large fries. The famous star looked like a regular cheese burger & the bun in the bottom was hard. The fish sandwich looked old. The tater sauce on it didn’t look to appetizing. The food was horrible this time. Next Time I would rather go somewhere else.

shitty food big chicken filet now being served with small cheap spicy chicken sand filet. shit load of lettuce, tons of mayo on all breads
wraped in wax paper, falls apart when opened,
you get this with zero napkins if you ask you get two napkins, the mess of your life.
over priced no managers anywhere, owner
owns all stores in las vegas, runs shops how
he likes, big FU to you the owner

This is the 3^rd and last time I will eat at this Carl’s jr. I really didn’t want to go in the first place but my bf wanted it. The ppl are just rude !! Andddd on top of that I had a chicken sandwich that look like it had Mold on it !!! When my BF went in to take it back they got real ugly and gave him extra attitude. The cook made a new sandwich and said «here is a fresh one» in a rude way pretty much through the sandwich.

Yes they were nice, but would you speak some English for gods sake?! Can’t even understand the cashier at this «American» restaurant! This is just garbage and she did nothing but rush me. Maybe we should have an English speaking test for all new hires, so that customer can be happy with their experience here

Went there about 2am. Got a mushroom something burger. 5 hours later couldn’t stop puking among other things. Nasty cheap ass food. Never again. An wen did «fast food» start becoming more expensive an longer wait than a actual restaurant? Burger fries an a 3 piece chix tender 16 $?? Fast food places blow!

I come here mostly in the mornings. The service is always fast as possible and with a smile. They always offer me treats for my furry driving buddies.

Another location kicking out a consistent CJ product. This was our first meal back on main land after arriving on a red-​eye from Hawaii. Having never had breakfast at Carl’s given the time of day it seemed appropriate. The service was friendly. The biscuit breakfast sandwiches were tasty enough. It was served with a bag of fried, round shaped hash browns in a bag. The high calorie meal added to the many high calorie meals already eaten a thousand or so miles away.

Came here for breakfast with my husband. Im thankful since they are open ²⁴⁄₇ that in the morning I can get anything on the menu. Working Graveyard shift you sometime get tired of breakfast food and want a Hamburger!
I got the Santa Fe Chicken burger and my husband ordered the breakfast burrito with nothing HOT/​SPICEy in it.
When we got to the window they were very concerned to what exactly made it hot for my husband and even offered to change the cheese for him to. On top of that they gave us two of the homemade biscuts and jelly they have now for free.
The biscutts were GOOD and the staff was Great.
We will be back

I’ve been coming to this particular Carl’s Jr. since they’ve opened. I’m not a regular but I just noticed something different… CLEAN !, I mean, someone is always cleaning something and I’m impressed! The employees are mature and very service oriented.

I really like the current SUPER BACON cheeseburger. Get that thing with the double patties, and it is pretty darn good.

My visit — and this story — start on May 4, 2012. I was shopping for an elderly home-​bound neighbor and she asked me to stop at Carl’s Jr. to get her a hamburger. Nothing special here; Stopped at the Carl’s Jr. and ordered her burger. Paid. Got the food. It wasn’t until I asked for the receipt that things got weird. The cashier told me that receipts are only issued on request and it would be a minimum of 5 minutes if I wanted to wait for it. I asked why so long and he said «That’s how long it takes to generate a receipt».
I am not about to wait 5 minutes for the receipt as the food gets cold. It the order were mine I would have demanded a refund and let them throw the burger in the trash. However, I do feel it necessary to provide a receipt when spending my neighbors money. I left without the receipt and noticed a sticker-​sign on the door. Call this number if you have any questions or problems. I called from the parking lot and was connected to the voice mail of someone named Sandra. I left a message explaining what had happened, providing my name and cell number, and asked that I be contacted with information on Carl’s receipt policy.
Alas, that is all background information, as the true reason for this review is to document how poor the customer service is and just how unimportant a paying customer is to Carl’s Jr. Restaurants. Here is what happened since then:
Using the Carl’s website I sent an email through the «Contact Us» link. The site specified that a reply could take up to 5 days, a time-​frame that seems excessive, but at least they were upfront about the slow reply rate. Maybe they had only a couple people to sift through all of the emails. More likely there were more complaints than any number of people could handle. I regret I can not post my original email, but it was sent from their site, not my email carrier. Alas, I have no access to it. You will have to trust is was much like my phone message requesting a copy of their receipt policy — let the 5 day clock begin.
— — — — — — — — - On day 3 I received the following email:
Thank you for taking the time to share your comments with us.
We do not have any further information for you at this time. However, I have forwarded your message to the appropriate department for their review and requested that they follow-​up on your comments.
Please feel free to contact us again at any time.
— — — — — — — — - On day 6 I sent the following email:
To whom it may concern:
On Friday, May 4^th, I sent an email through the «contact us» link of your web site. 3 days later I received this auto responder saying that «We do not have any further information for you at this time», and I have yet to be informed that there *is* additional information.
My simple request of informing me of your receipt policy was sparked by an oddity on my last visit to Carl’s. It is now obvious that the reason neither I, nor other patrons, were given receipts was that the transactions were not rung into the register. Be advised that I no longer need that policy, the reason for which is described below.
* The response time from your web site is long, and in my opinion, unacceptable. *To date, I have yet to hear back from anyone.*
* In addition to sending that email I called the telephone number posted on the door and left a voice mail. *To date, I have yet to hear back from anyone.*
* A simple request like the one I had originally made should have been handled in under 24 hours.
* It is now apparent that customers are a terrible inconvenience to you, therefor, I shall make your jobs easier by cancelling the request for the information and no longer being a customer. The service I have received is equal to that in the restaurant (s). Slow. I shall not bother returning.
— — — — — — — — - On day 7 I received the following emails:
Thank you for taking the time to contact us.
I assure you that every effort is being made to address this situation. I have escalated the report concerning your initial comments and these additional comments. I have contacted the appropriate management regarding your experience at this particular restaurant as well as forwarded your comments to our corporate representatives.
Thank you for giving us the opportunity to address your concerns. If you have any questions or concerns, please do not hesitate to call (877) 799‑7827.
— — — — — — — — - And:
My name is Sandra Bacon and I am the District Manager for the store that you vistited (visited) last week. I’m sorry that you did not get my response. It is much easier to have a phone number to call than rely on email. I would like to personally talk to you regarding the reciept (i before e EXCEPT after c) issue. If you would please call me on my cell at 702−561−2101.
Thank you,
Sandra
District Manager
Over 6 weeks have passed and I never did that policy!

Hitting up Carl’s Jr for a quick bite before it got too late, the wife and I were made to wait at the counter for a couple minutes before we were helped. This is because they had one employee in the kitchen and one working both the front counter and drive through. He missed seeing us come in as he was busy helping the drive through customers. Not his fault the managers don’t staff the restaurant properly.
Finally, the kitchen worker lady let the cashier guy know we were waiting. He took our order promptly and efficiently. We went to the drink machine to get our thirsts quenched and hit another snag. Their machine was diluting everything. The mix was off by quite a bit. All of the sodas we tried were way lighter in color and tasted more like lightly flavored soda water than soda. We tried the: DrPepper, Coke, Sprite, Root Beer & Raspberry Iced Tea. Letting the guy know the machine seemed off, he said he would look into it. He messed with some of the syrup in the back, then sampled the sodas out front and let us know it should be fixed. It isn’t his fault that they don’t train him on re-​calibrating the soda machine, as the drinks still tasted weak and funny after his attempts to fix the issue.
Shortly thereafter, he brought out our food and checked on us a couple times throughout to make sure we had everything we needed. That’s one touch I really like about Carl’s Jr!
My Super Star with cheese was delicious, it didn’t fall apart like some of them do. The bun was not stale or weak either. The fries are some of the best frozen, fast food fries I have had in a while.

Typical Carl’s Jr. It’s clean. Overpriced for fast food.
There is an elderly woman who works here that is really sweet. Some of the other staff isn’t all that friendly though.
The steakhouse burger is delicious. I hope they keep it for a while. I love onion straws and I love bleu cheese.
The soda machine has a good number of selections. I think coke zero is one if I remember correctly.