Carl’s Jr.

Racist, Rude management ruben should be fired the way i seen him talk to some of his employees i will never eat here again!

I was staying in las vegas for a week and decided to stop by for a late night snack with a couple of my friends, and all i can say is DO NOT COME HERE, HONESTLY I WOULD RATHER STARVE THEN EVER COME BACK. The workers were one of the most rude people ive seen, one worker who, let me say «took literally 30 minutes to give us 3 milkshakes «showed so much attitude even though its her fault it took 30 minutes. All i can say is please stay away from this carls jr!

Literally took half an hour for 3 milk shakes, and then when I complained, I got attitude. Shut the place down.

They would be better if they could simply know how to read. I don’t know if you can help stupid. The menu isn’t that hard to make. The screen is in front of their faces and reads any alterations to anything on the menu. They just simply FAIL!

Not very happy with this location. Recently I attempted to place an order and the lady can understand, me which is fine and understandable so I repeated the order about 4 times! She still couldn’t understand me so I decided not to order there, while I was driving through the drive thru the girl who couldn’t understand my order decided it was a good idea to stick her head out the window and flip me off for not ordering from this location. What great customer service

Stay away from this location later on in the evening and night. 40 minutes stuck in a drive thru line and then asked to order at window for another 20. And, of course left items out of the order. Horrible horrible service.

You can’t go wrong with this Carl’s Jr. It’s always friendly service and good food for fast food place in the area.

Normally I wouldn’t write a review for a fast food restaurant for 2 reasons… 1. Most are all the same and 2. I don’t want my friends to see my weakness in eating un healthy.
I recently visited Carl’s Jr. On Durango after visiting a client across the street. There is a server named Penelope who I saw go up to each and every person sitting down and asked if everything was all right and if they needed anything.
Other places should take notice. A simple how are you doing goes a long way and made my day!!!

The staff was poorly trained. So poorly, in fact, that the counter crew person had no idea how to enter my coupon in their POS system. It took both her and the manager more than 10-​minutes just to enter my order properly! At least the meal was good.

Always helpful. The location is a little hard to get into

Ordered the all natural double burger, with natural cut fries and chicken tenders. I also had the chocolate malt milkshake. The burger patties were thin, dry, and a bit charred. The natural cut fries and milkshake were okay. The chicken tenders are pretty good — — they were tender and juicy. The customer service was fast and friendly. But I think I’ll stick with other burger places if I’m in the mood for a burger and Cane’s if I’m in the mood for chicken tenders.

Worst experience I ever had. I was making my order and she totaled it before I was done. Ummm no!!! Look here, learn how to listen and take orders. She said she couldn’t hear me but I was already pretty much yelling into the speaker box. train your employees better!!!

Their food is good when prepared correctly but the staff isn’t that friendly and forget about having it your way! Milkshakes are runny (I asked for a thick one) and way too much sauce on the Avocado, bacon, jack cheese burger.

So I usually love this Carl’s, the food is always great and fresh and the employees at incredibly friendly. However, I always order the low carb six dollar guacamole bacon burger (say that 3x fast!) and sometimes, understandably, its hard for the people in the drive-​thru to catch all of what I’m saying. So I say it slow and they repeat it back to me to make sure they got it right.
There’s a couple employees who get it right, but it seems like there’s always some issue. Either I’m charged for a low carb burger and I get one with a bun (which is fine because the LC is cheaper and I just take off the bun) or, like tonight, there is no guacamole or bacon. This is already after they initially forgot the LC part and I had to say the whole thing over again.
Not really complaining because this burger is comfort food for me regardless, and I guess people don’t order these burgers very often, its just a pet peeve. But everything else here is stellar for a fast food place.

Under normal circumstances… Carls’s is my favorite (5 star) fast food burger joint. I have many a found memories i.e., using my debit card for the first time to purchase Carl Karcher’s mythical WESTERN BACON CHEESEBURGER. It deserves to be in all capitals. With that being said… I have been to this CJR’s twice now and both times hitting the drive-​thru. Don’t roll in on a Friday night because it is busy and you will wait. On my most recent visit, I went on a Saturday afternoon and was met with three vehicles ahead of me and… I waited. The food on both occasions was great, the service was friendly but the wait… Ahhhh the wait. A solid A-​OK experience.

Fast food is fast food– This place was A-​OK for me and the BF for the start of our road trip. The line in the drive thru was pretty fast and the staff was friendly.
I always order the same thing– Santa Fe Chicken and the BF gets the $ 6 burger. Everything tasted fresh and the fries and zucchini were piping hit.
I would definitely return to this location if I am ever going on another road trip.

Great experience

This place is a conveyor belt for long-​frozen, dry, over-​cooked approximations for food. They think that by making the burgers bigger, people will equate that with value, despite the fact that the big stuff is over-​priced, and the smaller stuff is even more over-​priced. I got a chicken sandwich here for seven bucks that was smaller than a deck of cards, burned blacker than the bottom of a demon’s feet.
Their hamburger is virtually tasteless, so they splatter them with all kinds of sauce and wilted toppings. The only thing fresh here is a couple of the vegetables, which typically only serve to make the massive, starchy buns slide around. And their soda is watered down.
The «natural cut fries» were cut from potatoes all right… a long time ago. Clearly frozen to a point where their natural flavor is all but gone. And the only reason the criss-​cut fries are anywhere near decent is the massive spice layer that manages to hold in extra fryer oil. Underneath, it’s still awful and tasteless.
Carl’s wasn’t quite this bad a few years back. They were still pretty awful, but these days, at this location in particular, it’s a train wreck. I gave them the benefit of the doubt a few times now, and every time I’m disappointed and end up feeling disgusting and shameful. Not to mention robbed of a few extra dimes.
Nailing it all home is their deplorable ad campaign, which covers all their bags and cups with snarky bullshit about how awesome they are, punctuated with «That’s just the way it is.» You know something’s wrong when Jack-​in-​the-​Box does a better job of condescending to you, not to mention serving a better version of god-​awful fast food at a less insulting price.
If this franchise had a face, I would punch it.

As far as fast food. Carl’s Jr does hamburgers right. They do a good job with the onion rings. Not too thin and not too big as a lot of other places make them. I just tried their buffalo sauce chicken tenders. The sauces is good but the delivery is poor. The just put sauce on top of their tenders. This makes the breading soggy.

It’s fast food. It is what it is.
I just like their criss cut fries. I’ve tried one of their burgers– Teriyaki and while the flavor was okay, the meat was just not good.
The BF wanted to go again and got some criss cut fries and one of the fries was straight green and the BFs chicken sandwich was just terrible that he didnt eat it. I don’t know about their standards. It’s fast food and should be consistent but somehow this one has been crappy.
Right by the house and will not be back. Shouldn’t be eating crap anyways so maybe a good thing it’s so shitty.