Carpets Galore

I took my dad and mom to Carpets Galore this afternoon for a small project. He was in a rush to find some carpet for his rental unit. We met James, and he was absolutely amazing. He helped out my parents, found them a great fit, and then snapped his fingers to ensure that the carpet was installed the next morning! Completely awesome! The selection was vast and their in stock selection was truly impressive.
We will be back the next time for our flooring needs. And more importantly, we will be sure to track down James when we walk in the store, and you should as well!

I’m not sure whether I’m going to use Carpets Galore yet, but I had Joe come out for an estimate and was amazed by his professionalism and attention to detail. He gave me many tips, even for things I wasn’t going to use him for. I’ll update if I do buy from here. The cost was a bit out out of my budget, but Joe said he would do his best to make it work!
EDIT: I decided to go with Carpets Galore. Joe found an adequate product in my price range and we’ve setup an install date for the following week. Will update then. So far, so good!

Great deal!!! go see James Sooley he gave us an excellent deal on laminate flooring plus beat other prices in town. No BS, straight forward and to the point. I highly recommend James for all flooring needs and will recommend him.

I had a very good impression when I first started the process, the sales staff was very friendly and helpful at first. I had the salesman come on a Saturday to measure my home and went to the store later that day to pick out the materials and to pay for the job. I had agreed and paid for carpet install in the common places and vinyl in the restroom, kitchen and entrance. I live on the second floor and I asked if that would be a problem and the salesmen (Fred) Said no, I also asked If i needed to move my TV or TV stand and since I was paying extra to move appliances the salesman (Fred) said no I had scheduled the install for the upcoming Wednesday. Wednesday comes and I have someone at my home waiting for the crew since I am at work. The crew arrives on time but I get a phone call saying they cant install anything and are leaving because it is against their policy to move my tv and it wasn’t possible to install the laminate on the second floor. This isn’t m first time installing carpet or vinyl in a home that is why i asked the salesman (Fred) if I needed to move the TV ahead of time and if the work I had paid for was possible and he said yes and not to worry that the crew would move the items. So the crew left and I had to call the office and (Fred) was no where to be found. I Spoke with Ron the installation manager and he was very helpful, he said that Fred has misquoted me and that he shouldn’t have said I could have the vinyl installed. Ron said I would get a refund for vinyl portion and have a crew install the carpet the next morning. Thursday rolls around again since i have to work I had someone there to wait for the install crew. The crew arrived on time again and installed the carpet. I did not arrive until 9pm that night to realize that the carpet was not installed properly. The edges were not tucked in most areas the carpet was coming up where the tile meets the carpet. Overall it was a very sloppy job (See photos) I had to take Friday off and go to the office I showed Fred and Ron the photos they said it wasn’t done right and they sent an install crew the same day an hour later to make it right (great customer service). At the end Carpets Galore made things right with the install and even refunded a portion of the install cost ($ 100).

I needed carpet and vinyl for a rental property in Las Vegas. I live out of state and needed to do everything by phone and email. Greg was very helpful, he went to the property himself and measured the day after I called, Wednesday, and had carpet and vinyl installed on the following Friday and Saturday. His cost was almost 50% less then a big box store I had give me a quote for the exact same job. I would highly recommend Greg and Carpets Galore.

I needed to have my carpets replaced in a high rise condo which had very strict rules about timing and plans. Joe, my salesperson, was patient and very helpful through the entire process of picking the right carpet, scheduling installation and follow up. After the installation, I was amazed at how great the carpet felt and the detailed installation (I have many odd shapes in the unit). I would highly recommend Carpets Galore to anyone needing flooring.
Note: I did not do a comparison with another company, so I have to assume their pricing is competitive. Their selection was incredible though.

Great service! We went around town getting quotes at Carpets N More, Home Depot, RC Wiley… and we settled on this place. Granted no one really helped us at Home Depot, we just priced the carpets and etc. So the place was a little hard to find, and it’s in the industrial area, but that was fine. Went in and James greeted us and helped us right away. Asked us what we were looking for, and what our budget was. From there he took us straight to the carpet that we can afford (all inclusive, no «but you have to pay extra for the padding/​installation» etc).
No BS here! Just straight and to the point. First though he did ask us what colors to get an idea of what to get. We ended up getting the Mohawk… for a fairly decent price I think since the other quotes were higher. AND they were going to install it PLUS doing the stairs for under our budget! BIG PLUS!
Not only that, but he came to our house to measure the place personally… BEFORE his shift, who would do that? Great customer service. And then he opened shop to get final numbers, and he was still able to get us under our budget (especially since I was wrong on the amount of yards needed) On TOP of that, installed the next day. He did what he had to do to get our move on track!
Great customer service, and so far great carpet! No problems and the people who came to install it, very nice as well. It was a two day job and James called to make sure things were on track as he hasn’t heard anything which I think was nice to do a follow up call. 5 stars an I would recommend to anyone who needs carpet. If you don’t want to BS, he will show you other things not in your budget, but why bother if that’s what your budget is. BUT I assume if you want to look at it because you gave a lower budget because everyone wants to save money he would :)

I’ve worked with Tom at carpets galore a few times. Every time I need help, he works with me on my budget and style. Whenever we had questions, he was precise, no bull, straight to the point. I love that there is never a guessing game on what my cost will be or what quality service I would receive .
Even at our old house, less than 2 weeks after the new carpet was installed, we spilled some paint. Tom sent his crew out to fix it for us. Always get top notch service.

Very happy with the product and service from this company. Added new carpet to assist selling a house. When house was sold, Buyers commented on how nice the carpet accented the rooms. Sean was a great help and the installers were ready to go before the installation time.

Working with tom was easy and informative, his price was the best we found and the work was done professionally in the time span we were given. High marks all around, check with him before buying anywhere else.

Been doing business with carpets galore for over 15 years. James takes care of me and always helps out for everything carpet. Sales repairs etc… They have the best prices.

We had 125 sq yds of carpet installed on 4÷15÷15 and we are very pleased with the results. The sales rep –James was very knowledgeable and helpful throughout our selection and measurement process. The lead carpet installer-​Jamie was very professional and was truly customer oriented. Frankly, I don’t see how we could have possibly done any better.
Just a few tips:
1. Don’t allow yourself to be dissuaded by the location and appearance of Carpets Galore. It’s in a rather seedy neighborhood and the building appears to be a bit dilapidated, but the cost savings vs Costco and RC Willey was very significant (in our case, Carpets Galore was at least 20% less). We also liked the idea of going with a company that specializes in carpet.
2. Carpet installation is damn hard physical labor, so do your best to properly prepare your rooms for the installation. Remove your non-​furniture items from the floors (including closets) and disconnect your electronics equipment. The easier your make it for these guys, the more energy they’ll have to focus on the actual installation. Also, it doesn’t hurt to have some cold drinks and light snacks available for the installers.
3. Moving furniture, removing over a 1000 sq ft of old carpet and padding, installing new carpet and pad, putting back the furniture… How could you not expect to get a few small scuff marks on the baseboards and walls? They did a good job of cleaning up, but we did spend about 20 minutes cleaning a few spots on the baseboards and we needed to touch up paint an approx. 1 inch square area on one wall.

BOUGHT CARPET ON 04/​01/​2014. it is now 12/​08/​2014 and one seam came unglued. John and Ron will have this fixed by 12/​13/​2014. I live in Pahrump so it is a bit out of their way. I understand that things like glue joints can fail and Carpets Galore chose to repair it quickly with out question. THAT IS GREAT SERVICE AFTER THE SALE. The type of excellent service when it counts the most. Took the stress and worry and threw it out the window and am keeping me a happy person. Don’t know about these bad reviews but maybe it has to do with the customer. Some people make for very bad customers and expect/​demand the impossible. I used to be in sales and truth be told some customers need to be fired or better yet send them to the competition so they can drain them instead. A little respect goes a long way and cost you nothing.
Thank you Carpets Galore for your friendly and knowledgeable service along with getting me a high quality carpet and vinyl floor for my home. A very nice 56 ounce carpet. Nice, thick, and plush. Got a new dog and it really keeps the puppy pee out. makes cleanup a breeze.

I would like to thank Marilyn Rozak and Greg Burgard for the enormous help in resolving our flooring issues. The staff, the installer and nearly everyone else recognized the problem in the poor quality of the original laminate material. Rather than ignore the issue, Carpets Galore made every effort to insure we were satisfied. We truly thank you for your consideration. The tile flooring that replaced the laminate is everything we could have hoped for. I cannot tell you how happy we are with the new flooring or your staff.
I would also like to thank Omar’s installation crew with Cornerstone Flooring.

The guy never came out for the scheduled estimate. I called for a status and was greeted rudely by the employee. Instead of trying to help remedy the situation, he told me there’s nothing he can do because it was on a Sunday and to call back tomorrow. Very unprofessional.

I was lead here by the gigantic billboard on Main and Charleston because I was looking for Carpet Barn, which is no longer in business.
I needed a large gray 10 ft X 14 ft area rug, which is a size that does not exist in pre made rugs. In order to save money, I wanted to see the remnants carpet only. I had several grays to choose from in various sizes and piles, so that was a good thing!
When it was all said and done I paid $ 374 for the carpet, binding and sales tax.
I went in on a Thursday and Jaime was my sales rep. It was very hard for me to understand his thick accent so I may have miss understood him about the details of when my carpet was going to be ready. Because I have a very small car, the only day I could pick it up was on a Saturday when I could borrow someone else’s car. Saturday came and they said the carpet was not going to be ready until Monday. After throwing a fit, they said it would be ready in an hour!
In the end I got the size, color, price and delivery date that I wanted, I win!

Love this place! They were great to work with & had awesome prices. We purchased our carpet on Monday and had it installed Wednesday morning. They gave us a time frame and called 20 minutes before to let us know they were on the way. I would buy from them over and over.

Great selection of high end carpets, great price. 20% less than Costco. The installers were fast, efficient and did a great job. Will use Carpets Galore again

We bought $ 5k worth of tile and they did a great job installing it in a timely fashion and it looks beautiful.

I have just opened our Summerlin location at 851 S Rampart Blvd across from Boca Park at Sir Williams Court. Carpets Galore was my number one choice for this project. Their attention to detail is impressive and their overall hard work ethic is bar none. I truly recommend these guys for all your flooring needs. Thank you Carpets Galore for another job well done. !!!