Cartwright Motors

After my business went under last year I found myself in terrible financial shape. Although I have had to cut back on my living standards, I refuse to drive a piece of s#!%. I got turned down by Carmax and others that said they finance almost everyone, due to my recent repo. Not only did they get me into an awesome extremely clean Audi A3 they did it with me putting down only about 15%. My sales persons name was Garrett (Same as mine), so I knew he would be cool and he was LOL. However, the check engine light came on after the 4^th day. I called and talked to the Manager Justin who had me bring back the car and put me in a nice loaner. Justin went over and above to double check everything and even ordered some new parts that were needed. Remember this was an «As Is» purchase so they could have told me to F off but Justin is very customer service oriented and made sure I was happy. I will definitely buy my next car here when I get out of this financial hole i’m in.

Not impressed, stay away from this place. I went in feeling good because a friend sent us here saying he knows the owner, not only was the owner not there to meet me as promised, another employee tried to give us a screw job. This is your typical used car lot where all they care about is selling lies not taking care of customers.
What we were told about the inventory not only turned out to NOT BE TRUE, they tried to sell us something for more money, a LOT of cars in our price range turned out to be ZERO and they only had 2 cars to show us for an up sale.
This is NOT an honest place sadly to say.

I went in the store and spoke to the Manager by the name of Justin. .he is a very fair man that i found is very easy to do business with… I was amazed as to the clean and vast inventory… WOWWWW…some exremely clean cars both inside and out. i will certainly referr family and friends to this car dealership!!! Thank you Cartwright motors for making my experience low pressure and keeping my faith in used car lots. I will be back. Richard Lujan

Checking for a second car for our vacation home in Las Vegas. Visited several dealerships. Cartwright had the best selection of low mileage excellent autos.
There was no high pressure. Kelly, Eddie, Mark and the entire staff went beyond what I expected to be sure my purchase was perfect.
Best dealership I have ever dealt with.
Would highly recommend.

We shopped around for a used vehicle and what Cartwright Motors had in comparison to other dealers was absolutely remarkable for the price and the aesthetics. Other dealers had used luxury vehicles with exterior and interior defects with no shame to sell them. Kelly the sales person was so nice to us and found us a beautiful Mercedes 2011 C300 Black on Black that is practically new that fit our budget. Justin the finance manager fought with the finance company in order to reduce our interest rate to get us the exact payments we were looking to pay monthly. The owner is an exceptional person and personally came to help us out in order to make us happy. We felt completely taken care of from the first moment we stepped on the impressive lot to the final paperwork that was organized to sign. We got a great deal and superb service! Thank you so much for making our car dreams a reality!!!

As a happy customer I wrote a review so why has that been buried by this as i understand it to be a Pius platform (none judgmental)? When have they taken upon themselves to move reviews around are they looking to be paid by a business to allow favorable reviews to remain in place or do they punish them and allow only bad ones so all others that are looking are swayed away and they not having an opportunity to judge for themselves? I asked all consumers to post their views elsewhere and let Unilocal burn and wither away for they do nothing but a disservice to all honest business and take away from them and their employees.

These guys set a new standard for incompetence. And considering the city they are located in, that is a distinction hard earned.
Ridiculously edgy cars (the S550 I looked at had a flat tire, and half the crome aftermarket was falling off), sales people that have no idea what they’re talking about (a young kid with a scraggly beard who avoids shirts with buttons yet asks about nothing but «what payment do you want»), an MIA finance manager, and a general manager… who defies description in how ludicrous he sounds.
It’s as if they are trying to avoid selling cars. And they definitely succeeded today!
No offer of a test drive!
No follow-​up calls!
Lot in crappy condition!
Claims that are unsubstantiated/​ignorance x 1,000
Avoid this dealer, and go to Fletcher Jones!

I bought a car from this business over a year ago. I have waited to post anything about them to see if they were going to follow through and do anything that they promised to do or where asked to do by the DMV who has jurisdiction over used car lots in Nevada.
The file that I have on the criminal and egregious actions taken by Cartwright Motors, it’s employees and Andrew Cartwright is atrocious.
Within two days a purchasing a car from them they had towed it away from my home for repairs and refused to return it to me. They said they sold it to someone else and didn’t want to do business with me. I already paid them for the car so they said they would mail me a refund check.
To make a very long story of fraud and deception short, I filed a complaint with the DMV who oversees the licensing of used car lots in Nevada. After that complaint was filed Cartwright Motors had to answer that complaint with a DMV officer. They then called me to make an offer to me to make things right instead of the administrative consequences of sanctioning and possibly being put out of business. That is the only reason I got any response from Andrew Cartwright.
The abusive language that I heard from Vinny and Andrew was outrageous. They were threatening and horrible to me through this whole process.
The first step was to give me back the car they took out of my garage and to honor the warranty that they agreed to when they sold me the car the first time. But in fact, they NEVER honored the warranty. Instead, they kept my car, did not do the repairs, and gave me a junky rental car for almost two months before I gave up the fight with this dishonest company and asked for my car back. It was returned to me damaged, either on purpose or by accident, when it was in their possession.
They put me in a web of incompetent mechanics and auto experts who would not or could not fix any of the problems wrong with this car they sold me.
I could write pages and pages about the documented interactions between Andrew Cartwright, Vinny, and Cartwright motors. If you do business with these people you are going to be very sorry, I hate to say that about any business, but this one absolutely deserves the consistent and terrible rating that they have. I gave them over a year to do the right thing. All they have shown me instead is that they lie, yell, and threaten.
If you have nothing better to do, read how they have manipulated their other reviews on the many cites that keep track of ratings. For example, Andrew Cartwright started an Ebay site. He started getting negative marks for ripping customers off so he started selling ink cartridges and managed not to rip people off for a few transactions– this in turn raised his rating on Ebay.
These people are predatory and Andrew is a weird narcissistic pathological liar, Vinny is abusive, and their repair shops that they will only use, like Auto Tech 4 Less, have shown themselves to be dishonestly involved in the same dishonest and abhorrent business practices as Cartwright Motors.
Auto Tech 4 Less is where my car was supposedly damaged in two places while it was there for almost two months — nothing was repaired in that time that they were supposed to be working on repairs. The owner of that shop told me that in the end, Cartwright Motors wouldn’t authorize any repairs. Insanity! So I got my car back after a couple months with additional damage and no repairs done.

I’m only writing this review since I just had a representative call me a year later asking if I’d like to buy another vehicle. They must have had a change in staff since when I bought my vehicle I couldn’t get any one to actually help me with the problems that I was having. I’m also writing this review because when I bought my vehicle there were tons of bad reviews and now they are gone and I feel like customers should be warned about this place from what happened to me.
Like I said I bought my car about a year ago and since they bragged about having a great rating with the bbb I trusted them. Before buying my vehicle I went over and made a list of all the things that needed to be fixed before I could purchase this car. (This never got completed) I thought it was odd how they bounced around the salesmen. Now I just call it unprofessional.
This place was and is a nightmare. It took six hours to get my car because a window regulator needed to be replaced. Besides locking me into a high interest loan let me list off why this place should be avoided at all costs: the repairs on the car weren’t done properly or at all, the regulator was never replaced as promised, all the tools that come with the car were taken out before picking it up, my oil filter had been sealed on, and for the grand finale this car needs a complete motor swap. I never thought to get a compression test since the car was always running when I checked it out and wasn’t smoking. Upon winter this car ran like garbage. When I brought my car to my mechanic they said that my o rings were ruined. This car most likely was ran out of oil and over heated.
My point is to take these reviews seriously. This lot buys garbage vehicles and sells them saying they are in good condition. I should’ve trusted the reviews and my gut feeling about this place because obviously now I’m stuck paying the price.
Most people ask,“why didn’t you call and complain?” Anyone who has purchased a car from these people understands that you get no where. Some of my paperwork was filled out incorrectly when I bought my car and it took four days to get any type of response and the response I got from Vinny was a rude and nasty one. These people are either intentionally blowing customers off or just have no concept of customer service. I was told that I needed to talk to three different people about my file and since I never could get a hold of anyone by the fourth day I was furious. I requested to speak to Vinny who seemed to run the place and before even listening to me he snapped at me and asked why I didn’t talk to my sales person. When I told him my sales person told me to speak to someone else he actually called that person into his office because he didn’t believe me…
All I wanted was a form to be corrected so I could register my vehicle and here is this clown arguing with me when if his clown associates actually knew anything about cars like that a 525i isn’t and never will be an 8 cylinder, this would’ve never happened.
Long story short. Stay away. Stay as far away as possible

Never called back as they said they would, after purchase was done. Did not match Terms which were agreed on contract to fix broken parts on the car. Unreliable communication. Dealt with more than one of their staff and not one has matched any standards whatsoever. Do not fall for them as other reviews have shown, I would’ve been happy if someone warned me before.

I bought a vehicle in late August at this dealership from salesman George. A few weeks later the paperwork for the registry was ready. When I picked up the paperwork at asked my salesman George point blank «Is the Smog test all set?» to which George assured me that it was. Well, the next day after sitting at the registry for two hours I get to the window and the person tells me the smog test IS NO GOOD, IT EXPIRED IN MARCH (6months ago, I can see if it expired recently but 6 months ago) so I just wasted 2 hrs of my time at that moment, so I call George up and said I was just at the registry and they told me the smog had expired in March. At that point I tell George what he had said the day before that he assured me the smog was all set, at that point George puts me on hold and some guy named Donald is on the phone… wait a minute, George is the one that sold me the truck and GEORGE IS THE ONE THAT TOLD ME THE SMOG IS ALL SET NOT DONALD (let me just say this being in the customer service industry, if you are not 100% of an answer George you should not give a «yes» answer, you should have done YOUR due diligence in this matter since you were my salesman) so Donald gets on the phone and says the smog had «just» expired, at this point I get very pissed and tell Donald that this didn’t «just» expire but it expired 6 months ago and that I had asked George specifically about the smog and was assured it was all set. Donald tells me I can go get my own smog and they will reimburse me, well after wasting MY TIME I get the smog, go back to the registry to have to wait another 3hr and 20min… so between the registry TWICE, getting the smog test, and calling CARTWRIGHT MOTORS I have wasted over 6hrs of my time. So on Sept. 25 I emailed the smog test and some words stating what ordeal I had been put through, I didn’t get my $ 15 check till over 3 WEEK LATER (I have the post date on the mailing envelope, Oct. 14^th it was mailed out), nothing of an apology in there either and no follow-​up from the Salesman regarding the smog, I CALLED YOU GEORGE, YOU WERE SUPPOSEDLY MY SALESMAN, you put me on hold for Donald, never heard from George again UNTIL last night, Thanksgiving, with a email stating «We live and breathe by our reputation» and that you will send me $ 100 for «sending in friend». ARE YOU FRIGGING KIDDING ME, …First if your «reputation» is so «important» this smog thing should have NEVER happened, You George should have taking 2min to look at that vehicles smog test to see if it expired BEFORE TELLING ME IT WAS ALL SET, if you were not 100% sure then you should not tell someone something that isn’t right, that might help your «reputation».and if you think I would EVER send any of my friends in there, WRONG, you and your company should have sent me that $ 100 for compensation for the time I had to waste because you and your co-​workers «dropped the ball» even after I specifically was told it was all set… so your email states that if I was not 110% satisfy with your effort every step, I wouldn’t even say I was 20% satisfied, but you should have already known that when I talked with you last… but I was put on hold, transferred to Donald (who by the way WAS NOT THE ONE WHO TOLD ME SMOG WAS ALL SET, IT WAS GEORGE) btw, Donald wasn’t to understanding, he tried to play it off as the smog had «just expired», ummm 6 months ago is not JUST EXPIRED, so my guess is Donald was in charge of the smog… So George wanted me a write a review, here it is. I have all the documents and times to back up my claim if anyone wants to dispute this!!!

there are nice, Inara was helpful, the only little problem takes long for them to orders parts but i have patience

A wasted time of over three hours. DO NOT DEAL with Inara. First of all, she presented me with a loan that had me at over 30% and when I questioned her via e-​mail I got don’t freak out. Really you want me to pay 32K for a $ 15K car. After several e-​mails asking her to explain how she got to the payments, she refused, got short and curt in the e-​mail and I asked her to stop e-​mailing me which she replied «Don’t worry I will never contact you again» and I replied asking for her manager to contact me and she said I was harassing her. Fabian called me back and left a message explaining she was wrong and he wanted to tell the me the correct offer. I asked for this from Irnara in writing previously but of course, they would not send. I toldFabian I took an offer from another dealership that made since. Also, check our carguros to see how long their cars have been on the lot. The Corvette over 260 days, but Inara said, dont even think about that car. They offered me, 2500 down, 620 a month for 48 months on a 2006 Land Rover with 79,000 miles (and an error message on the suspension) for a selling price of 15,988. Go elsewhere. If Inara, as she said wasn’t fully trained on how to make an offer and they have «skeleton» crew on Sundays, then don’t attempt to make an offer. Also, she became rude, wanting the last word in the e-​mails, trying to make me feel as if I was worthless and should appreciate her offer. I shopped several other dealerships and have had offers at reasonable rates of 4.25% and more for my Jaguar than she wanted to give me on trade in. She acted as if she was my last hope. In this town, there are many options, and based on Inara, I say, stay away from the crazy girl with the Glenn Close Fatal Attraction hair. Run, don’t walk. Also as a side note, she had a customer on the phone trying to negotiate a lower price and she said, how about I tell you the car is 30K and I give it to you for 17K. She hung up the phone and said «what an asshole». Professional — NO. Shop else where. Thank you.

There’s a reason they are only getting one star and that’s because I can’t give them NONE. ABSOLUTELY THE WORST, MOST UNPROFESSIONAL COMPANY I HAVE EVER DEALT WITH. I simply called to ask questions about a vehicle because I’m out of state and I was met with rude snide people who didn’t even seem to want to answer any of my very simple questions. The final straw was when I asked if it had a clean car fax and was put on hold for over 8 minutes. Simple questions folks ! Selling a car isn’t brain surgery. ALLOW ME TO WARN THE PUBLIC, IF YOU BUY A VEHICLE FROM THIS DEALERSHIP YOUR BUYING AT YOUR (OWN) risk. There are to many hungry dealers out there for you to have to deal with these horrible people.