CenturyLink

I have never seen a company stay open that is ran as poorly as this company. I reduced my service from a full package to just Internet. The technician took all the equipment but now they are charging me for it. This is a scam to cheat the customer. Went to the store to resolve the issue and can never find a manager that is the only person who can fix my issue. It’s been 2+ weeks and still no manager. That’s odd bet if the store was on fire she would be there or better yet the person who would or should be covering her!!!
Worst service ever. Do not use CenturyLink !!!

Century Link is the worst!!! I don’t understand how they are able to be in business. I hope people research and read reviews before ever decide to switch over for cable, internet, and telephone. I made a very bad and very costly decision to switch from cox to century link. First of all, do not believe the sales person. They give you an amazing price to bundle. you will later learn what was said on the phone will be extremely higher when you get the bill. The reason why I switched over is because i thought I was saving money!!! Instead I was paying more then 80 dollars more then cox. The sales team will lie and lie. First they lied about the price and second they lie about receiving a 300 gift card when you sign up. So please people don’t be fooled!
So we get the bill and of course you want to call and question about the enormous bill that you were quoted a substantial lower about when agreeing to switch over. Be prepared to be on hold for an hour!!! Then I realize I’m not the only one upset. They are others like me who have discrepancies in their bill!!!
Oh and the service itself is the worst. The cable will pause. We could be watching a movie and it will just pause. Imagine watching the super bowl and it does this. Second the Internet is slow. We had the the 1 gig. Omg!!! Forget watching Netflix or stream anything!!! It kept cutting off! And I constantly had to call my alarm company because my security cameras were always offline due to poor Internet service. Even they said I should have stayed with cox. So I called century link. And again prepare to be on hold for an hour to schedule someone to come out to fix it. Then when they do arrive they ask you what are they there for. I’m like don’t you have a work order???
After all is said and done, I decided to cancel. I waited another hour on hold to do this. When I called to sign up I specifically asked through sales person, am I under any contract and he said no. He said I am able to cancel if I am unsatisfied with the service with no charge. That was an lie. I get a bill of 400 in cancellation fees!!! I feel that they are unethical and I wouldn’t want any of my friends to endure the crap I went through with century link.
They say that they are cheaper then cox. That’s just lies. The reason why cox seems to be more expensive is because they tell you up front about the pricing. Century link will give you a cheaper price over the phone but surprise surprise when you get your bill! All in all, I went back to cox. And I can watch football without interruptions!!! And my security cameras are online without any disconnections because of slow Internet service!!! I’m sooo much happier with cox.

Worst internet connections. Terrible customer service. I will be switching to Cox. Do not use them. Rude, incompetent employees. Put me back and forth on hold for three hours. Worst phone system. Terrible

My son has a lifeline and it never works. Once again they didn’t show up to repair it. It’s 8 pm and no one showed up as promised. The field supervisor knows and should be fired. What’s the sense of having a lifeline if it doesn’t work. If something happens to him it will be one heck of a big lawsuit. Finally I called the management company First Residential and they are meeting with Century Link to find out which wires are bad and get an estimate on fixing them.