Showed up 30 min early with my paperwork all filled out(per their request). Sat down at 1:35pm in waiting room. At 2, they took me back and offered me hot tea or coffee — nice touch! At 2:10, the nurse came in and took vitals. 5 – 10 min later, she stopped by and said there was only 1 patient ahead of me. Great! I’d heard stories of long waits, but I must have come on a good day! In the next 30 minutes, I see the doctor walk by about 5 times. 2:45pm — some lady comes in and asks if I want to learn about«Personalized Healthcare» while I wait… I looked at her funny and she said — «It’s like a concierge service for your health.» Okay, I do love concierges… She takes me to a back room and tells me that his patients have been seeing him for years and often wait from 1 – 4 hours at each appointment. He has 3000 patients and if I’d like to continue seeing him, I’l need to purchase this Personalized Healthcare service — at $ 1500/yr. This membership guarantees me zero wait times in the future, 24⁄7 access to the doctor, and the grand finale… his cell phone number… and apparently«he’s a big texter.» …What? Oh — and he’s moving 10 miles away to an inconvenient location for me. I repeat… What?! It’s now 3:15 and I’m still waiting. He’s walked by at least 10 times and no word from any nurse. Later that day… The doctor was actually really nice, took the time to listen, etc… but I’ve had a lot of great doctors that didn’t keep me waiting that long or ask me to pay a $ 1500 fee to continue being a patient. Look — I get it. If you’d been seeing him for years and really liked the guy, AND they promised no more wait times — it could make sense. However, for a first time patient who just wanted to pop in for a quick minute? I’ll pass. 1 star because he’s a nice guy. 1 star for buttering me up with Chai tea.
Gianna A.
Place rating: 4 Boynton Beach, FL
So growing up in NYC spoiled me for medical care. I had access to some of the best doctors and teaching hospitals in the world. The first couple of years living in Vegas, I’d fly back East to go to doctors, but that got old really fast. Off I went on a medical professional exploration, seeking out doctors whose education and residencies impressed me, and the pickings were slim here in ‘Olé Vegas’, but I found a gem… Dr. Kaplan at the Comprehensive Primary Care offices on Maryland Parkway. The staff is professional, courteous and actually remember you from previous visits. I’ve never had to wait too long. Dr. Kaplan is an excellent physician, who is not quick to medicate, which I can certainly appreciate. He also is open to alternative medicines and treatments which I have found to be rare in M.D.s. I can happily recommend this medical care facility to one and all. And now when I go to NYC it’s for fun!