CVS Pharmacy

Whoever this new assistant manager or whatever she is really needs to go. I had a few items from the dollar bins section and a couple didn’t have a tag. The young cashier who was obviously kinda new working there said she had to go find the price on those two items. I told her to look in the dollar bins section where I got them. She took almost 10 minutes as a line is building behind me. She comes back and says she can’t find it. She asks the assistant mgr for help. Then she goes looking for it. Once again I tell her it’s in the dollar bins section. Another almost 10 minutes now and she returns and says she can’t find it either. Yeah, I could have walked to the aisle and showed them since they are both useless employees but by this time everyone behind me is pretty annoyed waiting in line. Then she tells me she can sell them to me for $ 2 each. I’m like… what? They are $ 1 items and you want to sell to me double the price cause you can’t find them in your own store? Lol. She says one of the little mini notepads were «hardback» and there’s no way it’s $ 1. Omg. Are you serious? It’s a tiny post it size pad for kids and she’s calling it a hardback book. Omg. I have harsher words to call her but will refrain since I’m not allowed to on here. Where is the nice general mgr of this store and why would he hire such people?

Everytime I visit this location I’m reminded why it is that I am willing to drive another few blocks west to the location on Durango. All the employees, except maybe 2, act like they hate life/​their job and its portrayed in their service. My last visit when I went to check out the cashier just stared at me while I put my items on the counter. He didn’t say one word to me during the whole transaction. Then when I was leaving I said TO HIM, «thanks have a good day». His response a blank stare and NOTHING back. After so many encounters of this magnitude… I felt it was time for a review. Customer service is essential in ever part of life, if not customer service simply being able to have polite human interaction.

Terrible customer service at the pharmacy. I went there 30 minutes before closing and completely understood that if I wanted my prescriptions the same night that I’d have to go to a 24hr location however when the teller said that it’d be quicker if I drove across town to see if they had what I needed as opposed to her calling… I was in shock. I definitely would not recommend this pharmacy location

My mother had major knee replacement surgery and we went to CVS to fill the RX. The pharmacist Vicki refused to fill it because she felt the doctor should have prescribed another medication. WTF! My mom is in absolute pain and was crying for three days because everyone is ‘out’ of the Rx. When the hell did a respected doctors judgement become a question by a pharmacist. NEVER EVER WILL I GO TO A CVS AGAIN. Now I have to drive around to find a pharmacy at 6pm that has it and a pharmacist to fill it. What a pain in the ass. Thank you Vicki I’ll think of you while she cries in pain and remember you must have some damn magical degree that tops the top knee surgeon in vegas.

This pharmacy loses prescriptions. You can drop your prescription off here and if you have multiple prescriptions and are not really ready for some at the time they will lose your prescription and tell you that you have no refills remaining.
They are very irresponsible when it comes to handling prescriptions which is pretty scary. I never have this issue at Walgreens.

Bathrooms. Ew. Worse than a Barstow gas station. Why? Store was slow, staff certainly had time. Gross.

Had to print photos today. And the service I received was great. The employees were patient with me and very helpful. Thank you!

I frequent this location 2 or 3 times a month.
Drive thru pick up for the pharmacy is speedy and friendly. Inside pharmacy is also efficient and quick.
The inside of the store is a bit dark and dingy. But the shelves are always stocked and the seasonal items rotate in a timely way. Each visit I’m greeted by a friendly «hello» or asked if I need help finding anything. Lines run a little slow for most of my transactions.
I’ll continue to come here because of the location and the fact that my prescriptions are here.

Great, great service at this location. They greeted us when we walked in the door, and every person in the pharmacy, it seemed, took a personal interest in making sure we got the help we needed.
We called around for a less-​common medication and everybody else was out of stock, yet this CVS had it and even helped me determine what it was actually called after the Walmart pharmacy just north of this location (on Arroyo Crossing) misspelled it, and the one on Fort Apache didn’t catch the error when I asked them about it.
The place was very clean and well-​stocked; they had an excellent selection, as well, of all the things you’d expect at a pharmacy/​convenience store of its ilk. All in all, we’re just going to get our prescriptions filled here from now on.

Why such a low score? This location is nice… It has everything you need and lots of sale items and whatnot. Also, when I was in line (I was the 3^rd of 6 who appeared almost all at once), the cashier called for backup assurance. Good looking out.

Meh. Not outstanding, not horrible, just meh.

You can pretty much rest assured that the prescription you dropped off or that your physician called in will not be ready when you arrive for pick up – and they might not even know anything about it. Sadly, it’s the worst CVS that I know and also the closest to my home.

I have been filling my prescriptions at this location since last September. Really only because I moved to this side of town. the pharmacy is so busy that even with all the staff they have the pharmacy staff and pharmacists can’t keep up and provide the customer service I think they would like to. The wait is always horrible. If you fill your prescription online or call it in, it is never done by the pick up time you request. I’m sure if they build another CVS close to this location it would help lighten this stores load.

If I could give this pharmacy zero stars, I would.
I have to use CVS as my insurance requires it if we dont want to pay extra and this one is convenient. In the past few months, the service has declined so badly that I would rather pay extra to go to Walgreens or Target.
The staff here are so rude and condescending. They get irritated when they have to answer questions. Once, I was late picking up a prescription and they had put it back on the shelf. When I asked to have it refilled the girl at the counter said «are you actually going to come back for it this time»?
Another time I was at the drive through picking up a prescription I had dropped off the day before. It was a pain pill for a knee injury and I needed it badly. After waiting for a few minutes the man can to the window and said «you can’t just sit here and wait.
You have to come inside» There was no one behind me and walking was very difficult as my knee was hurting. He said «well you can leave until we figure it out or come in but you can’t just hang out in my drive through». YOUR drive through? I wasn’t aware you owned CVS.
Recently I called to ask if they had the compression socks my dr ordered me to wear post surgery. They said no but they would order them for me. I asked her to check if they were available for orde since getting out on crutches isn’t easy and she said they were, she just needed the script. When I got there, no one responded to the drive through call button, so I hobbled inside only to be told they couldn’t help me and then weren’t able to order them.
On top of that, prescriptions promised in an hour are rarely filled on time, I’ve been given the wrong pills on more than one occasion and when my birth control was recalled it took them 3 weeks to call me… Afte to had taken the entire pack.
I investigated and come to find out they «got busy and fell behind on phone calls».
Glad I didn’t get pregnant…
I do not recommend this CVS to anyone. I am reluctant to try any other since the management doesn’t respond to my complaints and I’m done giving money to a company that just doesn’t care…

DO NOT EVER GO HERE! Man, I forgot to check Unilocal before I went here to get a prescription filled. I went at 6:15pm on a Friday and they said it would take 2 hours! I come back to pick it up at 8:30pm, wait in line for another 15 minutes AND IT’S STILL NOT FILLED! Absolutely unacceptable. I then go down the street at Walgreens and they fill it in 13 MINUTES! Whoever runs the pharmacy needs to be fired immediately. That teaches me to always check Unilocal before going anywhere.

I usually only stop here if there’s a good sale on something or if I’m looking for something specific I haven’t been able to find elsewhere. I’ve never used their pharmacy. Redbox and water fill station out front. Staff I’ve dealt with have been pleasant. I don’t care for their photo kiosk. I’ve gotten messed up pics here once. I’ve used them for passport photos which was alright.

Since forced from Walgreens. This was the name brand that I thought would be on par, but boy was I mistaken! Not only are the slow as snails on a cold day, but Customer Service is so poor you would think they OWE you a favor! If you can find another pharmacy do it and quick before your Meds run out!!! How can a place jack up a repeating script three months in a row? Not to mention can fill a script on time as per your web or phone order!!! :-(

Pharmacy techs are too lazy to verify that they actually ran my prescription by my insurance company. First of all I was waiting on the drive thru window forever. Secondly, when I asked the guy at the window if he ran it against my insurance he said yes and they covered a portion of it. When I called my insurance company, they mentioned that nothing was submitted to them. I called them back and they said the insurance I had on file was expired. Boy that pissed me off. I am sick as hell and don’t need this bullshit! I’m pissed! The one star is for the bad service in the pharmacy.

Always busy, because this place sits at a major intersection next to several 400+ multi-​family housing complexes. The people working here have been polite to me, as much as they can with the line of people 5 and 6 deep and both registers going. Prices are pretty expensive. To infer this business is a convenience store that sells first-​aid stuff and vitamins with a dubious bankers-​hours pharmacy staff would not be too far off the mark. I think this crew might be better motivated, but not much. It’s kind of hard to plug holes into a sinking ship after a while. I rather enjoy shopping here, if nothing else to observe the dynamic of an under-​staffed, over-​taxed retail location trying to maintain a profitable business in the midst of price and service competition.
It is quite entertaining, provided you have a sense of humor about the whole thing. Scandalous. Just scandalous.

I was waiting for 10 minutes in the drive-​thru, the girl finally comes over and checks on my script. She tells me that it’s not done and I tell her that my doc called it in before noon (it was currently 6pm when I was there). She says, «We just got it in. Do you want to wait a couple of minutes and drive back around or wait inside?». Mind you that I am horribly sick that is why I chose the drive-​thru. However, I went inside and waited in a ten people deep line. She calls me up and I grab my crap and leave. As I was driving away, I saw the promised time on my prescription 12:46pm!!! She lied to my face because she skimmed through the pile and didn’t find it???
Every single time I go there I wait more than ten minutes! There’s at least five people working in the back!