Dairy Queen

The service was horrible… cashier overcharged for ice cream in a cup instead of a cone (I was charged for a sundae). That was corrected but the order was wrong and the manager huffed when I said the order was wrong… ugh! Needless to say I will NOT be returning here!

Slowest services ever!!! There were no one in line and it took them 15 min to make a chocolate dipped cone and an oreo blizzard. I would give them no star if i could.

No matter what time you go in, it is always slow. 4 people in the drive thru and you spend 15 minutes waiting for your order. Go inside and it takes 20 minutes to be acknowledged. Tonight we ordered a sundae and a blizzard in the drive thru. The kid (quiet voice, corn rows) repeated both items and only handed us one, look at the receipt, he only charged for the sundae. Sat there for a few more minutes to get the blizzard, he refused to come near the window until we pulled forward.

Only reason this place gets 2 Stars is because the Blizzard is not deserving of a 0.
Short recap: Ordered a ½ lb Flamethrower, drink, fries and an Oreo cookie blizzard with fudge in the middle.
The burger was nasty, and I don’t mean that lightly. For all my old school peeps it was a hamburger a-​la-​Mondo-​Burger from Good Burger type deal. The burger was a big, had over cooked and dry patties, wilted lettuce, old tomatoes. Completely unappealing and unsavory. 0 Stars.
The fries did not fare much better. Old & stale, flimsy not crispy, after a few threw them away fries. Sad showing. 0 Stars.
The only bright spot of the whole meal? The Blizzard. Always satisfying, cool, sweet but not ridiculously sweet like say an Oreo cookie shake from Burger King which tastes like you’re sucking diabetes through a straw. The blizzard hit the spot in this «cool» 95 degree weather here in Vegas. It had a great mix of Oreo cookies, fudge was really good tasting. The Blizzard is a winner. 5 Stars.
About the service. I’ve never come across an unhappy worker here, and although the food could be better prepared I believe it’s more of people working with products that they’re given to work with than them actually having a good product to put out to the public. That’s just my opinion hence 3 Stars.
Add that up divide by 4 and you get 2 Stars.

Ordered a cheesecake blizzard with chocolate syrup in the middle and guess what they still were able to flip it upside down lol. Good service just the drive thru seemed slow.

If I could give 0 stars I would this place is horrible. Every time I come something goes wrong. First they never have the personal cupcakes available. What a joke what kid doesn’t enjoy a personal ice cream cake every now and again. They have given me a burger with no burger patty!!! By far the worst Dairy Queen I’ve ever been to.

It’s Dairy Queen. And this restaurant is what you would expect. Ice cream and fried foods goodness. I joined the Blizzard Fan Club, so I go every other month when I have a BOGO medium blizzard.
DQ updates their menu frequently, so it is always fun to see what the new flavor of blizzard will be. My favorite is still chocolate chip cookie dough and brownie bites, though the Jurassic World promotional flavor with added peanut butter cookie dough to the mix was pretty good.
The service is pretty standard. Nothing great, nothing bad. I still don’t get why they turn your blizzard upside down before serving it to you everytime, so I just giggle at them. Does it ever fall out? According to a sign, if they don’t do this, they will give you a free blizzard.
They also serve normal ice cream, ice cream cakes, and sandwiches and fries… but really… who goes to Dairy Queen for that. :)

Will never return. Went for Mother’s Day dessert and it was obvious employees did not want to be there. Started out in long line at drive-​thru that never moved. Went inside and cashier was rude and SLOW. My Turtle Blizzard was runny and missing ingredients. When I took it back was told «that’s the way you get it» Not a pleasant experience at all

We go here at least once a month to take the kids to ice cream. Thisctime was terrible. The blizzards were so watery theyvwere like soup. They remade them and they were still terrible. What happened to the upside down test? Shouldn’t these have been free?

Ordered two small cones. I have waited 20 mins now. No one here can multi task. There is not good follow thru with the orders. I’m now late to my next appointment. This crew needs to get it together. Wow.

Never again will I come back here for my lunch break. I have 30 minutes and waited for my food for 20 minutes !!!

I love DQ blizzards which is why this gets four stars and not three! I also love their BOGO coupons from being part of the Blizzard Fan Club which is why I go often.
The service is always just ok. Sometimes it can take a while to be served your order but you can always opt for the drive thru because I think their orders are put before those that order inside.

Alicia has got to be the most incompetent «manager» ever. Went through the drive thru. Ordered a number 1 and 4 LARGE with NO TOMATOES on both. What do I get? 2 cold burgers. 2 regular fries, and tomato on both burgers. I find that out when I’m already home.
I call and ask for the manager. I’m so lucky I got the gem that is «Alecia «when I tell her my fries are regular and I ordered large, she says you’re wrong I put them in the bag myself. Well then» Alecia «you’re blind. The burgers have tomatoes, «oops, our bad»
She says what do you want to do, come back for a refund? No, I want you to take my name so the next time I have a lack of judgement and come here my food is free. She takes my name. I ask if this is a franchise, to which she replies «I don’t know, I just work here» dafuq?! Well thanks to Unilocal I found the number for the owner and lodged a complaint. I’ll be hesitant to return.

Went threw the drive thru at this location and had the worst experience ever, I sat at the window for at least 15min. after I place my order then they closed the window in my face «VERY RUDE» so I pulled off and called the manger and he was rude also telling me a story about the car behind me had a $ 30 order and he short staff and I don’t know anything about being short staff. Excuse me !!! U talking to a manger now and I know how to treat my customers when I’m short staff. Customers come first, u apologize for there wait and also let them know that u know there waiting and there order will be up shortly. Now I had to call corporation after this so called manger rudely hung up on me. Corporation was nice when I talk to them but I want stop there next will be the better business bureau. This store will learn one way or another how to treat customers the right way when I get done.

We knew what to order.
Someone was in front of us, ordered seemed like the world of everything on the menu. They got a small bag. 10 mins later, waiting.
Our turn, paid for buy 1 get one free sundae, SMALL size.
6 mins later, we got our sundaes, wow.
I guess that’s drive thru for you at this location.
Other places are so much.
Sundaes, eh. Brownie cookie dough
And ores cheesecake, delicious

I think I am finally done with Dairy Queen! I couldn’t wait to have a waffle dipped ice cream cone. Dairy Queen has totally ruined the experience for me.
Let me ask my Unilocal family what they think:
1. When you order soft served ice-​cream in a waffle dipped cone, do you expect to hold it so you can lick the tasty ice-​cream while gently nibbling away at the cone? (or something like that :)
Or…
2. When you order your soft served ice-​cream in a waffle dipped cone, do you expect to have it handed to you in a cone shaped cup with a long spoon?
I know strange question right? Well, apparently the latter is the way they serve their waffle ice-​cream cones at this Dairy Queen location. I literally took my cone out of it’s protective casing and handed it back to the staff member.
I figured out why they have the casing though. The ice cream melts before you get out the door and the waffle cone doesn’t hold the melted milk from dripping out of the bottom. In fact the entire cone disintegrates before you can get half way done with the cone.
Check out my friend’s cone and casing — he ordered the same thing I did (pictured).
When I buy an ice-​cream cone, I expect to hold the cone free of a protective casing. Additionally, when I buy ice-​cream, I don’t expect to get milk.

I remember being a kid and getting to go to dairy queen on rare occasions. It was always magical to go there! The fond memories of dilly bars and blizzards danced in my head as i walked through the door.
I gotta say, it took10 min in line to see staff ring up three orders… not sure why. I saw three employees trying to figure out how to ring up a gift card. I saw graffiti on outside being scrubbed by the same kid who served us our food. They had five employees I could see but only one kid actually working.
We ordered three things– blizzard, sundae, cheeseburger: after 15 min we got cheeseburger and blizzard. The same kid said «what else did you order?» even though our receipt was right on table with the number they never called. They finally brought out hot fudge sundae but it was cold by then.
We still love dairy queen’s food but…
ATTN owner: please train these poor kids working here how to run a tight ship — they looked lost! Oh yeah, & have someone else clean the graffiti– not the same guy serving my food!

Super irritated with the lady working the counter. Maybe she didn’t hear me when I said hello since her glaring stare pretty much started the 2 min interaction extremely uncomfortable. Or maybe it was the question I had about the blizzard that confused her to state at me yet again in complete dismay but oh my do I never want to see this lady again. Either she was incredibly out of it or she was just THAT rude… whatever the case never want to see her again.
Darn too cuz we love the blizzards.

I Love the Blizzards!!! Best thing ever!!! They always have a line here because it’s the closest one on this town. But definetly worth the wait especially on a hot day like always.

Lord oooooh lord… please help the young gentlemen that works here. I don’t know if he was not paying attention or is just not using common sense but it did not make me want to come back.
Having a bad day at work… Parent yelling at me over billing… Biteds happening let and right… I was on a dessert kick and needed it stat. Driving over to the local DQ I was getting a banana split for me and a blizzard for my friend.
«Can I have a banana split? Only chocolate syrup on top please, not all three pictured» Response: «Uhhh, so chocolate syrup?» I said yes whatever that delicious chocolate stuff is on top” Response again, «Uhhh, so hot fudge?» This is where i got annoyed «I want whatever comes on the banana split chocolate wise just NOT the red syrup or yellow one in the picture.
„What else can I get for you?“ He said. I was getting a knot in my stomach and it wasnt because of my appetite. I knew I was about to have another issue again. „Can I get a cookie dough blizzard please“ Response: „Okay“ Wow, that was simple. Dun Dun dun.
As he hands me my desserts he says, „Here’s your cookies and cream blizzard“ Oh lordy… „No I wanted Cookie dough“. response again, „Oh I don’t think we have it“ I knew theyhad it because I’ve ordered it many times before and this man was not going to get between me and my two desserts. „Can you go check“ When he finally came back he stated» Oh sorry we do have it, I thought you wanted cookies and cream“
By the time I got the blizzard I was afraid he might have done something to it so I decided to skip it and just eat the banana split then gave the blizzard to a coworker. Hehe