Dairy Queen

Horrible customer service ordered a pre made cake called ahead went to pick up cake no where to be found and they were out of all cakes. Just talked to the guy 30 mins prior on the phone and then when got there they had changed shifts. Was a birthday cake… Drove all the way from Henderson to stratosphere area to get this cake.

I hate to do this to my beloved DQ, but this location is TRASH!
After ordering & tipping generously, we were handed two «Chocolate Lovers» Blizzards WITHOUT CHOCOLATE ICE CREAM.
Sure, this may be a petty thing to complain about, but after bringing up that my favorite Blizzard (that I order EVERY TIME) normally comes with chocolate ice cream, the sad, old a**hole behind the counter (I’d put his name here, but he wasn’t wearing a name tag… or gloves… Basically, he just looked like a grumpy, 40+ year old white guy) very rudely decided to finally explain that this location NEVER has chocolate ice cream… only vanilla soft serve… which I find VERY hard to believe. Why would you have a «Chocolate Lovers» menu but NO chocolate ice cream?! F*****g bizarre.
Not to mention, he had NO idea what goes in each Blizzard. I watched him go back & forth from the menu to read what to put into the mixer. One of those ingredients being f*****g stale brownies.
To sum things up: F*** this place, and f*** that middle-​aged s**t-bag.

I hate rating chains, but this gem deserves a mention. I have been to this location twice in the past week during lunch. There’s usually just one lady working, who is super sweet and friendly. When I got there today, there was no one else in the restaurant, however she was on the phone. I waited about a minute, and she took my order. I ordered three snack wraps and fudge stuffed cookie. It took about 15 minutes for me to receive my food. I think I’ve received faster service at Applebee’s. It’s definitely not what you’d expect at a fast food restaurant. I will mention that two parties came in after me, which probably made her nervous. The wraps were fine, but the fudge stuffed cookie looked nothing like the photo. The cookie is supposed to be whole, but for some reason she cut it in half. It was also overcooked.
They definitely need to work on properly staffing this location, and then I’m sure it’d be up to DQ standards. Until then, I’ll pass.

I have never had Dairy Queen cake before, so I was extremely happy to order my husband a birthday cake from there.
Problem After Problems
1. Online it mentioned you can pay in the store
2. The young lady that called me could not comprehend simple directions, so I paid over the phone no big deal.
3. I placed directions for my cake online and I spoke with her over the phone to explain how I want the cake done. This was 2 days ago…
4. I picked up the cake 8÷14÷15 and the two guys couldn’t find my cake. I waited for 15 minutes in the front and the guy finally asked me what was on the cake. I told him it had a Dallas Cowboys Star on it. My cake did not have a star, and it did not include what I wanted on the cake. It was very embarrassing that I had to show him that cake.
5. My husband cut the cake and it fell apart REALLY… It was a disaster… It had cookie crumbs as a cake… I could have ordered from Smiths and it would have been better. Next time I’m going to have Fat Boys ice cream.
I will never visit this location again & I will not recommend it to my family or coworkers.

The smoothies are good but the staff is kind of rude.

DO NOT VISIT THIS LOCATION!!! If I could give zero stars I would. 5 people working & what a cluster. Overcharged by $ 10 for 6 blizzards, had to repeat the order to the workers approximately 8 times throughout the course of the time they were making them. Owner was on site and did nothing to correct all the errors. After 25+ minutes we finally left and STILL did not have the blizzards we ordered. The Blizzards we did leave with were completely melted due to all the drama. In the meantime of all this, the man who placed his order behind ours was told «we just ran out of turkey for your turkey BLT — can we put chicken instead?» To which the man just shook his head & laughed. Several parties walked in & saw the mess we were enduring & promptly left.
Look I can forgive a few errors but this was beyond forgiving, especially with the owner on site, who did not even apologize or even attempt to make things right. Not OK!!!

another pretty good dq, the patrons were the ones who got me irritated the most standing over my shoulder while I wait in line, ha oh well, ice cream is good I picked up a box of em, service was cool too

If I could give this 0 stars I would. They currently have a «c» rating with Heath department and do not display their certificate like they are supposed too. Rude owners and no one seems happy to be there. I do not recommend.

They lag it here. Been in line for 15 min now. Line has gone out the door. They haven’t attended anyone yet.

I can’t believe how rude the employees are at this location. We came in last night 4÷1÷15 and not only was it very akward as we walked in because of the no hello or welcome. I ordered a snickers blizzard with cheese cake. I guess the young cashier threw in the side of rudeness for free. This dairy queen will be closed down in 5 years just like the shopping center that it is in. I’m born and raised here in las vegas and I’ve seen many dairy queens close. This one will be next if it doesn’t change it ways.

They don’t have chocolate ice cream! How do you not have chocolate ice cream you are Dairy Queen?!

I ordered a chicken fingers meal and requested NO SALT on the fries. I always was not given the opportunity to be charged for a dipping sauce, they just charged me .35 cent on top of the meal. Well, I get all the way home, and guess what SALTED fries, I called the store and TD (supoose to be mngr) refused to provide a credit, and kept saying no salt on fries, he didn’t cook them and did not watch the empl. cook them, THEY ARE SO CHEAP AND NO CUSTOMER SERVICE, I will never visit this place again.

Food is great but quite over priced. Staff isn’t as friendly but not too bad either. I’m saying 3 stars.

I came in to take advantage of my Bogo blizzard coupon. When I entered, there was no one in the front, so I peeked around saw someone just sitting down in the back. I said «Excuse me» and she came to the front and told me to wait a second because she doesn’t speak English. WTF? I came to get a snack before work, and this simple trip ended up taking way too much time. I’m pretty sure this is a franchised DQ, and I won’t be coming back to this one. Having one employee and a supervisor that cannot communicate with customers is ridiculous. They will not get any more of my money.

Surprising as it may be, you can find nice, clean, up-​beat places on the East side. This DQ happens to be one of those places. Although it is small, it makes up for that in good customer service and a very clean, tidy store.
My husband and I stopped here after lunch one afternoon to share a blizzard. DQ is DQ pretty much and blizzards never really change. As long as you can turn your cup upside down and it doesn’t fall out, you’re pretty much guaranteed a good ice cream treat.
Overall I’d return here when a craving for a blizzard or a dilly bar hit me.

Okay, so my friend Lucy’s friend and my new XBOXLIVE friend Davida got me back into DQ…
I remember having DQ like once a long time ago at Del Amo Mall in Torrance and I could’ve sworn that it was expensive, but when me and my girlfriend tried this particular one in Las Vegas, I was surprised at how pretty affordable it is! First off, I love how this DQ was right next to an Albertson’s and an L&L Hawaiian BBQ!!!
Me and my lady ended up getting some 12oz blizzards for only $ 3.69. Now…12oz looks and sounds small, but I tell you… these Blizzards are extremely thick, delicious and can fill you up! PAUSE! (Boondocks «no homo» reference).
I also love how DQ has teamed up with Orange Julius and you can even order some pretty decent chilli dogs and other foods aside from ice cream cakes, shakes, etc.
I ended up getting the OREO cookie Blizzard
and my lady got like a OREO cheesecake blizzard:
and WOW… sooooo damn great for this hot hot Las Vegas weather! The place is very clean and the guy that was working there was nice as hell… he gave me and my lady some great suggestions, plus he gave us some history on how famous DQ has been for so many years and they even have been endorsed and plugged by Donald Trump on his show «The Apprentice».
Honestly, I love how it’s cheaper and as great as Cold Stone… it is also wayyyy better and cheaper than Baskin Robbins! The DQ Blizzards are so damn thick, that you can even flip your cup of blizzard upside down and it won’t slide out!!!
This is a definite stop to literally «chill out» at whenever you are in Vegas!

Dairy Queen has really expanded from just Dairy products, haven’t they? I mean now, they have all kinds of things to eat, drink, slurp!
I remember when about 50% of the menu was some sort of swirly soft cone dairy thingee.
They still have those, and they are really pushing their Blizzard product, all manner of «junk in the gunk» ice cream/​shake thing. Ice cream and choclate syrup wasn’t enough, so lets throw in some chocolate chips, candy pieces, sprinkles, peanut butter, whatever!
Me, I am boring, Just give me a plain Vanilla, Chocolate, or if they have it, Coffee flavored soft cone, thank you!