Desert Springs Pools & Spas

Desert springs pools and spa did a great job on my pool. They are very professional and on top of everything. I would recommend them to anyone considering a pool. They did an awesome job

Set up is complete…

I absolutely love my new swimming pool by these guys. You can tell why these guys are the best builders in town. They were always available every time I needed or wanted to talk to the designers. I even changed my mind multiple times when it came to the design, and they were always so accommodating. I couldn’t be happier with what Desert Springs built me and we will be having pool parties for years to come.

We had our pool built by Desert Springs 8 years ago and no problems. The few times we have needed a repair service, their service department took care of us. Service was quick and professional. I have to say, I was especially impressed by the customer service that was given by the service. manager Mike. He followed up and made sure we are happy. This is the second pool they have done for us and we are customers for life.

Desert Springs Pools & Spas did a great job in building my pool. The knowledge these guys have, was unbelievable, and you could tell they knew what they were talking about when it came to swimming pools. I couldn’t be happier to be working with these guys, and would recommend them to anyone out there looking for a pool. Thanks Desert Springs Pools & Spas

This company is a joke! I have been so patient with them. If you didn’t sign a contract with them run to a different place. They will start and not finish the project. Every week they say you are on the scedual and then no phone call nothing! You have to keep calling them to get a response. A total lack of management the hand doesn’t know what the foot is doing. I have tried everything to get them to take action and all I get it next week we will be there. Landscape isn’t done spa is still in limbo. Just save yourself the time and headache and read reviews find someone else to do the job. They are nice people just not worth working with on a spa pool or landscape job.

I will update and add to this as our pool construction proceeds.
So far, it’s 5 stars
Al M. designed our pool, landscaping and grill island layout. He did a great job of using all of our limited backyard. He worked with us on the price and was patient with all of our questions. We signed the contract and paid the initial deposit yesterday. The kids are very excited!
6÷11÷15
5 stars so far, still
Al submitted our papers to the HOA. They already marked the gas and electrical lines. The super called us today and we are meeting tomorrow to mark the outline in backyard of pool and related. All is great so far and they have done as promised.
6÷28÷15
3 stars, given recent events, resulting in a current overall of 4 stars.
We had 2 problems. Let me start by saying Al was always communicating with us and the owner was also involved. 1. Our design included the pool pumps to be put behind our outside AC units. It is a great design by Al but he did not know that it required disconnecting, removing, temp storing and then reinstalling our outside AC units for 2 weeks while they install the pumps for the pool. That resulted in an increase of $ 1,000 in the budget for this additional work. It also meant NO AC for two weeks. This means we are also spending another $ 900 to have portable AC units in the house during this time. My understanding is that this is the first time that they have encountered the issue. I am not happy about this but if it keeps the original design intact and the whole family happy, then so be it.
2. We share a common wall — a step wall /​w iron fencing — with the park, that children can climb over (but isn’t that true with all walls/​fencing). As a result, Al told us we would need to install one of those removable 5ft high child protective fencing around the pool, which we planned and budgeted. After the HOA approved our plans, the building dept rejected our design and said we must either rebuild the common wall to add 2 more feet to its height (costing $$$$$$) or put a permanent 5 ft wall dividing our backyard in half. Needless to say, I was not happy about this surprise. I am told they have not before dealt with this surprise. But, they came up with a workable solution. The solution was approved by the HOA this past Tuesday and an increase of $ 1,200. Not happy about this increase in the budget but I want the family happy. Now, we are just waiting for Al and his crew to get the permits and start the actual construction.
So an increase to me of $ 3,100, from the surprises.
7÷17÷2015
A lot of progress has been made. Marco, the super, has been very responsive. The workers that dug up the hole, put in the plumbing and the steel framing for the pool were on time and diligent in their work. As a result, a lot of progress has been made.
8÷25÷2015
Construction has slowed but everything on the surface looks good. I wish things were moving a little faster, but that’s construction for you. Pool concrete shell, plumbing and electrical is all done. Tiling/​pebble install is next. Landscape, deck and rest are hopefully soon starting. There is no doubt that Al (sales), the owner and the superintendents care about customer service and that is something my wife and I appreciate.
12÷1÷2015
Overall and afterall is said and done, I am very happy and give them 5 stars. Would I hire them again if I had to do it again? Yes. Any one can make a sales pitch at the point of sale. But, will they be there as they promised when something does not go according to plan? That is the real question. Desert Springs did as they promised. The last thing I want to deal with after a long days work is to hear someone did not do as they promised. That was not the case with them. When we had questions or concerns, they took care of it. My family is very happy with the the pool, spa, putting green, backyard, built in grill and all. If you are considering a pool, you should hire Desert Springs. Don’t be afraid to ask them questions and continue to ask questions.
They were very patient with us and responded to us. Don’t be afraid to meet and speak with all in charge of your project, before you sign. We did that and I am glad we did. We had a good repor with them.
Another suggestion, if you think you should upgrade or add another option, do it (if it is with in your budget). Because when you are in your backyard and see how happy your family is, you will be glad you did it. To my surprise, I love the built in grill. I am not a griller but I am now, even in this cold weather. That dam little outside fridge was pricey too, but I’m glad we got it. And, the LED lights in the pool was worth it. I should have spent the extra money and put in 2 instead of 1 LED lights for the pool. Had I known what I know now, I would have gotten more down or more additions. Was it cheap, no. But, you do get what you pay for. And, they were there when the project was done and when we had questions.

This company is the worst company I have ever used. The sales person was the only person I came in contact with that made any attempt to fix anything.
There is no communication with the super that is charge of all the subs. I think I actually saw him two times. During excavation and before pouring my deck.
They broke all my lines to the drip system (which they write in the contract) is my responsibility to fix but they also broke my main water supply. So now the equipment that they installed doesn’t even work. The automatic water filler doesn’t even work! Really I paid 32,000 for a small pool that isn’t even completed! They put a hole in my house which no one has even gotten back to me.
My neighbor had a pool built on the same day we started ours and theirs was completed 6 weeks before ours. Plus they paid 8500.00 less then we did!
And all their equipment works… I know they build a lot of pools around town, but if you are thinking about using them, try to find a better pool company… even build your own pool BYOP seems like a better company.
I am in the customer service business and I understand we all have bad moments… but to charge me 32 000.00 and not have what I paid for work is crap and the lack of communication is unacceptable!
If you use this company for some idiotic reason… don’t pay them that last installment until you are happy with all the work. You will never hear from them again! Run

Horrible service. they tried to pull a couple of fast ones. Al is the worst employee I’ve meet in a long time. NEVER gets back to you via text, email, or phone call. the owner and sales mgr was just as bad. NEVER USE THEM OR AL. its a joke of a company that is on the way down.

Desert Springs did a fine job putting in a pool, pool heater and landscaping for me. Price was on par with other contractors and they always were there to call if I had questions. The pool has been in 4 years already and they did do quality work. The whole process took about 2 months to complete.

At least most of you got your salesperson to call you back and set up an appointment to design your pool. I DIDN’T! I was at first impressed how fast I was able to set up an appointment. We were assigned to the salesperson Al. He was scheduled to come on one day but the day of had to reschedule because he said something about the weather and living in Pahrump. So I understand things come up and I don’t like to drive in crazy weather either. He showed up on his scheduled time the next day, gave us a book and said look at this. He did his measurements in the backyard and said he would be in touch with us in 4 days. Its been a week and we didn’t hear from him. I texted him and no return text. I live near the Valley View office and decided to stop in the showroom. There was a lady at the front desk — no personality at all– she has a ‘duh’ or ‘scared’ look on her face. I explained the situation and she went to Al in his cubicle who then saw me and said ‘oh yah, I got your message, I’ve been in meetings all day and I’m busy writing up a contract’. I was not expecting him to stop what he was doing to work with us but to at least set up an appointment. I heard they had a reputation of being aggressive but he certainly wasn’t aggressive enough to want my business as its been a week and a day. We have yet to receive a phone call and we are now going with another pool company because they gave us the attention that we needed and also getting our dream pool. I’m so glad I decided to look at other places, and didn’t sign a contract with Desert Springs, because its already not off to a good start and they obviously don’t need my money.

I recently had my pool installed by Mike, I have never been more satisfied with how beautiful my backyard is. I would highly recommend them to all my friends and family. Wonderful customer service!

My wife and I currently going through the pool building process with Desert Springs Pools & Spas and up to this point everything has been great! I agree with Kevin F. that when you are building something as major as a pool there may be some issues but we have yet to experience that.
In choosing a company to design and construct our pool we wanted someone that was honest, trustworthy and we just felt comfortable with, not so pushy on the sales end. We wanted someone to listen to what we wanted and not just force their will and ideas upon us. After six estimates from different companies and talking to designers we choose our company due to the salesman/​designer being patient, kind and understanding as to what we wanted. He listened to our needs and concerns. That person and company was Paul Buntrock and Desert Spring Pools & Spas.
I will finish this review once the pool is complete and post pictures. So far so great!

The Actual Address of Desert Springs Pools is 8130 South Valley View Boulevard, Las Vegas, NV 89 139 and not 4996 Swenson St — 89 119 which is the northerly one-​way exit from the Airport towards Tropicana.
We are in the process of building our second pool, with Desert Springs Pools, in the past three years just having just completed the purchase of a new Pulte home. The prior pool was a big factor in being able to sell the prior home at a top price.
If you are going to work with Desert Springs Pools be prepared for limited active progress and limited communication. Desert Springs Pools does a fine job with the finished product, but there has been a level of frustration in being kept «in-​the-​know» as to next steps. My personal ideal would be to get a weekly email, or other documented communication, stating work completed in the last week and work expected to be completed in the coming week.
We have worked both times with Paul Buntrock as the the designer. If you want information on the company I would check out their website at
to see the quality of their work and reviews for a company who has been providing service in Las Vegas for over two decades.
Our experience is a great pool and a good price, built by people who know what they are doing if you are willing to put up with limited communication and delays. In addition to the pool itself, Desert Springs, has handled the flat-​work around the pool and yard as well as «pony» or retaining walls/​planter beds to coordinate with the pool.

Anyone building a pool must realize that is it major construction. Major construction never goes without a hitch. Desert Springs is in the tile and decking phase of my pool/​spa/​landscape project. So far, I cannot believe the ease and speed of progress.
My designer has been exceptional. An initial walk thru, meet-​n-​greet, and some overall insight into what we were looking for. What followed were multiple exceptional designs, quick mods to mold into a design for us, and a final design. We even made a few adjustments to these to make I perfect. Paul has been imaginative and responsive throughout.
Pool layout was completed the day after DS pulled my permits by the construction Superintendent. Based on the layout, I requested the entire project be moved. No issue. The next day, Dan resprayed the layout without a question.
The excavators began the following day. The 2 main guys were a joy to have around for a week and completed quickly and accurately. Next, a day or two later the gas, plumbing and electrical rough was completed. The electricians working with Dan are installing sheer descent they have never used before and have been great working with new hardware.
Shotcrete was awesome to watch. This is where I gave the 4 vs 5 stars though. While completed quickly and accurately, the works left 10+ empty water bottles and food wrappers lying around the backyard. Not that big of a deal, but worth mentioning.
Tile and block work in progress. Will try to update upon completion.
Paul (Designer) and Dan (Superintendent) have been awesome. There must have been some other issue going on in the personal, negative review. If I started again tomorrow, I would walk through the Desert Springs doors.
Kevin F.

While I absolutely love the look of my backyard (other than the lighting… which I’ll get to), I had no idea I was signing up for such an incredibly frustrating process. I signed the papers for my pool at the beginning of February. I wasn’t in the water until late July /​early August. If you factor in lighting, they technically never finished the job.
The sales process was fairly painless. The price was higher than I expected, but I knew the end product would be beautiful. And it is.
By early May, they hadn’t even dug a hole in my backyard. A hole! All they had done in 3 months was pull out my old landscaping & 16+ lights. I called incessantly. I begged. I threatened. They finally started digging on May 13^th.
From start to finish, there were workers at my house only 30% of the time. Very disappointing. They then told me that they couldn’t put my lights back in until my inspection was complete. The inspection passed. Weeks went by. Still no lights. I called twice. They finally sent someone out. Of the 16+ lights I originally had in my yard, they installed 4. Yes 4. The rest were left laying in a pile on my patio. And of the 4 they installed, only 2 worked. I called again. They insulted me & said that maybe the light bulbs were burnt out, which obviously DIDN’T explain why the other 12 lights hadn’t been installed. I gave up at that point & just wrote them off. I’m hiring another landscaper to come redo all the lighting work I had paid for them to do originally.
I gave them 3 stars because my back yard is gorgeous. When the sun is out. If it wasn’t for that, I’d have given them 1 or 2 stars.

Our pool isn’t even 4 years old yet & we were told we need all new plaster! Of course this is after both valves on the pumps went bad and had to be replaced in the first year. But hey, its only $ 4400! The re barb & ties keep poking through, talk about shotty work. And I agree with the other bad reviews, trying to get them to come out to fix their crappy work is like trying to part the sea. Shame on you Desert Springs!

Desert Springs Pools & Spas initially sounded great to us when we wanted to build a pool and spa in our new backyard. We met with them and three other local pool companies and ultimately went with them because we thought we could trust them. BOY WERE WE WRONG!!!
They purposely compartmentalize the process so they can point fingers at each other when they knowingly deceive their customers! First you meet with a designer/​salesman who makes your pool and backyard look beautiful on his computer program. But once we gets you to sign the contract, he hands you off to the real contractors who find all of the flaws in his design, unbeknownst to us the customers. The field supervisor’s standard answer to us was «look in your contract.» The «schedulers» (they have two throughout the process — again, to compartmentalize and pass the back) also tell you to «refer to your contract» when questions or problems arise.
NEVER, NEVER, NEVER WORK WITH designer/​salesman PAUL BUNTROCK!!! He will promise you the moon, tell you «everything is included, we’ll throw that in, just ask the guys when they start on that part of the project, don’t worry about the contract, it can be adjusted,» blah, blah, blah… but when the field supervisor comes out and points out the extra dollar signs needed he will be nowhere to be found. When we finally Paul on the phone he flat out lied to us! He only cares about getting his commission and not providing a quality experience for his clients.
Furthermore, we were warned by other companies about Desert Springs «nickel and dime» ways, but we just chalked it up to competitive rivalry. THEY WERE RIGHT!!! DO NOT SIGN ANYTHING with them unless the line says «TOTAL» instead of an exact amount of square footage. Paul messed up our initial design (unbeknownst to us –because we are not the pool experts), and now we are paying for HIS mistakes! The excavators cracked our sidewalk because they didn’t put enough dirt down to clear it, and now we are paying for THEIR mistake!
NEVER, NEVER, NEVER USE DESERT SPRINGS POOLS & SPAS!!! You might think they give you more «bang for your buck,» but in reality all you are going to get is more headaches!!! They are NOT trustworthy, not honorable men, not men of their words. All they are are deceitful contractors! In the end, their lack of professionalism will cost them a lot more than the extra $ 600 we are paying for their mistakes… I will tell EVERYONE I know to NEVER USE THEM!!! BEWARE!!!

Rude unprofessional and tried to over charge me… Do yourself a favor use someone else…

Buyer beware! We paid approximately $ 65,000 for a Desert Springs pool, not to mention we also spent $ 18,000 for landscaping with them. The $ 65,000 was for a 16 ft x 38 ft pool with a depth of 6 feet. Unfortunately, that is not what we got and they have yet to remedy this situation for us.
The pool is 16 ft x 37’8″ and the deepest point of the pool is only 5 feet deep. We had an in-​depth, face-​to-​face discussion with the salesman, Al McIntosh, about why we wanted a 6-​foot deep pool. The reason why this was so important to us is because my husband is 6’2″ and he did not want to only be only chest deep in our pool in the deep end.
When we went over the contract with the salesman (he was on one side of the desk and we were on the other), he pointed to all the numbers on the contract and verbally said everything that we had wanted and discussed, including a depth of 6 feet. He wrote a number for depth that they now are insisting is a 5, but does not look like a 5 and does not look like a 6 either (it could be either a 5 or 6). I didn’t realize that I needed to put on my reading glasses and question the number that he wrote down when he was verbally stating exactly what we discussed and what we wanted for our pool.
When I called Al McIntosh on the phone, I said to him that I sincerely hope that he was not going to lie and say that we did not spend a considerable amount of time on the importance of the 6-​foot depth. Of course, he did lie and just kept repeating to me that he «could not recall».
We were also just told to read the back of our contract and that 3−5″ is an acceptable margin of error for the length or width of the pool. Naturally, of course, it is not 4 inches over, but it is 4 inches short!
Additionally, they are now trying to extort an additional $ 3,000 from us even though we are paid in full and have all of our documentation that we are paid in full! I have asked for a specific list of everything that we paid for and they have REFUSED to send it to me. They just keep sending a 4-​line spreadsheet and say we have any outstanding balance due to their accounting error, but it is not their policy to send a detailed statement of each cost.
Also, the first time we sat down with the salesman, we made it clear that we only had an 8-​foot wide gate to the back yard and that we had 2 air-​conditioning units on that side of the house. He wrote up the contract based on this and then a week (or so) later, he said «oops, we need to charge you an additional $ 1500 for your dig because our big equipment won’t fit.» We were very, very unhappy about this to say the least and they said that they would give us a bargain and only charge us an additional $ 500.00.
We also talked to 2 other homeowners in our neighborhood that used Desert Springs (unfortunately, not before we contracted with Desert Springs) and they would also never recommend Desert Springs to anyone.
And finally, they were unable to get our $ 600 pool remote and pool heater to work and it was over a month and several visits to our home by several different people before things would work. They also screwed up the installation of our salt system and it leaked like a sieve! Again, it was quite a while before they managed to get it fixed. Naturally, nothing worked when we had family come all the way from Ohio (and California) because it took them so long to fix their screw-​ups.
There are other reputable pool builders in town and we really regret that we did not choose a different builder!