DirectBuy of Las Vegas

My husband and I have been members since 2007. Today we started yet another home improvement project… flooring. Trying to price out hardwood floor. We went to three additional places besides direct buy and again we were very pleased to know how much we will be saving. There was a difference of $ 4/​sq foot with the flooring we chose. That’s amazing savings for the same product and a brand name product. We have saved over $ 6000 since we became members. Items include cabinets for a niche, chandler and additional lightening throughout house, dining room table and chairs. We had been on hold with home improvement project due to traveling, but we are entering 2016 with lots of projects. If you have big or medium size projects to your home, direct buy is the way to go. Savings are real and crazy good. Customer service is great!, I got a voucher for a Starbucks coffee for my Unilocal check in today. Staff is very friendly, full of ideas to assist you and knowledgable about the products available. I would recommend Direct Buy to others!

The customer service at DirectBuy Las Vegas is outstanding. Associate Don Tobin is always particularly helpful, professional, and courteous when my items arrive at the warehouse.

My family has received OUTSTANDING service by Don Tobin in service. On multiple occasions we have ordered items at the Las Vegas location that needed to be shipped on to Kauai. In each instance, Don has inspected our items to be certain it is what we ordered and that there are no defects or parts missing. Then, Don repackages and bundles our items to insure no damage will occur in transit to Kauai and also to put them together so that nothing goes missing. When the forwarding agent comes to Direct Buy to pick up the item, Don insures all the appropriate paper work is in place and that the ship to address is correct. The result has been perfection! We could not ask for better service! Don is very conscientious and communicates at every step in the process to insure things are going according to what we want. THANK YOU DON!

Don Tobin and Jim Gibbons helped me and my husband purchase our built in BBQ equipment and a built in fireplace. They are very helpful and professional. Definitely going back!

Awesome place, friendly staff, warehouse manager Don is the best, always on point, awesome customer service, recommend to check it out.

I have been a Direct Buy member since 2007, and have remodeled or built 7 houses using their products. I have saved well over $ 100,000 in purchases compared to retail store and lumberyard purchases. They are particularly competitive in finish items such as cabinets, tile/​carpet/​wood flooring, appliances, and faucets and fixtures. Don’t overlook the considerable savings on furniture and bedding, too,
Everyone I have worked with at this Direct Buy has been knowledgeable and professional. I would recommend Don Tobin in receiving. He checks the packages carefully and calls when they are ready. i am also impressed with Dave Hobart and Steve Cowles. These guys are helpful and knowledgeable above and beyond the call of duty.
Give it a try. You will save many times your membership fee.

We purchased a DB membership 3 years ago when we were building our new home. We have found them to be very competitive on furniture, which really helps when you have a whole house to furnish. The new owners have implemented changes that have made shopping with DB much easier. When we are at the showroom the owner always comes over and checks in with us to let us know what’s new and to see if he can enhance our experience. We have especially enjoyed working with Don Tobin. He answers all our emails promptly and verifies that every order is as it should be. When something on line doesn’t have pricing we send an email to DB and reception responds within 24 hours with a typed purchase order. All we have to do is contact them with authorization to purchase and it’s done. The membership is pricy but if you plan to make several major purchases such as we did, it can save you money.

I have bought many things at Direct Buy and I have saved a lot of money too. What makes it so pleasant to buy there are the great people that assist me, always with a smile. Don Tobin, who coordinates the delivery and payment of orders is especially kind and patient. He follows up and calls you… you don’t have to call him. Everyone is great there but Don was especially helpful!

We’ve been a member for 7 years. I like to say that everyone is very friendly. I would like to mention Don Tobin for he is very courteous and professional. He makes sure that he checks our item and give us a courteous call to keep us updated on our purchase. A great asset to the company.

Competent friendly customer focused sales staff. Some discounts are great, some so so. You still need to shop around. But you can almost always buy for 10 to 15 percent less on everything. Don T does an excellent job inspecting merchandise in the warehouse so you know there will be no damaged goods.

I have been a member for four years. I completely remodeled my home and bought most of the material from direct buy. I saved a lot of money especially on my kitchen cabinets. If you are going to buy furniture this is the place to get it, you save about 50% on just about everything. The warehouse manager his name is Don he is worth his weight in gold. I’ve had a couple of problems over the years and i went to Don to straighten them out, he took care of them expeditiously.

Been a member here for about 5 years, and now that they’re under new management things are looking better. I’ve heard they’re working on making the ordering process simpler, which would help, because its frustrating at times. The employees are great, they go out of their way to help you, especially Don Tobin the warehouse manager. Always courteous, and helpful. The big ticket items, is where you’ll find your savings on and can justify the investment in the membership. Furniture, appliances, flooring, that kind of stuff. We bought the membership after moving to a new house so we needed a lot of stuff, otherwise it would be hard to justify the membership fees. Overall I highly recommend them, because the selection is pretty good and the pricing is the best. But you have to know what you’re getting into from the start. It takes some time to get your items to ship from the manufacturers, so if you need your stuff the same day this is not for you.

so far i have worked with Don Tobin in the warehouse and made a request with him he did not hesitate any way and has honored my request. I am sure i will be seeing him many more times with more purchases

Don Tobin the warehouse manager is the BEST! This man goes out of his way to keep customers updated on orders, assist with delivery and pickup, and answer any qestions that come up. I felt like I was stepping back in time to my childhood when it seemed like all businesses cared about their customers and wanted to go the extra mile! His attention to detail is uncompromising. I have purchased through Direct Buy and had items sent to Las Vegas for pickup or delivery for a few years now and I feel like I have a «partner» in Don as he conveys genuine interest in helping people get what they need. Thanks DON TOBIN!

I cannot believe how disappointed I have become in this company. This comes from a person that was excited to join DirectBuy at first. In my opinion, the service is horrible and absolutely not worth the over $ 8000 total investment you will make to join and maintain your membership.
On a recent comparison I made on three items of furniture, DirectBuy was only going to save me a total of $ 150 vs. RC Willey and with DirectBuy it was going to take 10 weeks to get while RC had it in stock and could deliver it within a day. Not good.
I also looked at a few 42″ TV’s and DirectBuy was higher on 3 out of 3 models that we priced out. Yes they will still beat the price with their «pricing promise» but so will most retailers and you do not have to pay them a huge membership fee.
We also priced out a replacement Moen faucet for one of our bathrooms and DirectBuy’s price was $ 8 higher than Home Depot and $ 12 higher than Lowe’s.
Again in my opinion and based on my experience, I would be very wary of joining DirectBuy of Las Vegas at this point. At the same time I have always said that instead of believing in what other people say you need to check things out for yourself. If you go down to DirectBuy be sure to bring 5 or more exact examples of things you would like to buy over the next few years. Have them price them out. Make sure they include the price of the item, freight, handling and sales tax when they give you a final price. Have them put in it writing like any reputable retailer would.
It is a shame… good concept, horrible execution.

We love direct buy pricing. For lower prices direct buy is the way to go. The ordering process is tediousand confusing. Every time we have gone we always need to find an associate when we are ready to order. The associates friendliness varies depending on who you get. Today we worked with dave and he was friendly and very helpful. We would definitely work with him again.

Ok so I was a little bit skeptical about this place. But am I sure glad I have this place a chance. The showroom is very nice. I’ve been wanting to redo my house for the longest. I’ve never been able to get around it. As soon as the market ca lapsed I put everything I was originally wanting to do on hold. Now that things are getting better I’m still worried about spending money. I’m the type of person that save for a rainy day… Signing up with Direct buy was the smartest thing I’ve done for myself in a long time. Already estimated my costs and I’m going to be saving a whole lotta money! I’m excited. Thank you direct buy it’s been a very pleasant experience.

Direct buy… These people really know what their doing. They made my partner and I feel very comfortable. They took the time to make sure I really understood their policies. I didn’t feel rushed. I didn’t leave confused, pressed or pressured to make any purchases. Their membership is a must.
Initially walking in I was greeted. The person whom took care of me was very kind. I also received a tour through the showroom.
At the end of the day my partner and I ended up signing up as a member. I’m so excited and so ready to redo both our home and our vacation house… Perhaps even redo my parents home (they would absolutely love that).
It may only be January but In 2014 Christmas came early this year!
Thank you
Direct buy!!!

What can I say I’m a big fan and supporter of DirectBuy. The location is Vegas is an average size for location. An amazing selection of just about anything you could want to buy for your home. The prices really can’t be beat by anyone. The initial membership is a chunk of money, but if you plan on spending $ 10k on furniture, electronics, appliances, home improvements or furnishings in the next 5 years you could just about break even. From then on the minimal annual maintinance fee is well worth the savings. The only problem I have is everytime I get online or look at Club Exclusives I have way too much stuff I feel I need to have.
The owners and staff here are very friendly and great to work with as well. I’ve met the wharehouse guy quit a few times & he’s always very helpful with my orders. If your want to redecorate or buy some furniture for you new home, check this place out.

Direct Buy has reached out to me and clarified their policies. I understand that they are limited on the amount of people they have available to take potential customers through their show rooms. We are all time and resource challenged these days. But they have graciously agreed to let me take a look and they relaxed the policy that I complained about in my earlier post. Now I just need to schedule some time to go and see what they have to offer.
Regardless of how that experience goes I still want to say Thanks for taking the time to call me back and to clear things up.
Star change from 1 to 3… we’re going to split it right down the middle and see where things go from here.