Einstein Bros Bagels

Einstein’s is always a solid spot for some good bagels. I like the fact that they offer a whole grain option. Their other bagels are all pretty good as well. The only complaint I have is they do not carry soy or almond milk to put in my coffee. This location is located next door to a Starbucks, so I just head next door for coffee after I grab my bagels.

Great place to stop in for a freshly made sandwich. It’s still a fast-​food place… The reason for not giving it 5 stars. Great people and service.

Seriously how hard is it to read the order board and make the bagels? Pretty hard. We went here last weekend on our break from work, I ordered a poppy seed bagel with strawberry cream cheese. The girl making it put garden cream cheese on the LAST poppy bagel then realized she messed up and threw it away right in my face then turned looked at me and said oh we don’t have any poppy seed bagels left. Uhm no you did have the bagel i wanted you just messed up and now instead of asking me if id like the garden vegetable spread she just threw it away. Then today we went in our our break my BFF ordered a tasty turkey with NO cream cheese extra mayo. The same girl made the sandwich i literally watched her put cream cheese on the sandwich and when we asked her if it was mayo or cream cheese she said cream cheese we told her we didn’t want cream cheese so she threw the WHOLE sandwich in the garbage. We live in las vegas they should deff be donating all the mess ups from this girl we could feed a lot of people here on that waste. And also it was not busy in there I can deff understand if they were rushing or there was a huge line…

Worst experience here ever! I ordered a toasted cinnamon bagel with cream cheese. Before taking a single bite I noticed a small hair in the middle. When I got it replaced the second bagel was very cold in the middle and on top of that had a piece of egg in it on the back! I requested a refund and was given the wrong amount back (less) than I paid. The manager processed my refund and didn’t even offer a single apology. The tables were dirty as was the bathroom and counters. Along with the makeshift lemon holder by the water (dirty rusty and not the proper lid) this place had red flags everywhere. And I’m still hungry. Oh and there’s not a zero star rating huh?

My family loves it. Always great bagels and service.

We come to this location several times a week and they’re always out of their premium bagels. At some point, don’t you make more in anticipation? No matter what time of day, unless it’s very early, they’re out. Won’t return even though this is right in our neighborhood, because of this. Get it together, guys!

I wish I could give this no stars. Just moved to this side of town and during a hasty lunch break, decided to drop in for a quick bite.
My family and I went in shortly after 12:45 p.m. I got a breakfast bagel with cheese and egg, nobody else wanted anything so I was the only one ordering.
The sandwich came hap hazard with the top of the bagel toppled over and left on its side inside the basket exposing the cheese (which wasn’t even melted!) Being in such a hurry, I took it as is and sat outside while the family went next door to Starbucks.
The sandwich filling was stale. I immediately regretted the cold cheese and the, what I could only describe as a cold egg sponge didn’t help. Gross. However, the bagel was warm and soft (??) I should have known something was wrong with the first bite. As hungry as I was, I couldn’t bring myself to finish the other half.
Later that night, without going into too much detail. I experienced the worst symptoms associated with food poisoning. I hadn’t eaten anything else that contained cornmeal that day or the day before, so when you know… you ‘know.‘
This place is terrible. You’d think with its location it would be a little more attentive to service and sanitation.
I wanted to love this place being so close, but maybe their food is better in the a.m.
I won’t be back. Ever.

Bagels still alright here, but service has taken a turn for the worse.
Slow, inattentive, and unfriendly. All I wanted was to pay for my food! Instead, fifteen others and I were joined in a line that spent forever being served by nonexistent cashiers.
C’mon now.

This location is the epitome of disorganization and poor customer service. I blame this on the management, but really even the one or two helpful employees don’t have their hearts in this job. The bagels are consistent with what you’d expect from Einstein’s. You’re better off getting a bucket to go and getting out of the store as fast as you can. If you’re silly enough to stay be prepared for disappointment. I would never have believed that you could screw up toasting a bagel but these people make an art of botching your order. The staff are apathetic and really could not care less about getting your order right. I think they are only able to stay in business because of the Starbucks next door. I wouldn’t have given it any stars if that were possible.

The service is pretty good, but there is always a long line in the morning. Our firm orders 2 dozens of bagels every Friday, and we have had problems with the order repeatedly. The other location on Lake Mead and Buffalo is much more spacious and on top of things. Still not a bad place but just make sure you give yourself enough time when picking up breakfast.

I went to this location this morning. The food was good, but the employees were kinda rude.

Met a friend this morning at 10am. I was going to pick up a bagel and then get my coffee next door at Starbucks, but I saw that Einsteins has an iced coffee carafe with refills so I just got my coffee here.
It wasn’t busy. Bagel was tasty. My drink was empty so I went up to refill my cup but the carafe was empty. I went to the counter and let the guy know that there was no more iced coffee. He tells me that he’ll take care of it.
I wait about 7 – 8 minutes and walk up to fill my cup… But it’s still empty. I remind the guy that there is no coffee and he says he’ll take care of it.
I go back to my seat and talk some more with my friend. I go back about 5 – 6 minutes later assuming that the ice coffee is ready… But still nothing.
This time I go to a different employee and ask him if it’s normal to wait 15 minutes for a refill of coffee. His response is a shrug of the shoulders and «sorry».
Finally 10 minutes later as we are leaving, they start brewing the ice coffee.
Poor service. And extremely pathetic response to a customer issue. Is nobody there empowered to say anything other than «sorry, we’ll take care of it»???

They messed up my order again for the 3^rd time in a row. It’s not hard to toast a bagel…

Seriously get it together people. I was so disappointed with the service here. The guy behind the counter was a complete jerk. Then one of the customers before me order a bagel with salmon on it and the kid behind the counter cam out to tell him that nothing was prepped and it was going to take 10 mins for his bagel. That’s fine but can’t u just slap some cream cheese on my bagel so we can keep the food comming out? If I wanted to wait 20 mins for food I would have gone to a restaurant. This location need some serious training and team work to pull this place together

I ordered a jalapeño bagel with strawberry shmear, a fruit cup, and a strawberry lemonade. The bagels here are always great to savor cravings and there is no way anyone could botch a fruit cup. There was a sign that said they have strawberry lemonade now. So sure, why not try their lemomade?
To my surprise, they don’t make their lemonade by order, they just let it sit out in their front counter. As skeptical as I was, i still bought it. Turns out that the «lemonade» didn’t have a hint of lemon in it! It was literally pink water.
From the dull service to the completely watered down lemonade, the only things saving business are the customers that overflow from the Starbucks next door.

I rather drive to a location across town then come to this Einstein Bagels.
They had 5 workers including 2 supervisors, they were all confused and did not understand what to do.
My boyfriend and I ordered the lox bagel with extra capers and a side of potato salad along with a strawberry lemonade. They were busy so I didn’t mind waiting a bit longer on their slow service but the workers were just rude.
We got here around 11 on Saturday and they were mostly out of their bagels with a handful of bagels. As we go your bagels, they did not put extra capers and forgot out salad and drink. They looked at us as if we were idiots when we were waiting for the rest of our food. The potato salad was already premade and they just had to take it out of the fridge but they made us wait another 5 minutes. Our drink took another 5 – 10 minutes, probably would have been finished with our meal if we didn’t wait.
Just don’t waste your time coming to the location.

Disaster. They were out of the key smears marketed. Then, after waiting in a slow moving line (which only had about five people, but one must actually wait through two lines), they forgot our order and had to start over. Fortunately, I had shoved the receipt in my pocket (which I normally wouldn’t do) so I could prove that I paid, although I didn’t have any way to prove whether or not the bagels had actually been received. I spent over 30 minutes trying to buy 6 bagels and a tub of cream cheese. My son ended up being 10 minutes late for a 30 minute piano lesson.
While standing in the ordering line then again in the paying line, then in the cluster waiting to get my bagels, I realized how «jacked» the Einstein ordering system is. It took three different people to sell me six bagels, any one of which could screw up. I won’t be back.

I kept hearing how amazing this place was. It was mostly clean and the staff efficient (though I wouldn’t call them friendly).
I ordered a pretzel bagel with salmon shmere, because, Damn that sounds yummy, right? What I got was so salty that it actually burned my mouth. No flavor, just SALT. Plus, I made the mistake of reading what was in the shmere. MSG. Yup. So-​called gourmet and they’re trying to poison me.
The guy was kind enough to exchange the salt fest for a different bagel with plain non-​MSG laden cream cheese. So, they get a couple of stars. The chai latte was super, so they get another star. But, they add cheap poisonous flavor enhancer to thier «gourmet» food, so they don’t get a customer.

This review has nothing to do with the food. The staff here is terrible including the supervisor in the maroon shirt that always looks angry! Most are unprofessional, dirty, and grouchy. They let their regulars cut, they get nasty with each other in the middle of ringing you up, they burn their bagels sometimes, and not to mention totally violate FLSA. I had one person in particular make my sandwich and then sing that they love working during their break. Are you kidding me?
I’ve submitted two complaints on their site… one for ordering a southwest turkey sausage bagel thin sandwich only to return to work with an asparagus mushroom sandwich (exact same thing happened to my friend; we went together) and then because they served me a sandwich on a burnt, stale, cardboard cracker bagel. I’ve received a coupon for a free sandwich each time.
The only reason I go back is because I can get here and back within my break and/​or lunch and when I’m lucky enough… the guy with the ponytail is working. He is super friendly and makes the yummiest sandwiches so kudos to him!

I’m so lucky to have a Einstein near me! :)
I just love it here. The staff is very friendly and make me fee good when I come in.
I like the coupons that come in the mail those are just a bonus because I’d pay regular price just to have some of these tasty gems.
The sandwiches are very good too!
It doesn’t hurt that Starbucks is next door ;)