Eye Clinic of Las Vegas

This review is mostly for Dr. Nelson (first name) Lopez (last name), though Dr. Marietta Nelson (last name) also comes highly recommended. The name issue at this practice, along with Dr. Lopez’s considerable skills and pleasant, professional demeanor, prompted me to enter a review here on Unilocal,under his name as well, because I think he deserves his own. So, on to mine…
At the time of my first appointment, Dr. Lopez was not my ophthalmologist, but he’s gained himself a loyal, compliant patient for as long as he practices here. (I only qualify that because he’s young and really could go anywhere he wants.) This well-​trained, well-​versed, respectful physician has well, patience, with his patients, treating us as a whole person, not just the body part he’s examining. That said, on to my own ailing body part…
I made my first appointment on a Saturday, suspecting that my contact lens related Giant Papillary Conjunctivitis had come back after its 30 year hiatus.
I know physicians don’t like to hear things like this about their colleagues, but I was also very disappointed and frustrated after two instances of misdiagnosis coupled with, well, a polite dismissal of this patient’s very specific concern and request. During one appointment, they even refused to evert my upper lid. I left there with a diagnosis of the catch all «dry eye», convinced that I probably have that too, but still miffed about the reluctance to rule out or confirm concurrent GPC. I don’t have a medical degree myself, so I don’t like to tell physicians their business, but sheesh, I don’t go around asking people to flip my eyelid inside out for the fun of it, and if I could do it myself, I totally would. And so would Dr. Lopez.
He spent a really long time looking around up in there and confirmed that the bumps were there, and kind of big :(
We’re treating them now with a second course of the standard corticosteroid drop usually prescribed for this condition. I hope it works.
(I know that staff and business owner sometimes read these reviews, so I’d also like to say a few more things.)
The staff here have treated me wonderfully each time I’ve been here and the (I’m so sorry, I don’t know their titles) assistants who do the preliminary work before the doctor gets to the consulting room are so impressive and thorough!
I hate my condition, but love the physician! If you are, as I have been, a little hesitant about seeing a DO (rather than an MD), don’t be. They’re basically the same, DOs probably receive more training in communicating with patients. I’m not really a doc shopper or doc hopper, and I like and respect the other 2 ophthalmologists I’ve seen in Las Vegas, but I take vision and eye health seriously, so I don’t feel guilty about this; I’m so glad I found this place!

There is always a super long wait and the front desk isn’t all that (although the technicians are nice), but Dr. Nelson is really an outstanding doctor. My daughter has been a patient for about 6 years since about the age of 3 because she has a medical condition (JRA) that could potentially impact her eyes (but fortunately has not). Dr. Nelson came highly recommended for good reason: she is the best at what she does.
Unfortunately we just had to find a new doctor because scheduling is a nightmare. The person who tried to help me wasn’t very helpful. They couldn’t get us an appointment for months.
I would like to continue with Dr. Nelson, but there’s just too many hurdles in the way. I’ll bring my daughter to my eye doctor going forward.

Dr Nelson is wonderful! My children have been coming here for over 2 years! Today… When I show up. They tell me I need a referral. Same insurance the whole time! Made this appointment months ago! I call my pediatrician to get a referral and they agree to send it but they FRONT DESK AT THE EYE CLINIC DOESNT ANSWER ITS FAXES!!! what!!! Demand a referral then don’t have the fax set up?! This experience has made me so mad I went from a loyal patient to finding another doctor. I hope Dr Nelson realizes that her front desk workers are killing her practice.

Liked Dr. Nelson, however the office is awful. Waited 90min with an infant to be seen. I planned the visit time to correlate when he would be awake and happy. Unfortunately the wait was so long that he was tired and uncooperative by the time we were called back and so couldn’t get a good check. The assistant brushed off concerns. Wasn’t sure insurance would cover and so asked for price upfront. Was billed 3x the amount I was told. Billing office was horrible to deal with. Tried to call to change follow up appointment and receptionist couldn’t find our information and demanded I call a clinic where he was never seen. Too bad such a skilled doctor as Dr. Nelson has such awful staff. Do yourself a favor and go elsewhere.