Grand Café

My family has been going to Sante Fe for over 20 years. We remember when this café was really great, but 5 years ago, we had the slowest service ever and quit going after the movies. A few days ago, I went back with friends and decided to give it another chance. Not much has changed, slowest service imaginable and even the food is terrible now. Omelet had no taste but grease and my friend’s burger wasn’t cooked properly. Maybe I should try in the next 10 years (if its still there).

Dumpster fire. The horrible service is only topped by the horrifically prepared slop. Everything was horrible, from the dry turkey on the sandwiches to the stale burnt bread. The onion rings are watery oily vomit inducing garbage. The open faced turkey was dry old lunch meat with a dark brown gravy and powdered potatoes! So puke inducing I didn’t photo it. Honestly, one of the worst meals I’ve had in Vegas in the 27 years I’ve lived here. Close it down and rent the space to denys, it couldn’t be worse.

This place has a bad impression. We were gonna try them then the extremely rude hostess was sarcastic and rude when they had plenty of tables and when we asked she said hey didn’t have anything open. I was like I see six tables open. Then in her rude voice was like oh your leaving. I was like yes you don’t want to sit anyone down. We will NEVER come back here again! Very rude and ignorant. They need to replace her I think her name was Jennifer. She needs to work on her customer service and politeness needs a lot of work.

Nice prime rib for $ 13. Dessert selection in the front case was nice as well. Service could’ve been a little more attentive but all in all not bad

There is nothing wrong with a functional and serviceable lunch which, from the perspective of casino owners, fills bellies and gets people back to the tables or machines where they belong. It amuses me when reviewers hold these type of casual coffee shop restaurants to a gourmet standard.
i arrived at the Santa Fe Station Casino and Hotel at about 12:15 on ¹⁄₁₂ eager to begin my video poker adventures after a six hour flight. Famished after consuming Jet Blue dreck and playing for an hour, I chose this Grand Café for lunch. Menus were not presented promptly and the kitchen was inexplicably slow, turning a lunch that should have taken 40 minutes into an hour event… but who cares, I’m chilling on vacation.
My bacon cheddar burger arrived medium, as ordered. The meat was decent but I could have done without the limp lettuce and tomato which gave the burger a jarring «Burger Kingy» vibe. Stick those on the side, please! The accompanying shoestring fries were decent. They were tasty and not oily. The miniscule portion of cole slaw was, to be kind, not memorable. My female server was pleasant and attentive, offering me extra napkins just prior to me noticing that I needed them.
Look, if you are in this casino and want a functional, serviceable and cheap lunch ($ 9.49 bacon cheddar burger and fries!), you need look no further than this Grand Café.
Or so I thought. I returned to Santa Fe Station the next day (¹⁄₁₃) because I love playing in their casino. I had lunch there, ordering a plain Caesar Salad ($ 7.99) in anticipation of a heavier dinner. I was very underwhelmed. It took a half hour for the salad to be brought to my table. When it came it was extremely dry. It consisted of a large plate of lettuce, a few croutons and no anchovies. It was like someone put a half-​teaspoon of Cardini bottled dressing upon the lettuce. When my very nice female server asked how everything was I told her the coffee was good but that they had a problem with the kitchen, both with the slowness and the incompetent salad. She asked if I wanted to see the manager but I declined. I deducted a star because of this experience.
When I return tomorrow, I’m going to Capriotti’s!!!

This is my THIRD time in a row coming here, ordering a milkshake and having my waitress down right try talking me out of ordering it. This time the waitress actually said they weren’t any good and it wouldn’t have much flavor but I could order it if I wanted and I DID. It was fine. She snarled throughout the whole process and I didn’t appreciate it after having a long day of my own.
I’m a server and I know making milkshakes isn’t the most fun especially if you’re busy and you’re making them by hand but again… I also do it for a living and I do it with a smile… at least to the customers face come on!!! The service is sub par to begin with (as clearly noted by other patrons) so to talk your way out of at least a decent tip, yuck.

This place has really gone down hill everything is freakin buffet food! I went with a party of 10 and no one was impressed
P. s. Nachos suck

Nothing really ‘Grand’ about the café in Santa Fe Station.
This review is mainly for my sandwich. Those in the know, know I like my club sandwiches. Bacon, no bacon, ham, no ham, turkey, extra turkey, white bread, wheat bread, rye bread, even 7 grain bread — I pretty much like them all and base a lot of my dining in American restaurants off of this particular sandwich. If I don’t know what to order off of a classic menu, I always gravitate towards a club sandwich. Only rule I have is… the damn thing better be a TRIPLE layer! That means 3 slices of bread! I dare not call it a proper club sandwich without that extra layer of bread.
Being a late night for some reason (were we shopping?) and too lazy to cook, all the places we thought about eating on a weeknight had closed after 9 PM or were too far from home. Not in the mood for fast food we somehow ended up at the Grand Café.
Luckily it wasn’t the swing shift yet so we actually received prompt service, we got seated after a 2 minute wait. Our server met with us right away asking us for drinks and handing us menus. At this point it was near 10 PM so I barely grazed over its contents. Guess where I ended up at?
*Turkey Club ($ 8.99) — Triple stack sandwich with thinly sliced turkey, bacon, cheese (I went with cheddar), lettuce, tomato & mayo on your choice of bread (think I went sourdough this time around)
Sandwich only comes with fries! If you wanted a house salad, Caesar salad, or bowl of soup you had to add an additional $ 2.99. What a rip! Yay fries! Take that you carb lovers, you.
Didn’t take too long for our order to come out from the kitchen, 20 minutes or so. Figured it might have been quicker since the café was near ghost town empty. I had to say, it looked pretty impressive on that big plate.
Turkey Club was fairly large, a nice triple layer sandwich with all the fixings. A good serving of sliced turkey (cold cuts), actually crisp, thick bacon, nice slices of cheddar, fresh lettuce & tomato. I actually couldn’t wait to bite in! And when I did, ugh! They forgot to add the mayo! Dry as a brillo pad! After asking for a side of mayo and slathering it on each quarter, my club began to resemble more of a sandwich. Overall it wasn’t half bad! Bread was toasted just right, provided great texture with the fresh veggies. Bacon added some much needed fat (which equals taste). It was a good sandwich. Not the best club sandwich I’ve had, but surprising for where we actually were. Fries were good too, cooked well-​done just the way I like them.
Best part about the deal was the price, $ 8.99 is a decent value for a restaurant club sandwich. I only managed to eat ¾ of it so I had another quarter to box up and take home. Midnight snacking!
I know most of these Grand Café places in Station Casinos don’t get a good rep, and for probably good reason. This one isn’t so bad so I’ll go with an average 3 stars. I might actually come back here for another Turkey Club sandwich! Maybe. If I don’t win at bingo. Or at slots. Or at blackjack.
#webeclubbin

Yum! Very satisfying breakfast. It was a huge portion, every but was delicious and the wait staff was very polite and attentive. I had the All American pancake breakfast and let me tell you… It was delicious!

The service was good, but the food was just okay. I got an omelette, which was pretty tasty. I also was served hash browns (greasy) and toast (burnt). The coffee was delicious though. It’s a shame because I use to live this place. I’m thinking it’s new management or cook.

If you come and have the serve name suzi LEAVE IMMEDIATELY!!! Absolutely horrible and ridiculous. We have been waiting for about 40 minutes and still no food. The table behind us got here after us, ordered, got to go boxes and left before our food even arrived!!! Ridiculous

Wouldn’t even give one star!!!
I believe in costumer service and tipping considering I’m in this industry, I also believe that sometimes it’s busy and as a bartender/​server I know it gets busy and crazy!!! But when it’s 2am and I’m waiting around for a water for over 30 mins I find that completely unexceptional. The manager was a joke when I politely asked for him he didn’t help out even the slightest. BUT the girl at the front was a little helpful, otherwise I will never return.

I know not to expect high quality beef for late night specials, but this was probably the worst one I’ve had. I feel like whoever was cooking it fell asleep and let it turn to jerky on the grill.
Seemed like other guests also had complaints on their food, because I saw one of the cooks come out and deliver food to a couple tables.
The service is much better during normal hours.

A cup of soup
Sirloin steak and a scoop of ice cream
What a dinner
Nice and fast service,
Will come back

Every time I come here on the late night it gets worse and worse so I’m over it. I timed it this Tuesday nite, it took 17 minutes to order and after 42 minutes passed and I did not have my pancakes I bailed. I would expect them to staff a little better. An hour for 2 pancakes hahahah wtf… peace good luck folks.

The food use to be really good here, we were very happy when they closed Coco’s and brought back the Grand Café a few years ago. Unfortunately the quality seems to be have been slowly sliding down. Afters years of eating here we probably will not not do so much anymore. On the upside our waiter is usually really good and really attentive. The manager is occasionally walking around, but it seems like he does what he can to avoid customers. My skillet plate tonight was only so so at best and they shorted my little brother on his wings.

Food was okay. I got the Mediterranean frittata. It was light and simple. I also tried the lemon chicken, which was pretty good (6.5÷10). Did not have to wait for our food as long as the previous reviews stated but we came at 2pm. Service was average. Overall this place is pretty average with fair pricing.

Items Selected:
Blueberry Muffin
Strawberry Donut
Buttermilk Pancakes with Strawberries and Whipped Cream
Chicken and Waffles
Double Chocolate Cookie
Chocolate Brownie
Intrigued by not only the concept of ‘locals’ casinos, but more so by the early morning activity at such places, and twice impressed by the quality of the pancakes and pastries at Station Casinos Grand Café it was amidst Las Vegans and visitors that breakfast was enjoyed within the confines of Santa Fe Station and similar to its Strip adjacent brother and Red Rock location in Summerlin the breakfast fare was once again far superior to several more pricey competitors while the baked also proved by-​and-​large impressive shortly after emerging from the oven just after 6:30am.
Lengthy but narrow, with a sort of ‘patio’ overlooking the gaming floor adjacent to the well stocked pastry case, it was on the right side of the restaurant with a view of the television showing Sportscenter that I asked to be sat and greeted by a friendly Hispanic man just about to go off-​shift water was quickly filled and a pair of pastries delivered, my order of entrees transferred to a middle-​aged Caucasian fellow who seemed to take a minute to get his bearings at the beginning of his day.
Beginning with a simple donut, the $ 1.25 ring resembling those at Dunkin but not quite as soft in crumb, it seemed to me that while the baked goods were indeed fresh that this fried one might have been a bit old and moving on to the Blueberry Muffin a far better bite was found, the base quite buttery even before adding a little bit more while the top was speckled with pearls of sugar giving the whole thing a light crackle as several fresh berries burst in each bite.
Eventually flagging down my original server for a water refill, even though I’m rather sure he was off the clock, it was not long before entrees arrived from the fellow who seemed to have finally woken up and setting aside «faple,» as in fake maple, syrup in favor of the good stuff the pancakes again proved light and fluffy with light topping of whipped cream and fresh strawberries while the waffle, too, was quite admirable with a good crunch and soft center, the crisply fried breast of chicken perhaps a little more greasy than some would prefer, but at the same time a whole lot better in its hand-​battered herbal flavor than the previously-​frozen fingers served at ²⁴⁄₇ spots elsewhere.
Sated and happy, but also intrigued by a few novelties within the case of cupcakes and croissants, it was with two items boxed and bagged that I settled the tab and taking my leave to less smoky environs than the casino itself it was with coffee in hand that I partook in two chocolate concoctions that again proved quite pleasant, the rich double chocolate chip cookie with slivers of almonds rich and almost ‘brownie-​like’ while the actual brownie was more like a slab of sheet cake with slick chocolate ganache and patriotic sprinkles that may not exactly justified the $ 4.50 tab, but would have been absolutely excellent warmed up beneath some ice cream as offered amongst the menu’s desserts.

Me and my fiancé went out for midnight steak and eggs today. We love going out to eat it every now and then, unfortunately we’re never coming back here. We’ve been here a few times before but this time was ridiculous.
We made our order, about 40 minutes of waiting our waitress came (before that waitress didn’t pay too much attention to us) to let us know our food will be out shortly. Normally they don’t take so long, but I thought hey if she said soon alright. It got to the point where I started doodling on the keno paper. On top of that, we saw other customers receive their food first when they came wayyyy after us. They made us wait for almost an hour. We got up and left, almost halfway from the restaurant the hostess ran and said our food finally came out. I was way too irritated to go back, I told the hostess not to apologize because it’s not her fault that we’d be taking our leave. Thanks for the water? Haha not.

STEAK & EGGS PEOPLE! Every time I come here for breakfast I get the steak and eggs with a mimosa or bloody mary. I like my steak medium rare and eggs over easy, they nail it and the seasoning is great too. Ask for Camylle if she is working, BEST SERVER EVER! If I don’t get her I will take anyone, every one is very nice and provide top notch service.

We checked in late to the hotel and was soooo excited they were open. Our server Lucky was great! Very attentive and had a great personality. Our food was fresh despite the late hour. My hubs had steak and eggs, boy was he in heaven because the steak was grilled to perfection. 2 thumbs up from 2 fluffy foodies!

I come here alot, but every visit gets worse and worse. Now, I am so done so I am writing the review. The greeter was friendly, she had to bus some tables to be able to sit us. We are a party of 2 adults and 1 toddler. The greeter was the reason why I gave 1 star. Our server, as usual, was horrible. She sure hates her job. Not only she got my order wrong, we had no silverware when she served our food, when I sent back my drink (strawberry piña colada, please never order this drink) she laughed cus I said it was horrible. The food was horrendous (not sure if I spelled that correctly). This is definitely the last time I come here. And I do not recommend people to waste their time and money to come eat here.

*** PROS ***
* Open 24 hours a day
* Conveniently located inside Santa Fe Station Casino
* Good food! We had eggs benedict, ham & cheese omelet, kids’ scramble and kids’ pancakes.
* Keno available
*** CONS ***
* Service was a bit slow, approx. 45 minutes to be served. Made us a little late for our day’s plans.

Service was terrible. After being seated we weren’t acknowledged for around 10 minutes. Once we were acknowledged we ordered food and the server promptly ran away when we had yet to order beverages.
We had asked what a sauza sunrise was and two separate servers had no clue. After ordering, neither of us were carded, I don’t take any offense. However I do look like I’m 15 so potentially the man could have served a minor.
I can understand if they had been busy but it must have been a staffing issue. All around it was a rotten experience and I won’t be returning.