Green Valley Maids

Had to do another update…
I’ve had so many issues with this company. I’ve had scheduling conflicts; the maids showing up too late or too early. One time they broke a vase and we weren’t compensated for it, even taking a few dollars off the bill.
Almost every single time they’ve come, they’ve asked to use some of my cleaning equipment or supplies. I had 2 different crews use the «my vacuum broke» excuse. I am a nurse and I don’t go to work without a stethoscope. They shouldn’t come to workout their supplies. Unacceptable.
The cleaning has sometimes been very impressive, and other times just mediocre.
The only totally good thing about this service is the price but it’s just not worth the savings when they are unreliable and unprofessional.

Most unreliable service I have ever encountered. Had a 10:00 am appointment. Had to call at 10:30 to find out what was going on. The little boy on the phone had the audacity to tell me that «a new crew would be coming out» and they were running late. When I asked him why I wasn’t informed that someone different was coming he replied «it’s not that big a deal». Still waiting for a call from someone and wondering why a company would think its ok to treat clients this way. There are way too many other companies out there waiting to provide great customer service. Oh and by the way, hanging up on people when you know you are wrong does not help matters either. Do not use this company if you need any type of reliability. Not the first time thy have been unreliable, but definitely the last.

First two cleanings went great! On 5÷16÷2015 the service came and did a less than acceptable job. I immediately emailed the company with the concerns (Stove not cleaned, fridge not wiped down, bathrooms not complete including the tubs not cleaned, dirt between my couch and rugs, sliding glass door not wiped down). I never received a response back until today when I tracked down Armin on the phone. He told me that they couldn’t come and clean again without charging me. I understand that it has been a week but if they had responded on the 16^th or 17^th there would not be an issue. Disappointed that they don’t respond to complaints and won’t work to solve the problem. Great service until you have a complaint. Moving onto the next company out of 100’s in the valley.

I read the reviews but decided to give them a try and decide for myself and I am glad I did. The landscaper showed up and went right to work, he cleared the weeds, trimmed the bushes and then he blew everything clean and bagged it all to take away. The two cleaners showed up about 45 minutes early but sat outside for at least 20 mins before coming to the door, they did not speak very good English but boy did they clean well. The house sparkled top to bottom and they accomplished this in 2 hours. They left and came back a few minutes later because they wanted to sweep out the garage but I told them not to worry about that, it is full of cars and other stuff so it was fine. To all you folks who complain about items breaking or being placed somewhere else here is an idea, I removed everything that would hinder their access to clean the house and put it back when they were done. I have them coming because I can no longer vacuum the stairs and wash the floors due to a slipped disc in my back however I am more than capable of clearing away the knick knacks so they can do their job. I am going to have them back every two weeks and have already recommended them to a neighbor.

AKA RHODES RANCH MAIDS
I live in Rhodes Ranch which is the same company I found that they do not speak English or want to do the proper job For several months they have been cleaning my home and just this week I discovered they were putting the trash in the recycling can instead of the garbage can which in this complex is a huge no no I called this morning and complained that this was unacceptable. I was told that someone would be by between 3:30 and 4pm No one showed up and just as I was sitting down to dinner at 5pm the doorbell rang when I again explained the problem the girl that came out emptied my garbage can and put the garbage in the recycling can which is what I did not want I was standing there pointing to the full recycling can and she got in her car and left. If they do not want to do the job correctly then they should go back to whereever they came and forget about working in the Las Vegas area. Now I still have the problem of the garbage being in the wrong can and I know the garbage men will not take the garbage because it is in the wrong can. If they are going to call themselves Rhodes Ranch Maids they should know about the rules regarding the garbage. I have left two more messages in hopes that a boss or the owner will return my call and send someone out to do the job right. It is very insulting to be outside eating my dinner and trying to get this done properly only to have the girl get in her car and drive off leaving the mess behind. At the next HOA meeting I am going to request that the Board ban this company from using the Rhodes Ranch name on their business