Groomingdales

My husband and I have been taking our babies to Groomingdales for 2 years now. We have 2 poodle mixes. We have seen many different staff members come and go but overall the service is pretty consistent. We do teddy bear cuts on our dogs and have always been satisfied. The price you can not really beat or ask for much more. I have noticed that if you go when they first open at 8am during the week the service is faster and a bit more detailed. I know that my little one is hard to work with so I always tip and they take great care of them. Even with tip the price is lower than petsmart. No, it’s not fancy. No, they are not cheerleaders working with puppies. They are groomers they bathe dogs and hear them bark for 8 hours a day so if they dont smile I honestly dont care I only care that whenever I pick up my dogs they are clean, they smell good and they are not cut or traumatized and to this day that mission has been accomplished!

I have a large boxer that I’ve been taking to this location for many years and I’ve never had an issue. My boxer’s father and siblings also went to this location with no issues at all. The cost is great for big short haired dogs ($ 30) and they do a great job. Today, Shonna and a good looking black kid (name start with a D?) groomed my big boy and he smells great, his hair is soft, his nails are nice and short, his ears are clean, etc. and they were super good with him while trimming his nails (I could hear them from the lobby talking nicely to him)… I see some people have an issue with the chipperness of the person who greets them at the door but give them a break! Wouldn’t you be a bit crabby some days if you were emptying anal glands, trimming hair that’s getting in your nose all day, and constantly dealing with a client that might bite you?! If they are nice to my big boy then I’m all good with whatever mood they may be in :-) keep up the good work Groomingdales! You know I will be back :-)

We have been taking our dogs here for years, we never had problems at the cheyenne location, and then we moved to far away from it. The Durango location Is full of horrible acting employees with bad attitudes that try to charge you different prices everytime, one of our dogs started freaking out when we tried to bring him and that’s when we knew there was really something wrong never mind the fact that they always forget to either trim nails or tails or miss spots or go to short in another spot. If you care about the well being of your pets and don’t want to be tricked into paying the wrong prices go ANYWHERE else.

ZERO STARS. They trespassed my property. They had to jump my wall to be able to glue this on my window! I feel VIOLATED. You guys were SO wrong to do that! Thank you Groomingdales, it’s your fault I will never be able to feel safe in my home again!

This shop is stinky. Cash only is funny. They would not even honor their own coupon. And then to top it off my dogs look ugly !! It would seem as professionals theyd know how a yorkie poo is suppose to look. No they shaved her like a poodle and not even a good poodle cut. Ugh no do not go here. We never will again. I am so disappointed. and then to see Im not alone. I only wish Id read the reviews before we wasted time and money w this shop. :(

If you love your pets don’t bring them here! I was in a rush to get the dogs cleaned up and my normal groomer was booked out for the rest of the month (check out the business on all 4’s). Both came home with small cuts. It took 6 hours to groom. Not very clean and had a very unpleasant smell. Two groomers working, one girl who helped me left a schnauzer wearing a neck collar tied to a 4 ft high table alone (could you imagine had he of jumped off!) and the girl working at the other table was on her phone the entire time probably reading Facebook when she should have been grooming the shitzu in front of her. No wonder it takes them all day. I should have went with my gut instinct and taken my babies home. I’ll always wait for my normal groomer. She’s worth it. This place is not.

So, this is a tough one. We have two dog children and consistently good grooming is a difficult thing to find in this town. My girlfriend dropped the pups off at the shop around 11:30 am. After running errands and doing typical Monday things until about 3:00, I came home to discover no dogs. The girl who answered my call at the store said expect a phone call around 3:30 or 4:00 to let me know the kids were finished and ready to be picked up. 4:45 comes and still no phone call. Their Unilocal site says the store closes at 5:00 and we live fairly close by, so I made my way to the shop. The store front is a bit off putting, tacky neon mural on their wall of a woman in a hair salon with a cigarette and a doggie in the chair next to her. But, essentially, not a big deal when it comes down to it, I’m just snobby with art. The smell also was something that immediately got my attention. I know dog salons have a lot of human and animal traffic and due to the nature of the business, sometimes it’s going to smell like wet dog. But this was intense. After bringing out the first dog child, one of the employees tells me a few more minutes for our other. After another five minute wait, still not a big deal, another woman brings out last pup out from the back and tells me there was a knick on his nose from the hair cut. Still, at this point, not a big deal. Dogs in car, I head home. Immediately after walking in my front door, the boy begins his normal post walk/​food/​haircut/​whatever celebratory dance and face smear on whatever he can find. Then the blood starts. After stopping his bleeding and inspecting the wound, it looked as if some sort of glue had been applied to stop the blood. This is probably typical procedure, but specific information provided by the groomers pertaining to the dog boys injury would have been appreciated. Pretty clean slice, I know things happen, but after my girlfriend called the shop and received less than adequate information and empathy from the person on the other line, I can guarantee we won’t be back any time soon. Also, we found a decent chunk out of a little dog wart on our girl. I’m thinking the delay in picking up the pups was due to the boys cut on his nose and an attempt on the shop employees to cover it up a bit. I wouldn’t be as irritated if things had been communicated in a prompt fashion at the time things happened. Haircuts were decent, ³⁄₅. Service and dog injuries, ¹⁄₅. Get your dogs groomed somewhere that’s not this place. I wouldn’t feel safe leaving the kids here again.

I had this place recommended by a customer and yes I read the reviews. I am more than happy with this location.
I am one of those mommies who even if I am rushing I am going to check out my babies. They have always been great if something needed a little more attention. And everything is written down on the pet cards.
The store could be a little cleaner but I have never seen anyone there abuse or rough handle any of the animals.

Shockingly rude staff who refused to call the owner when I wanted to let them know what was going on. Burn marks where my dogs were shaved. Changed price on me and is a cash only business so when I refused to go get more money they said I was a thief. Told me I didnt take care of my dogs …(even though I brought them to be groomed every six to eight weeks and tipped 20 every time). Beyond disgusting treatment. Never again. If they are treating us like this what are they doing to out defenseless animals locked in the kennels and on their cutting tables?

I’m not sure what all the bad reviews are for but I’ve taken my cat to have his hair cut for the second time here yesterday and I’m happy with the service. My cat is trimmed nicely and he smells good. Both times he has been in good spirits as soon as I’ve brought him home, doesn’t seem scared or jumpy at all.

Like a lot of the others, I had been coming here for 2+ years as well. The staff has taken a serious decline, are very rude/​angry, and not caring at all towards the animals. I walked in the other day and after feeling the horrible bad vibe from the employees, I walked immediately back out. Will never go back there again. I took my baby to Shaggy Shaggy Shake on west sahara which was recommended by a family member and was extremely pleased! They give so much attention and love to the animals and I will always feel comfortable leaving my angel there.

The staff went above and beyond to accommodate me last minute. They also took great care of my baby and had him finished quickly

Always has been a good place, but today 2 new characters were running the place and tried to over charge me and then suggested I go somewhere else as they were yelling at me. Too bad this was my spot. Hopefully the owner will take care of this.

Everyone here is really friendly. Looks like they really enjoy their jobs making pets look gorgeous. Always do a great job grooming our dog. I like this place!

I have been taking my pug to them for 2 years now. Few days ago I left my dog with them for a hair cut and bath. Yesterday I noticed behind his ear there is a red patch and when I touched it it was dried blood and about 2 inches big. I panicked and then realized that he they cut him while grooming him. My issue with this is that mistakes happen and I should have been notified about it when I went to pick him up. No one did tell me.
I called to speak to the manager but she wasn’t in. She then called me leaving a casual message. When I called back she did not come to the phone and asked me to call back at 5pm. No Missy you are in the wrong and you should have got on that phone and apologized as his neck is septic.
I will NEVER set foot in that place again. I don’t think they genuinely care for the dogs… my dog is my love and life and he deserves better treatment.

I wish the employees’ attitudes were better. They’re all so cold and rude, you can always hear their snappy little comments about people and the animals when you’re waiting at the front. So sad.

There are a lot of choices for dog grooming, I suggest you pick another shop. I have been a customer for 2 years, but the quality of the grooming, the turnaround time, cleanlinessand the attitude of the employees has seriously declined.
When I hear employees talking about how «bad» and demanding we are with our family pets, and wishing we would go somewhere else, that was the final
Straw or Me. I was just sitting in the entry waiting for my dog to get finished up after 6 hours, and I just heard them talking amongst themselves. I hate to imagine how they feel about the animals.
I will not bother them any longer and I have never complained. Think about finding a caring groomer who respects the animals and the paying customer.

This will be the last time i take my dogs here. Not jyst one but three different stylists have messed up my dogs haircut! This time they totally messed up her ears and face, ONCE AGAIN we had to fix it ourselves! THEY SUCK! Oh and they always try to get as much $$ out of u as possible… long story short they contradict themselves by saying they accept others coupons but «the lowest we can possibly go on a small dog haircut is $ 35» and THEY sent me a coupon for a $ 25 small dog haircut. They are a joke.

My parents take their dogs here for baths so I brought in my dogs. One got a bath and nail package ($ 15) and one got a full grooming/​haircut package ($ 45) it was fine for the money… A little choppy, not the prettiest of haircuts. But my pup isn’t too hot any longer and she smells quite nice!
The bath and nails for $ 15 is totally worth it since it costs $ 12 just for nails at other places.

DO NOT take your pet here. Worst place EVER to take your pet. Our dog recently got shaved there and we are now at the vet checking for burns or other infections, because his behavior has been completely different since his grooming. WORST PLACE EVER!!! If you want to have your dog be in pain then go here. If you don’t want to feel bad for him or her the days after then go somewhere else!!!