Hottcakez of Las Vegas

I am bummed to stay how disappointed I was in the service I received here. I called over a month in advance to get my husbands birthday cake planned out. First time I called no answer and left a message she didn’t get back to me for a little over a week saying she was on vacation, understandable. Talked to her about what I wanted and she said she had photos she wanted me to look over and we can decide from there, even though I was pretty set and very specific on what I wanted I understand she is the professional and I am not so I agreed have her my email and waited. And waited. And when it hit two days I emailed the company from the email provided on the voicemail which I also left another one just in case. Waited another two days no response emailed again and called to leave another voicemail and still to this day, no response. So frustrated with business owners treating there customers like this. I will never go or even try to come back here ever again.

The best cake ever! Looked great and tasted even better. Any idea you have for a cake, she can create it.

Weird their hours say they open at noon on Saturday because at 215 today, they weren’t open. I was on that side of town and wanted to grab some cupcakes, but they lost my business to the cupcakery.

Went here today and the business is closed! I bought a Groupon to try it out. Guess I will never know now.

I love this place!!! All the deserts are fantastic and so tasty!!! The owner, Lace did my birthday cake and people are still raving about it!!! This is hands down the best bakery in Vegas!!!

Okay so follow my reviews as my purchase is processed. I am a groupon customer. I emailed the business and told them I was a groupon customer. My email was promptly acknowledged in a very polite and friendly manner. I decided to call the business and the owner was as sweet as pecan pie! She gave me various suggestions for my cake and although i know she was probably busy I did not feel as if I was being rushed off the phone. In fact I cut the call short so she could get back to work. I am so excited. I will post more as my order progress, especially for groupon users. So far 2 thumbs up for EXCELLENT CUSTOMER SERVICE.

I’m almost never one to leave bad reviews. But this place has such horrible customer service, it had to be done. I bought a Groupon a month ago for this place, and I’ve been trying to get here to redeem it. I’ve went there not once, but twice when they were SUPPOSED to be open, according to the hours they posted on the storefront, website, even the voicemail. I left 2 voicemails and called multiple times in the span of 10 days. Do you think they got back to me? Of course not. Just like all of the other negative reviews on here mention, they never answer their phone, and they are never open during what they say their hours of operation are. Went there on Sunday 6/​1, when they are supposed to be open until 4, apparently closed at 3. Went there on Thursday, called at 12:30 when they were supposed to first open, thought maybe they were out to lunch, got there at 2, on ⁶⁄₅. Nothing. That’s pretty freaking unprofessional, especially on the week where you KNOW the Groupon for your business is expiring. Must not have wanted to stick to the deals you had going on Groupon. That’s pretty rude. And even on their voicemail (their VOICEMAIL! Not their storefront or website!) they say their going to be closed on a week in May. Well guess they decided to take another week off in June. It’s clear these people don’t take their business seriously. I was really excited about these cupcakes too, but I didn’t even get to try them. I’d give this place a pass, too much effort to just get them to open up when they’re supposed to. There has to be a million cupcake places better than this place.

Have you seen the people this place has made cakes for?! Major celeb status! I feel honored that I was able to get a cake within my budget, and it still look luxurious!
I had been following the owner on social networks for a while now. So when my daughter found a picture of a polka dot, 3 flavor cake– I knew this wouldn’t be too much of a task at this spot.
I sent her the pic and simply asked she change up a color. That’s it. Instead she added bling, and a beautiful bow. It was perfect for my 12 year old daughter and beyond her expectations! Not to mention the flavor was delicate smooth and perfectly sweet!
She has a cool shop on the West side, and offers cupcakes and specialties like lemon bars, and chocolate covered strawberries. You could totally come here with some crazy idea, and this woman will manage to put it on a cake.
I love supporting locals. We have so many great bakeries, cafés, cupcake shops. It’s hard to support them all, this one is worth it! Keep an eye out for Unilocal deals or $ 1 cupcakes on Sundays once in a while!

Just got back from my trip from vegas and I would be remiss if I didn’t write a review about this place. Went in for some cupcakes and ended up with so much more. They were delicious and we ended up having a surprise last minute wedding for some friends while there so we went back asking for more cupcakes or maybe a small cake and the owner totally surpassed our expectations. She turned out the most wonderful wedding cake in just a few hours it was like magic and the taste was even better than the cupcakes! HIGHLY recommend! Wish I lived in vegas so I could go to this place more often! SO GOOD!

we went there 4 times in one week and they were closed with no sign on the window and no out gong message on answering machine about unexpected closure. Very disappointing. We wont be back.

I wanted to try this place out & I saw they had a coupon on here. I had a lot of trouble finding it yesterday because they didn’t have a visible sign & their listed phone number went straight to voicemail. I came back today after confirming the address, & it is indeed exactly where the address says on here. They’ve only been at this location for a short while. I got really confused from the pictures on here of their old location. It is next to a pizza restaurant.
The owner is very kind. I left with 4 cupcakes. They were all good quality cupcakes. The confetti vanilla was my favorite. Really moist cake & not too sweet. The strawberry and red velvet were yummy, but a little too sweet for my family & I.
It would also be nice if they had some cupcake holders in their boxes. Even if I was holding the box, they rolled all over the place in the car and the different frostings collided with one another. Other than that, I’ll most likely return.

I got a Groupon for HottCakez. I called at 10:11AM on Monday and the Gal on the phone told me to come by at 12:30PM, because that’s when they would be open and I could come in and pick out a dozen cupcakes. So, my sister, my 5 year old niece, 7 week old niece, and I went shopping near by to kill two hours. For some reason NOTHING in Las Vegas is close by, the freeway and highway are all so round about, it takes you almost 30 minutes to get anywhere. Anyway, we came back at 12:30 on the dot and the place still was not open. I went up to the door to check and one of those generic clock signs said, be back at and the clock arms pointed to 1PM. Disappointed, I got back in the car, told my sister the situation, and waited. My sister had to make a phone call, so she agreed to wait. 1:00PM came and went, at 1:10PM I called the number again this time with no answer and I left a message, with no returned phone call. A nice Gal, who I assume owns the pizza place, said that the HottCakez owner was there, because her bar is near the back, and she saw them back there. The place never opened…
Needless to say, we didn’t get any cupcakes as promised and we will NEVER be going back. Customer service is horrible. If you can’t deliver, don’t tell me to come back and then NOT answer your phone. I don’t mind coming back another day, just let me know. Just because I’m a Groupon buyer, doesn’t make me less of a customer. I spent money already, and haven’t even tried your product, and now because of you, I never will. We all get busy or things come up, it’s how we deal with it that counts.

Lacia made a vegas-​themed cake for my girlfriends 30^th bday party. It was fantastic! I highly recommend this place! Not only was she extremely patient and accommodating to my multiple requests, but the cake tasted like HEAVEN! We ended up doing chocolate with a fresh raspberry chambord filling! Man, I am coming back to Vegas so I can have another!!!
Plus she delivered to our table at the MGM Grand in time for our bday party, preventing me from having to pick it up and bring it! THANKS SO MUCH!!!

I wish I could have written a review regarding the quality of the cakes but I can only write a review on the customer service at Hottcakez of Las Vegas. I contacted the business owner regarding utilizing a Living Social Deal I purchased months prior to traveling to Las Vegas for my best friend’s Bachelorette/​Birthday Celebration. The owner was kind enough to agree to take the order for the cupcakes despite her prior commitments for the day which I was grateful. Three weeks before traveling to Vegas I followed up and received confirmation and sent one last confirmation email the week of the event.
On June 30^th the day that the cupcakes were to be delivered at 5pm, I received an email from the owner at 4:55pm notifying me that they would be unable to make the delivery but they could deliver them between 1pm and 3pm the next day. Unfortunately I was only in Las Vegas for the weekend and already had things scheduled for the next day. I was very disappointed as I had read wonderful reviews about the business.
I felt that as a consumer I would have been penalized if I cancelled at the last minute and that this business owner did not provide an alternative option to the issue that her delivery person’s vehicle broke down. Taxis are a dime a dozen in Vegas and because it was part of the celebration I would have gone our of my way to secure having them delivered. If it is the owner’s other commitments trumped my order I would have at least appreciated further advance notice so I could have made alternative arrangements.

We just finished celebrating my sister’s Bachelorette this past weekend. What’s a party without a cake???
I’ve been in contact with Lacia for a few months to get this going. She’s a real down to earth gal & definitely a Pro cake designer.
I ordered a Sexxy Red (6 in red velvet w/​coconut rum mouse filling) SUPER moist.
Surrounded were 6 red velvet w/​chocolate rum cupcakes & 6 lrg vanilla butter w/​coconut rum filling. Mmm! All had fondant in a motif cherry design with even edible glitter.
My sister absolutely loved it, as all 10 girls inhaled our cupcakes into thin air.
THANK U Lacia & Hottcakez for making the icing on the cake weekend for all of us!
P.S
Wish we were able to snap a quick pic w/​U & the Hoff’s cake that were U going to deliver next, I sure hope he must’ve loved it as well!
~Vix L.

This was the second UYE I’ve been to in one day. When I was at the UYE at Hot Dog Haus fellow Unilocalers let me know about this cupcake deal going on. If you bring your own box the cupcakes are only $ 1.00 each but if you need a box they are $ 1.50 each. This is a steal compared to places like the Cupcakery.
When we were driving there it felt like I was going on a scavenger hunt because it’s a bit out of the way. If I didn’t see Anthony M or Angela H there I wouldn’t know if I was in the right place or not. There are no signs and you have to knock on a secret door… kind of like a speak easy. The cupcakes are well worth it though! There wasn’t too much frosting and the cupcakes were nice and moist. I think Anthony M is on to something when mentioned the ice cold milk… it would make a good thing even better!

Now these are some fine cupcakes! The cupcakes have a lovely moisture and flavoring that make me hope they can be sold with milk in the future. The frosting is sweet enough without going overboard on the sugar, and keeps a nice fluffy consistency.
It’s my fault for not reviewing this the same day, but here goes my best recollection of what each flavor was: lemon raspberry (
), banana caramel (
), coconut cream cheese (
), vanilla-​something (sorry!) (
) and a chocolate flavor that I didn’t order (
).
If you brought your own box to take home cupcakes, they were $ 1.00 each. If you don’t have your own, they are $ 1.50 (still worth it!) but you get a neat box that keeps the cupcakes from mashing up against each other:
.
I’m always the last one to recommend eating dessert, as I don’t really have a sweet tooth, but let me say that I can’t wait for Hottcakez next BYOB event!

I ordered 3 dozen cupcakes from Lacia a few days before my boyfriend’s birthday. There are tons of bakeries on the strip but I didn’t want to go to a super commercialized bakery and wanted to receive a more personal experience. She was super friendly and let me pick 3 flavors (one for each dozen). I didn’t get a chance to eat the red velvet but heard that one was delicious.
One bad point though — I ordered the cakes with red sugar crystals but when I got them, they had blue sugar crystals. A little confusion I guess in the ordering, but they were still beautiful and yummy.

The cupcake sale they’re starting will be a real hit once all the kinks are worked out.
Location is a bit hard to find but will improve in the future as signs are posted up and word of mouth spreads.
ON TO THE INDIVIDUALLY FROSTED CAKES!!!
Overall the cakes are perfect in balance not too dry not too moist and not too sweet. To my own personal taste the frosting is a bit too sweet but not enough to spike my insulin levels to danger zones. I would have commented to Lacia about this but realized that on a whole actual cake there’s more cake the frosting where as on a cupcake there’s less surface area to put the frosting so it has to be piled on high. ahhh i see what you did there… Regardless they’re still awesome.
The coconut was just absolutely amazing, the Red Velvet totally divine and the Butter Vanilla. If all regular white vanilla cupcakes tasted like the butter vanilla there’d be 75% less crime on the streets… and the other 25% be a mob searching for who ever ate the last one.

Stopped by on with my Son on Sunday for the special Cupcake Sale UYE… Cupcakes (no box, $ 1.50…if you brought a box, $ 1). The location of this place is difficult to find… trust your GPS, it’s probably right. They operate out of the kitchen for Renaissance Catering and you have to knock on the kitchen door, which is on the left side of the front entrance.
Once we got inside, we met the owner and Jessica. They were both very cool and showed us the 3 flavors that were available when we arrived… Red Velvet, Coconut, and Plain. I ordered 4 Red Velvet, 2 Coconut, and 2 Plain… we needed a box, so it was $ 12 for all 8, what a great deal!
We took our little treasure box of Cupcakes and rushed to the car to eat a couple before we left. I had a Red Velvet & Plain and my Son had a Red Velvet and Coconut. They were awesome! The Red Velvet was soft & moist and melted in your mouth… yum! The Plain was light and fluffy… also very good. They both had the right proportion of frosting on it too… nomilicious! (see pics)
Overall, it was a fun adventure to find this hidden Cupcake heaven. It was also hilarious because we saw fellow Unilocaler Tien and another car load of people driving up looking for the location like we did. It felt like we were doing something illegal… ha! The owner explained that she also does custom Cakes… I was thinking about getting a Chanel Purse Cake for The Better Half on her Birthday… we’ll see.
Return Factor — 95%