Ilene’s Bridal & Formal Wear

Ladies, WORTH THE READ, PLEASE do not come to this dump. They broke my heart! I went in over a month before my wedding to find a dress, and fell in love with a beautiful ball room style corset back (keep in mind i’m pregnant so I wanted corset back in case my belly got bigger) gown. The woman there assured me any things that need to be ALTERED, will be. We placed our deposit for the dress and set an appointment to come back to try the dress on again 1 week before my wedding. Today, March 26, I went in with my best friend to try on my dress to see if any further alterations needed to be done. One of the girls got the dress on me and says «wow, this is kinda big» so as she is saying this Kirsten walks in and says «well this is a size 12 dress and there’s no way for us to make it smaller» I’M A SIZE 6!!! Kirsten then says «it says size 12 on the receipt so you should have noticed» I say to her that when i was here the girl told me it was a 6 and would fit perfectly with the alterations. (later i find out it says size 6 on the receipt) She again says there’s nothing she will do and they do not do alterations whatsoever, I can’t describe to you how rude she was to me. So I just say ok lets look at other dresses. I try on quite a few, find another one I love and guess what? SURPRISE there’s a tear in the dress and she «cannot fix that in 1 week» so again, out a dress. I nicely ask for a refund since the previous girl that helped me gave me false information, and refused me a refund! At this point I am very agitated so I call my mom since she is the one paying. My mom gets there and now Miss. Kirsten is very polite making me out to be the monster. She finally gives my mom a refund due to «my rude behavior» Hello! It’s 1 week before my wedding AND I’m hormonal and pregnant.
I get home to tell my fiancé what happened with the dress so he calls our wedding chapel as they were the ones to refer us, just to let them know how crappy the service is. They call Kirsten and she tells them I LOSSED 20 POUNDS IN THE ONE MONTH IN BETWEEN VISITS. 1. I am PREGNANT!!! 2. She wasn’t there for my first visit. ARE YOU KIDDING ME??? I wouldn’t wish this stress on my worst enemy. Please don’t risk the heart ache, save your time and money to be treated better else where.

WARNING!!! If you want to say Yes! To the dress, say NO to Ilene’s!!!
I purchased a beautiful wedding package from The Chapel of the Flowers and chose to add the Regal bridal gown and tux rental. Little did I know what I was in for.
Ilenes has a poor website that leaves much to be desired and no explanation of how the rental price worked or what was included. So I called. They also had pretty poor phone etiquette but let me know that the veil was extra, ranging from $ 100-​$ 200 for a chapel length (which you can buy from David bridal across the street for $ 150).
They picked us up from our hotel (south point) which was nice in a very new luxury 11 seater van. Bonus. The gentleman who drove us was pleasant and talkative. Told us he was the son of the owners and over all he was the best part of the experience.
This is the brides review, the groom is writing a separate review on his experience.
When we walked in they’re was no warm greeting or music. The woman asked us when our wedding was then showed us a row of dresses in a size 8 «they’re not organized by style or price just size… Pick whatever you want and let me know what works, dressing rooms are over there». Then she left. Ummm… What? My fiancé and I are alone in the dress shop with no other customers and that’s the level of customer service we receive? No measuring or consultation. The fitting room she directed me to had a light out. The selection is slim and filled with dirty. Hole ridden. Dated. Garbage. Worse than a thrift store. I’m not a picky bride by any stretch either, I mean I AM renting it! When we did find a dress we loved (needle in a haystack) I came out to the mirrors beaming and the 2 woman (mom and daughter) swarmed me yelling down the shop «too small» «that doesn’t fit you» «what size is that? It’s too tight» I’m 121lbs 5’2″ and I was wearing a size 4 that fit perfectly. I left to try on different dresses after being bullied out of «the one». I picked out a $ 1000 dress that was above my $ 450 package. I didn’t care. It’s my wedding for crying out loud! Which I kept telling them. When the mom (owner) saw it hanging in my fitting room she plucked it out and carried it away before I could try it on «too much money for you, you don’t want this one, what do you 2 do for a living?» Oh. My. God. I couldn’t believe this was happening. I was trying to be polite and not let her grumpiness spoil this amazing occasion. I asked her to show me what she thinks was best for me. She, again lead me to size 8 dresses, «that one you liked (the one) overwhelms you. It’s too much even for Vegas and that’s saying something!» Serious?! My fiancé asked if I could try on a dress from a mannequin and she huffed and puffed about it grumbling under her breath. Isn’t that her job? «If that what shhhe wants…» The mother (owner) also mentioned that she was furious with The Chapel of the Flowers for telling us we could be picked up at South Point, They never drive that far and since we drove to vegas ourselves we should have driven to Illenes ourselves. I tried on about 6 dresses in total. All that fit my age range since most of their stock was older than I am (27). I chose the first dress I tried on. Then they both came out again «that’s not the one I would chose for you but hey if it makes you happy» «ugh your just too short for that but if I hem it for you it would ruin the dress for ever one else» jaw droppingly rude. They grilled us on how brides ruin the dresses by getting them get dirty by dragging them across the floor and «trying them right out of the bag and not putting them back properly» (exactly what she told us to do when she disappeared 2min after we arrived) they made us sign a waiver after. Saying that if we got the dress dirty we would have to pay full retail price (not including what we already paid). We explained that we were sober and would be very careful. Which we were. But they rolled their eyes and swiped my credit card. Even the dress we chose had clear sweat marks and brown stains on the sides and strings poking out of the seams. Like I said, I’m not terribly picky. I just wanted to feel beautiful on my wedding day, like any bride. We pointed it out and they insistent that it had never even been rented before (bull). The veil selection was even worse. Every one I picked up had multiple holes. I managed a veil with only 1 hole for $ 60!
My grooms selection, believe it or not was so bad we left and went to men’s warehouse. Ilenes selections for men is not a selection at all. One size fits all pants, clip on ties, and puckered ill fitting shirts.
Bottom line: If you find yourself in need of a wedding dress or decent customer service, drive past Ilenes.