Jimmy John’s

Placed a large order for a lunch at my office. There was nowhere online to order a side that I wanted, so when I picked up my order I asked if they could possibly do a side, that I was glad to pay for. I was told there was no way they could give me the side that I wanted (just some cherry peppers). I’ve gotten them many times before, on the side, but for some reason, at this location they refused. I was then told by the man at the cashier that if it were a little slower and if I asked nicely maybe they would do it. Hmmm, could have sworn I asked VERY nicely the first time!!! Then to boot, as I pick up my box and bag of sandwiches while carrying my baby in a car seat, none of the 8 or 9 chivalrous men behind the counter could even help me open the door to go to my car! Avoid this Jimmy John’s!!! I’d give it a big fat zero if I could!

Crappy, rude, unhelpful!!! These guys working here suck!!! I ordered a large amount of food online for our office. There was no where online to select sides or request cherry peppers and when I went to pick up the food I asked the guy behind the counter for some cherry peppers and was told they don’t have anything to put them in, I suggested wrapping them up in the sandwich paper and was told they can’t let them leave like that. Then the cashier told me if I asked him nicer then they might of given me peppers. The people working at this place are the WORST EVER!

Order delivery from this location, and it is always fast and fresh. Never have gotten stale bread. This is my go to work lunch when I can’t get away.

Count on stale bread at this location. Lots of stale bread, not much fillings on the inside.
The Rancho/​Charleston location is definitely 5 stars.
This falls flat with a 1.

Tried this place for the first time today, the cashier greeted me and I told him I’ve never been here before so I needed to look at the menu a little longer and he started explaining what they have (types of bread, lettuce wrap, etc). I didn’t even think about a lettuce wrap so I said that sounds good, I told him I like the way the veggie one sounds but I wanted some meat in it, he suggested another sandwich and it was exactly what I was looking for. The food was ready so fast and tasted good for a sandwich place. Excellent customer service!

Tried it for the first time today. My tuna sandwich was like soup. The bread was soupy and wet. Full of water, like they did not drain the tuna fish. Yuck. Does this store have any QC or manager? The roast beef sandwich my buddy ordered looked like it was just one slice. I don’t know how they stay in business. I will give them another try next week to see if it is any better. If not there are other subs shops close by.

Walking in the vibe was off and weird. I stood at the counter deciding on what I wanted and when I was ready no one was there to take my order, everyone walked away. When someone did come up to ask if I was ready I said yes and she looked at me weird, it got awkward until I took the hint and moved over to her register. Once there I felt like I was being rushed in explaining my order, when it was time to pay I swiped my card, but the machine wasn’t working properly. The cashier made me feel as if it were my fault by telling me that I was doing it wrong and that I needed to swipe it correctly. She the took my card and swiped it herself. After it was clear that the damage didn’t come from my end she got the manager to help, I paid for my food, was given my sandwich and just stared at. No, «thank you» or «have a nice day». Went to get a straw and couldn’t find them, I asked where they were after a good minute of looking and was told with so much attitude it threw me off. I almost wanted to just take my food to go. I sat down and started eating and noticed that the bread at the bottom of my sandwich was hard, I asked that it be fixed and while the manager was accommodating the employees seemed like I was burdening them. I got my sandwich remade (bread still was hard and over cooked) and left.

I was delighted to find out that Jimmy Johns was in delivery distance to my job. After reading the reviews I was a little scared to order from this location. Twice! I have ordered twice in the past few days and both times I received exceptional customer service (the guy even laughed with me on the phone .), delivery was FAST and friendly and Quality of food was perfect!
No complaints here! I would recommend this location to anyone :)

I have ordered many times from multiple Jimmy Johns around town and my co-​workers also do. The last three times I have ordered from this location, they have botched the order. Today was the last time I will order from them. I placed my order for delivery. I ordered a country club with no tomatoes, a bag a chips and a coke. The delivery guy handed me a bag with two sandwiches (again, I only ordered one). One of the sandwiches was correct to my order, the other was not. I explained to the driver what happened and he asked me to call the store. As I explained to Robin (who was very cordial and identified herself as the manager) she asked me to return the receipts and they would refund my money and it would take 2 – 3 days. I asked how am I to know that it will be refunded and how I would prove the purchase without a receipt. Reluctantly I sent the receipt back with the driver and eventually received a call back from Robin. She said that due to the way their system is set up, they had to refund the entire amount but would need to place another charge of the amount that should have been charged. So now, they want to charge me again before my money is secured back to my account (putting me out a total of over $ 30 until 2 – 3 days from now) because of a mistake they made. I informed her that I would never again order from that location and would pass this information on to my co-​workers. Very poor customer service.

I use to obsessively order from Jimmy Johns. I love the #2 with cheese and a bag of bbq chips… it is relatively inexpensive for a full belly… i like their new location because they have a lot of extra seating and it’s just newer… HOWEVER. I use to have them deliver… literally…6 times a week to my apartment. I bought a house ¹⁄₈ of a mile from my old apartment and they won’t deliver to my house. They will not cross Torrey Pines to drive to the 4^th house in on my street to deliver me the same food they use to deliver 6 times a week when I lived ¹⁄₈ of a mile away… blows me mind… i now have eaten at this location… twice since they’ve moved… it has literally left a bad taste in my mouth that they can’t make an exception since I use to order from them so often for 4 houses down… so essentially… they have lost my business because i loved that i could have food delivered when i was on my way home from work instead of always having to go pick something up.

So, they are fast just like they claim. However their food is not that spectacular. I ordered a sandwich on whole wheat bread. One of the pieces of bread was the heel of the loaf not to mention that the bread was stale.
This is not the first time I’ve received stale bread from this location. I ordered extra sprouts on the sandwich as well, and there were barely any on the sand. I guess that’s an improvement over last time when I ordered sprouts and got none.
Fast is not always better.

Manager and staff are very rude. Do not appreciate the service here.

The new place is great!
They used to be at whole foods plaza, now they are behind chevron gas station across the street. Now it’s Way bigger and spacious, plenty of indoor and outdoor seating. Easy access and parking.
Same great subs. My fav its #4.
They also have great catering options.
And when we are lazy, we just use their freaky fast delivery.