Johnny Rockets

Nothing special about this location. The staff could be more friendly. My sandwich was a little overdone, but my chocolate shake was great! xD

Loved it!!! reminded me of when I was a kid going to the soda fountain with my mom. Had a Burger Fries and a shake. Everything came out hot and fresh. Shake was creamy and delish! Definitely will go back!

Johnny Rockets is one of the original burger joints that everyone talks about, which is fine. I don’t think it affects how I feel about the place as well as the food. Upon entering, you get that old school diner feel, which is exactly how it should be.
Service was good and our server was apologetic when our shakes came out late because they didn’t have any whipped cream. No big deal. However, you can tell that the server was either new or nervous. Didn’t flow very well, but I don’t mind it.
I have to say that I really do enjoy their sweet potato fries, but their burgers are just way too oily for my liking. You take a couple bites and oil is just dripping onto your plate. Overall, the burgers are good, not amazing. And their shakes are good as well. Not anything too special here, but it’s good for a bite to eat with family.

IF you can get your order correct. The food isn’t bad. Service sucks. 2 days in a row they took forever to make a simple cheeseburger and a milkshake. The manager on duty gave me a free hamburger and milkshake to use for next day. So I thought I’d give them the benefit of the doubt. Came back on Sunday ⁴⁄₁₇ @130pm. Use the coupon and also purchased another burger and fries. I was told it would take 10 to 15 minutes. However it took a half an hour. And yet the order was not correct or HOT. Vanilla milkshake magically turned into a strawberry one. The hamburger and cheeseburger were ICE COLD. Never got the fries. Needless to say I was a little hot under the collar. I had to walk back from my hotel across the street into the mall to talk to the manager. I got a refund. And now waiting to see IF THIS ORDER IS CORRECT AND HOT. Once again food wasn’t coerct. Plain single hamburger with ketchup turned out to be a cheeseburger with onions, tomatoes, mayonnaise on it. So the bun fell apart. And the food is lukewarm again. I will never come to this locate. Either you guys need to hire more help or train them better. And yes I called the general manager and left him a nice message. So my opinion is there are other nice places to eat around here.

Not the best experience I’ve had here. My burger wasn’t even edible, bit was super greasy. We sat at the bar and had a good view of the kitchen. When we first got here, everything looked good. Then our drink order was taken, 10 minutes later I had to ask our server for our drinks. Which he apologized for taking forever mind you it was not busy. Got our drinks and food order was taken, about 15 mins later we got our food, had to wait and extra 3 for sweet potato fries. Took a bite out of my burger and I could feel the grease exploding in my mouth. Set my burger down and when I picked it up my burger was soaked in grease, bun was so soggy, I couldn’t set it down on my plate anymore. I ate the burger as grease continuously dripped from the bottom side. The taste was not good at all since I was eating so much grease. Sever was not attentive. I can’t say I will be coming here again.

Here from Honolulu visiting. My boyfriend wanted to try this place out. Even though it’s not a fancy restaurant like the others in the mall it’s nice. It gives you the diner vibe. The service Tyler was great, always checked on us and gave us excellent service! The food took a little long but that was okay since we were in a rush. The food was great! It was a cute diner like restaurant for so good olé fashion burgers, fries and shakes!

The food is dull and bland. It’s not worth the price especially for soggy food. I rather eat soup at a soup kitchen.

Everything from the customer service to the juicy burgers made my experience a 5 star review. Definitely would go back.

The shakes were amazing, we got seated right away, and the enthusiastic servers made the experience that much more enjoyable. Great place for a shopping day :)

After a busy day shopping, my boyfriend and I decided to stop for lunch at Johnny Rockets. We had an extremely enjoyable experience thanks to our sensational server Sherri. Sherri greeted us as soon as sat down and we ordered water and shakes. Sherri even gave us some ideas on what to do in town later that night, an added service for sure!
I’ve never been to a Johnny Rockets so wasn’t expecting to see singing and dancing. I absolutely adored seeing our server Sherri participate in the entertainment and it added a nice oldies feel to the restaurant. The food was tasty and the shakes were really thick. I would definitely come back and request Sherri every time!

Convenient location to grab a bite.
We got seated in a timely manner, the service was great and the shakes were delicious. Would go again :)

I ordered my meal to go, philly fries and a chicken burger. I waited for about 45 mins for my meal to be ready. After 30 mins of waiting, I asked the waitress the status of my meal. She said «they are literally just packing it right now.» However, I waited another 15 mins. Another waitress said they were extremely busy. I didn’t mind the wait at first, but please be honest. It seemed like they forgot my order, but had to lie about it. The people who ordered their meal after me all got theirs first. So, please don’t say it’ll be right out when its not going to be RIGHT OUT. (1 star for service)
Aside from that, the food was great. (5 stars for the food)

***PROS***
* Located inside Fashion Show Mall
* Quick seating
* Delicious shakes, burgers and fries. Like REALLY!!! The FLAVOR of the burger is so amazing, it puts other burger restaurants to shame!
***CONS***
* A little slow to get our check so we could leave. Had to take my credit card out and wave it around to get our server’s attention.

I’m giving this place a 1 star to hopefully deter some happy lunch folk from stumbling into this place.
I dropped in for lunch at the Fashion Show Mall and I could have sworn the kids and I usually enjoy Johnny Rockets (definitely not at this location) — with their 50s throwback and the song and dance routines.
This particular location though, seems to ALWAYS have a long wait at the ‘wait to be seated’ sign even if no one is there. I just wanted to sit at the bar; party of one pls! One woman (literally just the one serving me) really cared about my service and so nothing negative to say there. She made sure I had everything I needed and wanted. The older gentleman next to me though… Yikes! He was seated not long after me and I must have been halfway through my burger before he got up and left in a huff. Rightfully so. He hadn’t even been served his drink! I lucked out this time.
So pretty much…
I ordered a good ol regular burger– have u had a fatburger? It tastes like that. Onion rings. And a coke. My total was $ 18 +change. I gave my waitress a tip because she delivered, but I’m very certain for around $ 25 there are far more worthy burgers on the strip. Stripburger is at the same mall. Skip Johnnys.
*update in response to Robb*
1 star stays. Service is inconsistent. Food isn’t bad, but not so great that I would visit again. I’ve eaten here at least half a dozen times. See below for an example of their service. Aggressive confrontation? Unilocalers are gonna Unilocal,Robb. The 1 star is my opinion… I didn’t leave out the fact that on that particular visit my server did a good job so others may find this information as well as other reviews useful in making their own decision.

Servers are nice, food is decent, but what the hell is with the prices? I’m from LA, and no where on their menus do we have to pay more for fries when getting a burger, and shake prices here, good Lord!
And during our visit, they blasted the music really loudly and the servers were dancing to the song. Umm, if I wanted to get a show, I would’ve gone somewhere else. That has never happened at any other Johnny Rockets I’ve gone to. That really kinda killed it for me.

When your shopping and get hungry for a burger this is the place to go. You have no other choice actually when it comes to burgers at fashion show lol

The food here is delicious! I got the route 66 burger, with the bacon cheese fries and a chocolate banana shake which hubby and I shared both the fries and shake. My husband got the original burger. He thought it looked kind of small.
Everything came out hot and fresh not long after we ordered. The server was very attentive and really brought us everything we needed. My hubby brought me here on a Groupon. Both he and I were pleasantly surprised at the taste and quality of the food. I usually don’t eat this kind of food at home. Definitely a good reasonably priced meal to get your day started.

Pulled a strand of hair out of the burger. Loss of appetite. Fries came before the food. And the juke box ate my money. Ehhh I’ve been to several Johnny Rockets and i keep forgetting why I don’t like going there. The one in knotts berry farm was the only fun place. It would of got a 2 maybe 3 but the hair grossed me out.

No wonder this place needs a Groupon…
The food LOOKS like it’ll be good but then you taste it and it’s just bland and soggy. The burgers just DON’T TASTE GOOD AT ALL!!! wtf??! To put this into perspective, I’d rather eat a Mcdonald’s mcChicken.
The worst part is: they charge $ 10 for a SHITTY burger lol. I got the ROUTE 66. Doesn’t the description look like it’d taste amazing!!!
«This favorite is named after the iconic, carefree, American Highway. Swiss cheese, grilled mushrooms, grilled onions & mayonnaise.»
NOPE. Tasted really bland. It’s just bad. The meat was bad, the cheese was bad… it was just a bad experience.
Then we got this apple pie a la mode. You can’t mess this up right?
WRONG AGAIN. Got the dessert half melted. Apple pie tasted like cardboard and it wasn’t even warm. Ice cream tasted like fat-​free milk in half-​solidified form.
I just can’t. Never again…
I don’t know if it’s just this location, but avoid Fashion Strip Mall Johnny Rockets.

Sonia and a trainee seemed so clueless when I asked questions about the menu. Sonia also gave attitude while I was ordering. Service is lacking. As for the food, it was the best I’ve had and I do visit often. Probably gonna skip this location next time