Kelly’s Glass & Mirror Company

I am the owner at precision window tint in Henderson Nevada and I have been using Kelly’s Glass for all of my glass needs and referring my commercial and residential customers to Kelly’s Glass and have had nothing but great from my customers and also from my own personal use! With that being said my company is a 5 star business with Unilocal and there is no way that this buisness should be at 3 stars! I would not doubt that some of these negative reviews are from competitors! I highly recommend Kelly’s Glass and mirror!

The mirror on my bathroom cabinet door came loose and shattered. They put in a new mirror and glued it in assuring me it would hold this time. It began to come loose, I took it back before it could fall and break. They wanted me to sign a waver agreeing to pay for a new mirror should they break the old one in addition to the re-​installation cost. I was informed that it might have been a bad batch of glue that is not their responsibility and this is standard policy. The cost would have been greater than the original job. They certainly do not warrant their work nor take responsibility for their actions. Use them if you wish. Job done inadequately, refusal to correct. Your money…

See some old-​school guys that are still doing the right thing and being honest at six pieces of glass I need a cut and they handled it no questions asked. Very small job but I felt very important.

Personally I’ve only had cabinet door glass cut through Kelly’s a small handful of times, each time customer service and execution have been top notch. At my office, they installed the glass for our conference room and door side lights and did a great job.

Great work!
Called Kelly’s Glass & Mirror to replace a bathroom mirror that was way too small in my master bath.
I placed my order, put 50% down, and a week and half later two friendly gentleman came out to my home, removed the older mirror from the wall and put up a nice, new, ¼ inch thick, beveled mirror within minutes. It’s amazing how much of a difference it makes in the bathroom.
I will be using this company again for my guest bathroom mirror upgrade very soon!
Thank you, Kelly Glass.

Had a large single-​pane window that cracked. The two star is for the customer service. They didn’t put tarps down inside and outside leaving shards of broken glass on my carpet, rock landscape I even found some clear across the driveway. My husband called and was told new guy and we couldn’t do anything until the owner is back in town. Really the supervisor knowing it was going to be a difficult job should’ve been there or came by to check the work

Unreal.
The service at this place is great.
I walked into the shop about 11am on Tuesday to purchase a large (4’x7’) sheet of glass.
Not only did they beat every price that I was quoted elsewhere (Including delivery), but it was also ready to be delivered same day!
Thanks to these guys, my dining room if finally complete and looks gorgeous.
Cheers!

I wish I would’ve checked Unilocal before calling Kelly’s Glass. They don’t keep appointments at all. This is with two chances. First they failed to show up, call or reschedule. Their manager said it was a mixup & to keep the other guys honest in price let them do the estimate. I agreed to it only to have them show up early pounding on the door. Waking my 92yr old grandfather and wanted access inside where he was sleeping. If they would’ve kept the appointment which we set neither of these would’ve been a problem. No matter how good the deal I will not be calling them again & would suggest you save yourself the trouble as well

We had to replace the glass on 30 inch x 24 inch picture frame that was in our rented, furnished home. We were in a bind for time because we were also in the process of moving back to California in less than 24 hours. I called ten different glass & mirror places. Most of the stores were closed at 4:00 pm, but these proprietors did answer the phone and very kindly asked me to come in on Monday (which was not an option because we would be in California). Evidently, most glass and mirror places are generally open Monday through Friday. I needed same-​hour/​last-​minute/​crunch-​time type of service.
The highest price I was quoted was approximately $ 36 from Michael’s (which was open till much later than the glass and mirror places I called). The lowest price I was quoted was $ 20 (I wish I could remember which company this was — I will update this review with that information, later). $ 20 is great, but not if I had to come back on Monday (which was not an option) to take advantage of that deal. My move was/​is on Saturday (today).
When I called Kelly’s, I was surprised to find out that they close at 5:00 pm. HURRAY! They are open later than most (or all) of the glass and mirror establishments in the area. I spoke to an excellent customer service professional named James. He quoted me $ 22. OUTSTANDING! I told him that I would be coming from Boulder City (which is 30 minutes away). The call took place at 4:51 pm. There was no way that I could make it to Kelly’s before it closed. I explained my situation to James and asked him if he could do anything to help me. He immediately came up with a solution that lent me to be able to pick up the glass after hours. EASY. First, he took the measurements that of the glass. Then he took down my credit card information. Once the glass was cut (which happened promptly), he called me back to tell me where he SECURELY left my purchase. VOILA. I drove to Kelly’s, found the glass (securely set aside for me), packed it up, and I saved myself a whole lot of running around on the morning of my move. The whole thing was effortless. The glass was perfect, the picture looks as good as new, and I thank James for coming through like a CHAMP! :-) THANKS A MILLION!
I would recommend Kelly’s to anyone who wants great customer service, low prices, and the peace of mind inherent to working with professionals with a «can do» attitude.

Horrible
I took a piece of glass there simple size
And I had to go back 3 times because they could not get the size right.
The first time the guy wrote it down wrong. The second time the so called professional measured it wrong even though I told them to make sure to compensate for the the frame and channel. Not acceptable

Update:
So its been exactly one month and the window on the door is still not fixed.
I took Friday off from work to drive to Vegas from California for our installation appointment because apparently they DO NOT do weekend appointments even though their greeting message when you call says they DO.
We arrived in Vegas at 1:30am on Friday and our 8 am appointment. Immediately, the guys said they had a problem. The glass that was made was wrong and basically would be illegal to install. The contractor that Kelly’s Glass sent me didn’t know what he was doing according to these guys.
I called Kelly’s Glass right away, James «the manager» was all over it, he was informed by the guys of the problem and was working on getting this fixed. He NEVER called me back.
I am back in California– just called them again to NO resolve. I was promised a call back… we will wait and see.
So far very disappointed in their service.

Efficient, knowledgable, reasonably priced, prompt, — every time I went to the store it was a pleasant experience. Mark and Rick are great!

While visiting my elderly parents a heavy glass table top broke. I called Kelly’s glass. They were wonderful! They came out and measured for the table and delivered the glass to me. Had I been at home I would have loaded the table into the Jeep and taken it to them. But since my parents have a small economy car I wasn’t able to fit the table or the completed glass into the car. I had called a couple other companies and they would not come out to measure a table top. I greatly appreciated the service I received from Rick, James and installer Chris. Also the price was very reasonable. I highly recommend Kelly Glass and Mirror.

I used Kelly’s Glass a couple of years ago for a repair and was pleased. Not sure what is going on there now. I called early on a Wednesday morning and explained the repair I needed. Was told the «residential» person would be in at 9am and would call me. Waited all day and didn’t hear anything. Called again late afternoon Wednesday to make sure they still had me on their list. Was told yes, the «residential» person would be in at 9am the following day and would call me. Waited again all day, no call back from Kelly’s. Gave up and called another company on Friday, which sent someone out first thing on Monday. Still haven’t heard back from Kelly’s!
Don’t know what the story is with this company. They apparently don’t need any new business!

Neighborhood kids shattered my sliding glass door with a BB gun over the weekend. Brian got his guys out to do an estimate, ordered the glass, and got it installed for me post haste.

Same as other reviewer. I scheduled my FIRST appoint over two months ago. So after I take a day off of work to meet for an estimate (yes, a day off of work, so one would think I was very serious about this.) the guy never showed up. I phoned and was told that my file was apparently lost, amongst laughter and a no big deal attitude from the business. So we schedule a second that takes over a week to occur. That goes ok, and the guy tells me that I’ll be contacted with final estimate. I let a month go by and phone yet again. Guess what, yep, file lost, again! So the agent speaks to that and says that he’d really like another chance and would like to phone back to re-​schedule. I give in since I’ve gone this far and understand mistakes and think that now maybe they’ll give extra effort, well, that was now over two weeks ago. I don’t know how these people are in business, or if they even are a legitimate business. I’m going to look elsewhere now for sure.

We are from Wyoming and have 5 rentals in Summerlin, Las Vegas NV. The experience we had was great and would reccomend them to anyone. We will use them for all work on our house rentals. Ann Michaels

My shower surround is gorgeous!!!

I would think twice before even wasting your time getting an estimate with this company. Difficult would be how I describe the experience. After having to schedule them twice to get an estimate, I still wasn’t contacted with the estimate. I called and their supervisor told me he would contact me by the end of the day. A week later, still no call.
I tried to contact the owner to tell him. (If it were my business I would want to know but maybe he has so MUCH work he doesn’t have time to replace an estimated $ 600 – 700 job), He would not take the call. Unbelievable! I thought businesses needed just a little customer service o be successful. Apparently, I was wrong. But, it does explain why his employees have not regard for potential customers and follow through. The owner doesn’t either.
I guess they did me a favor. I am sure that if I used this company it would have been nothing but frustration.