Lone Mountain Animal Hospital

This place is wonderful! The vets are all great and the prices are more than reasonable, definitely recommended!

We purchased 2 guinea pigs from petsmart. The staff at lone mountain animal hospital asked about our experience with petsmart and what information we were given after our purchase, which was nothing. the staff then printed out information for us and told us a trusted site to look at any information about our guinea pigs. I am so grateful for their help. We had to bring our guinea pig in for an extra claw that was hanging off. They took care of it and then called the next morning to make sure everyone was okay.
They are super caring.

The staff was great and I was impressed that they were able to get me in for a same day appointment. However the cost was a lot higher than I would have expected and of course they couldn’t give me a quote or any idea of a price before I went in. $ 376 to test for a urinary tract infection and I still had to wait for the results because they couldn’t test inhouse. They called me with the test results two days later and wanted to do further testing because, as the technician put it, they wanted to find out specifically what type of bacteria was causing the infection. If it cost $ 376 for the simple test I didn’t want to know the cost for the more extravagant tests

Excellent avian vet! Offered a lot of services and learned a lot about bird care! Also will kennel your bird for $ 11 a day!

I found this place through their sister property of Craig Animal Hospital and found it to be equally amazing. Since CAH was booked to house my fur son for a couple of days I was provided with this facility and was not disappointed.
One think they do different here is they take a picture of your pet upon arrival for safety practice. Very impressed with this and every pet hospital should take up this practice.
I love both locations and cant say anything negative about either facility, so I am just glad to have found 2 locations for my son’s needs plus very attentive and knowledgeable staff plus one of the most reasonably priced!

Awesome hospital. They take in and treat strays. We found an injured bird and they took him in! We love this place. :)

We were referred here by Craig Animal Hospital for boarding services. When I talked to Jennifer I clearly explained the importance of getting all paperwork and everything in order prior to us bringing our dogs there for the stay. I even stopped by the office and talked to Jennifer and gave her a copy of the current shot records for each of our dogs. I explained to Jennifer that one of our dogs needed her shots updated. I asked her if I needed to bring that dog to their clinic early to get her shots and anything else you may need updated prior to us leaving on our trip. We had a very early flight and I explained to her that we needed to simply drop the dogs off and get out of there as quickly as possible in order to meet our flight time. She assured me that she would get all the records from Craig animal hospital and that it would be no problem checking the dogs in quickly and getting out in order to get to the airport on time. When we arrived on the day of our flight the staff there wanted us to wait around in order for a vet to examine one of our dogs because the shots weren’t updated. I explained what Jennifer had told me and also of my offer to come in days prior to get this taken care of and they told me they had no idea. Eventually after me strenuously explain this to them they agreed to get the records from Craig animal hospital and give The one dog who needed an updated shot her shot and that we would take care of this when we came back from our trip. When we came back from our trip we noticed several billing errors one they charge for physical exams on two dogs that were already done at the Criag clinic they also gave a dog a rabies shot he did not need which once again was taking care of at the Craig clinic apparently no one at lone Mountain called over to Craig or there was a miscommunicationand we ended up paying extra money for services we did not need. Jennifer was there when we were picking our dogs up and assured me that she would call Craig clinic get the records and refund my credit card for the overcharges. That was over one month ago. To date, I have not heard nothing from lone Mountain animal clinic. The dogs were in good shape when we pick them up so they’re boarding services I assume get a good job with your recordkeeping there overcharging and their lack of customer service has lost me as a customer for life I’ll simply find another place to take my dogs for their vet needs.

After having a nightmare of a time with my 8 month old kitty here, Ellen (the office manager) helped me out a lot and I greatly appreciate everything she’s done for me and my kitten.

Everyone was really nice. My dogs seemed comfortable with the staff and surroundings. The bill was reasonable. The parking isn’t great. My dog was taken in the back to be weighed and for shots. This wasn’t what I was used to. Over all it was good. I will go back.

First off, the staff here is EXCELLENT! They were extremely friendly when I called concerned about my dog, who I rescued from the NSPCA. I already had a less than positive experience from another animal hospital in Henderson weeks prior. They tried to upsell me and tell me all the problems my dog had without even properly examining him. I was warned by the NSPCA about vets like this, so I decided to go to Lone Mountain Animal Hospital as a friend had referred me.
Upon arrival, the staff was just as friendly as they were on the phone. They got my dog all set up in their system, and we patiently waited for the doctor. This is where the problems began. Dr. Starks was horribly rude and condescending. He walked in and looked as if he was annoyed he had to take a 6:30pm appointment. He cut me off every single time I tried to speak, and corrected me and made me feel as if I was stupid. When explaining the situation to him, the only thing he heard was that I had recently adopted my dog. He immediately started to imply that my dog had certain illnesses from the shelter, such as kennel cough. This was exactly what the NSPCA warned me about, I thought. I advised him that I had already seen another vet and he was fine, but to focus on the issue at hand. He began to tell me that my dog probably had some sort of infection and that he would need to take him in the back. I told him that I needed to know how much any procedures would be, and he immediately got defensive and said that «we will obviously give you an estimate,» rolled his eyes, and took my dog in the back.
Literally two minutes later, a staff member walked in with a printed paper of all the recommended procedures, prescriptions, and prices upwards of almost $ 400. I, as a diligent and smart individual, started to question every charge. If I’m going to pay for something, I’d like to know what I’m getting. Isn’t that pretty standard? Well, not here. She started getting annoyed because I asked questions. The staff member insinuated that it was because I couldn’t afford the procedures, which was not the case. I only wanted to know that if there was anything else I could do, such as home remedies or over the counter medicines, that I would rather do that. Instead, I felt bullied into paying them the high prices. When she couldn’t take it anymore, she told me that she would get the doctor, and left. A few minutes later, I heard the doctor talking about me outside of the door, and then he literally barged in, rolled his eyes once again, and said «So you had questions?» His attitude was far beyond professional, and I had had enough. I told him of course I had questions as people should, and that I didn’t understand how he could take my dog in the back and less than two minutes later have a printed paper with estimates. I didn’t realize infections were diagnosed so quickly. It would have taken at least two minutes to type and print out that paper. Did you even have time to examine him? The more questions I asked, the angrier and shorter with me he got. He never once closed the door and argued with me in the doorway. He finally said, «Well what do you want to do?» I then told him I wanted a few minutes so I could text and ask someone who knew something about dogs. He, as you can imagine, rolled his eyes and stormed off.
A few minutes later an amazing staff member from the front came in to check on me. I told her my concerns, and she walked me through every single item on the estimate list. That is all I wanted; to feel comfortable paying that amount because I knew exactly what I was getting. She was one of the nicest people, and genuinely cared about me and my pet. Isn’t this why people decided to become vets? Because they love animals?
Like I mentioned in the beginning, the staff here was AMAZING! And from what I was told, Dr. Calloway is great. Next time, I will request her specifically. But I will never, and I mean never go back to Dr. Starks. He is a horrible human being that does not deserve to help animals or people. He clearly does not care about anyone or anything but himself. He is rude and condescending, and does not deserve my business. As we all know, pets are family, and I will NEVER let my family come into contact with Dr. Starks’ horrid elitist attitude and energy.
*I would also like to point out that my dog left bleeding even though I was advised they would not being doing anything invasive, and the affected area has now gotten worse. If this continues, I may consider taking this matter even further than Unilocal

Great people. They take great care of my animals. A little pricey in some areas but overall worth it!

We found this wonderful place years ago with our last boxer, and returned when we got a new puppy last year. Every vet and staff member at LMAH treats our dog like he is the best dog ever, with lots of love and attention. Our pup needed emergency surgery last year, and they answered all our crazy pet parent questions with patience and understanding. We have also boarded him there, and he thinks he is going to camp every time.

I refer every pig owner to Dr. Lee. She is wonderful with all my pigs and rescued pigs and I could not ask for a nicer, more accommodating staff there!

Great, knowledgeable vets and staff. I’ve never taken my snakes to the vet until a month ago. My snake had serious mouth rot and after treatment and $ 800 charged, she seems to be well now. Though every time I go for follow up they tell its the last «treatment» and add more medication. the increasing bill is becoming a bit ridiculous, I never thought treatment for mouth rot could be this expensive. I just hope my snake is truly well now. Don’t think i can soebf more money on shots, Ranging from $ 20-​$ 85 per shot.

Since I moved last year, I needed a new vet and my friend recommended this clinic and as soon as I saw Dr. Debbie White was a vet here I got excited considering I loved her book about Pugs (How to be your Pugs Best Friend) I found on Amazon earlier last year!
I’m a crazy pug mom and love them like my children and as I’ve been taking veterinary medicine classes I always go crazy and ask a billion questions to be sure I’m always on the right track. At first Dr. White would keep a smile on her face and answered my questions even the repetitive or silly ones. But then in January she started pushing on me to test Luna for Ear Mites which the estimate provided was about $ 150? Now I love my dogs but I’m not rich so $ 150 is not easy spending money and I don’t have credit cards I can just let $ 150 hang out with interest on. She let it slide and gave me a $ 20 ear flush to try out and when I returned in February she ONCE AGAIN pushed the $ 150 ear mites test on me. Now I know Luna’s ears have a lot of wax in them but I had a feeling in my gut that ear mites was not at all the problem. So I took Luna to another vet for a second opinion and sure enough I was right, she just has bad pug ear wax and all she needs is daily ear cleaning! What a waste of $ 30 exam fees!
They do give out complimentary Pet ID cards that have the renew dates for your pet’s vaccinations which is helpful for people who can’t remember like myself but honestly, this clinic is not the best in town. If you live close by and you need a vet, go see Dr. White but beware that she’ll probably try and sell you the wrong diagnosis and be real fake with you about it to talk you into it. I’m lucky I caught onto her behavior! Also, don’t bother using the Free Exam coupon on their website, my printer was broken so I showed it to them off my mobile phone explaining that my printer was broken but that is why I came in and they said «sorry we need a paper version» even though I called them on the phone an hour before my appointment and she said showing it off my phone would SAVE paper and it would be fine! So don’t expect great customer service from the front desk while you’re there.

Our bunny, Jukie, woke up with a case of the snuffles. It’s a bacterial infection that causes respiratory problems, and can develop into a mess of health problems. Dr. Starks was very informative, and gave us lots of information. He gave us a couple of options for treatment. I never felt pressured. The staff was friendly, and the wait time was short. The cost of meds was reasonable, and hopefully Jukie will be all better soon.

Great knowledgeable staff. Always friendly, true animal lovers. I’ve been taking Sasha my mixed breed pitty, two cats and a yellow belly slider turtle for years.
The vets here have kept all my pets happy and healthy.

I have to change my review from 5 starts to 3 and here is why…
I took my water dragon to this hospital back in December, a week before Christmas. It is now January 31^st and I am finally getting a response back from this vet after calling multiple times to check on results from a skin test. I even called them after Christmas to let them know my water dragon had passed away but I still wanted to know the results because I have other reptiles.
Apparently the diagnostics place that did the testing LOST the results. Just… gone. I know it isn’t lone mountains fault that the diagnostics place lost it, but really… this isn’t acceptable. They were nice and offered me to get my bearded dragon tested for free to make sure nothing transferred to him but I just wanted my money back at that point.
These people seem really knowledgeable but I am not happy with how this experience went and I am not sure that I trust to get any other tests done here.

When my Pyrenees tore a dew claw, they were able to treat her right away as a walk in! Very clean facility and patient rooms. Very nice staff and Dr. I would recommend them for your pet care :-)
I would give them 5 if I could have seen their procedures room.

I love this hospital. I took my bulldog in for a spay and found out she had something much worse going on and Dr. Bryan was so amazing with her and me. She kept me abreast of everything that was going on and since I explained to them I really didn’t have a lot of money she was very «real» with some of her recommendations dependent of the outcomes. Gratefully things turned out better than the worst case scenario and now my baby is home relaxing. Thank you Dr. Bryan!