Lucky Cab

Took a cab from Las Vegas airport to Treasure Island and it cost me close to $ 40 when it should have been around $ 20. The driver took the long way — taking the freeway. Whenever you take a cab and you go through a tunnel — it means you’re getting ripped off and the driver is taking you the long way to double the fare. I put a stop on my credit card payment and I’m waiting for the cab company to call me so I can file an official complaint. I will also be calling the taxi commission to launch an investigation. WATCH OUT!!! NEVER Allow Cab Drivers Take The Freeway! ALWAYS use Las Vegas Blvd From and To the Airport.

I wish I had the option of zero stars! This was the worst experience with a cab driver ever. $ 27 from the Las Vegas Airport to the Rio is outrageous. In researching it this morning, it SHOULD only cost about $ 18. That wasn’t even the worst of it. The driver felt I did not tip him enough and was very rude and berating. He even refused to take my bag out of the trunk.
I take taxis often in San Francisco and have never been treated so poorly. NEVER use this company even if it is the one that you are «assigned «in the cab line. I don’t know how they stay in business with their high prices and poor customer service.

Assigned cab 2502 at airport. He was angry because he waited 2 hours in line and I live close by. Didn’t put address in, but said he knew when I told him the very major cross streets, but kept taking wrong turns and I had to keep him on course.
Had no flea or bedbug bites when I got in and I’m COVERED on my legs through my jeans upon arriving at home. Have pictures to prove it.
Never again.
Can’t wait for Über to pick up!

On ⁷⁄₂₃ we went to Vegas to enjoy a baseball game with our family at the 51’s. We stay in a hotel pretty close to the field, but do not walk because we don’t feel safe enough with our younger kids. Reading previous reviews I noticed that sometimes the taxi wait times can be long, so I called about two hours early and asked if it was possible to preschedule a time. The dispatch said no problem and I told her where I was and where I was going to. After she prescheduled it she said I’d get a call from the cabbie before pickup. I did receive a call to say he was waiting for us downstairs. It was about 30 minutes earlier than I wanted, but no big deal to us. We went downstairs and got in the cab. When the driver found out we were only going 2 blocks to the stadium he gave me a huge lecture all the way there on how I made him come all the way over here for a 2 block trip. He complained how he had to drive 20 minutes away from his place at the airport just to give us a short ride. He was extremely upset and took it out on us without hesitation. I explained I gave the dispatcher all the information, and basically he didn’t care. When we got to the field he kicked us out at the wrong side of the complex because he saw some young guys waiting for a cab. We said that this was the wrong spot to drop us off and he said cabs weren’t allowed in. We ended up getting pushed out and I ended up not giving him a tip. Unfortunately we had a long walk with my young kids to the other side of the complex. When the game was over, we went to the taxi line and got into a cab that had a driver that was friendly and honest. Which made the quick ride home much more enjoyable. I ended giving him the other guys tip as well. Lucky Cab… maybe you should take pride in your company and monitor how well your drivers give customer service. What a horrible experience we had, all due to a extremely rude and unprofessional driver you employed.

I was just cut off by one of your «friendly» drivers about 10 minutes ago. Not only did he illegally come into my lane without his blinker, he then stuck his middle finger at me and called me a bitch, with customers in his car. So unprofessional and disgusting.

The worst. Cab drivers are rude and when they drive the make very bad judgments. Never use them. He drove in the bus stop lane and cut many cars off.
2939 was cab number. We heard local people blowing horn at us very embarrassing…

Horrible!!! I was in Vegas 5/9/15…The guy took me on the freeway instead of streets and charged me 28 dollars to go from the airport to Cosmo hotel!!! Total ride cost $ 35 bucks BAD BAD COMPANY!!! It should have cost around $ 10 bucks

Do NOT take this cab company. I don’t usually write reviews but my experience with them made me angry enough to write this. Just took a cab from the airport to Cosmopolitan. At the airport, rates stated it would be 18.75 to the Cosmo. Our driver took the long route and our final fare came out to 32.00. He wouldn’t give us a printed receipt when we asked for one and instead gave us a blank slip of paper with the cab company’s name on it. We also gave him a 40 only to be told that he didn’t have any change. And he didn’t even get out to take our bags out of the trunk. STAY AWAY! I hope they shut down.

A 15 to 20 minute wait? It’s actually closer to an hour wait. Our driver said he was close but was actually by the strip doing another drop off. He wanted us to wait even though when he first called he was down the street. Called to get another cab and they said they would bring another driver. They still brought the same late ass driver!

You suck! We called for a cab, and were told it would be 15 to 20 minutes for pick up. We waited 45 minutes in the hot sun, and proceeded to walk forever to find a taxi. If you don’t want jobs, then don’t accept them. Lucky cab was very unlucky for us, and by looking at the reviews, will be unlucky for you too.

On a Monday night I called lucky cab at 12AM for a cab to take me to The Wynn. The dispatcher said there was a cab right by my address and would be there in less than 5 minutes and we should be waiting downstairs for it. We rushed downstairs and were expecting a cab to arrive soon.
But then 15 minutes went by. I called again and the dispatcher acted all confused as to why a cab didn’t show and said we probably missed it.
I asked the guys that work the valet in my building if a cab had come before we got downstairs and they said NO. So the dispatcher lied.
She sent another cab and said it would be there soon. We waited another TWENTY MINUTES and NO ONE CAME.
At that point my roommate who was upstairs came down and got her car from valet and drove us. Literally as we were leaving we passed the lucky cab. And I watched valet tell him it was too late. And I didn’t feel bad at all.
Terrible service.

Bad Bad cab service… avoid…over charged

Lucky Cab cost from airport to Venetian -$ 27.00 with tip other cab service Venetian to airport $ 15.00 with tip. I believe I was taken the long way around by Lucky Cab to get to destination. Next time I’ll be sure to use my phone’s GPS!

Thank you lucky cab Las Vegas, number 2512, 3/​1, at 20:04, from the airport to the Hard Rock Hotel! Thank you for charging me $ 22 to go 1.1 miles. Especially after I told you I had just been in an emergency landing after my plane was diverted, delayed, and I’d been trapped on an airplane for 13 hours before winding up stranded in Las Vegas. And it was pouring rain! So cool of you!!! Imagine my surprise when I went back to the airport the next morning. Apparently I had an honest driver. $ 8.00. EIGHT dollar fare. He begged me to REPORT you, and was angry that you were giving honest drivers a terrible reputation.
I’m sure this is working for you. But I can’t wait to call and report your activity to the lucky cab company. It is not only dishonest, and unethical – it’s downright wrong. Shame on you. Karma will not be kind to you.

I took a cab of lucky company in Las Vegas. The driver drives longer than it is supposed to be. I called the company to complain. It also turned me down for the reason that I don’t have the cab number. However this does not happen in other companies. This made my trip so uncomfortable! Really bad.

GREAT SERVICE! I read one of the reviews on Unilocal and decided to try out this company because I needed to catch a flight early morning. I needed a 4am pick up so I scheduled the pick up 10 hours ahead of time. The operator booked my pick up. They called me to confirm a half hour early which was 3:30am and the cab driver Jill arrived at 345am! I was super excited because I’ve waited over an hour when I had booked a scheduled pick up with other taxi companys. THANK YOU SO MUCH! I WILL DEFINITELY USE YOU AGAIN!!!
PS. My pick up was at a residential home near Seven Hills. And it cost $ 27.00 to McCarran Airport. Tip not included. Cash/​credit card accepted.

I am so glad I didn’t go with this company, I was trying to find a cab for my mother and when I called the operator to see about getting one she was so rude I ended up finding another, thank u Ms. Operator for you really made my day.

Do not use! I took one of their cabs from the strip to downtown (approx 3mi) I am very familiar with Las Vegas and I know that it would be twice the distance if the cab driver took the freeway, but it takes about the same amount of time with half the distance if you take Las Vegas Blvd. due to traffic. This is at 6am in the morning (not really a busy time). The driver refused to take the route I asked. When we got to the hotel, I swiped my credit card and the tip screen came up. At this same time the girl I was with dropped her lip balm at my feet. I was reaching to pick it up when the driver selected his tip for me. I then told him that I wasn’t going to leave him a tip because he would not take the route I asked of him. He then told me that he could not refund the card and said he had to leave. Leaving me at my destination. I then called my bank and cancelled the charge.

Don’t use this company. Car broke down on the freeway 5 minutes after picking us up to the airport but took 30 min to get another cab onsite. And the driver had to borrow OUR phone to call it in. Even the driver said their cabs are breaking down left and right. Not only was there no apology, they insisted on charging us for the ride. We had to dash to the terminal and almost missed the flight. If you have time and just going around the strip, then maybe… but don’t use them if you are going somewhere time sensitive.
Too bad there is no negative stars.

If I took any other cab, I may not have been so lucky. Yesterday morning, my dumb ass managed to leave my iPhone in the back of one of Lucky’s vehicles just an hour and a half before flying to Phoenix and promptly forgot which company I had just ridden with. Well, crap — or so I thought.
Thanks to a little ninja GPS action from Apple’s Find My iPhone, I was able to see my phone parked in Lucky’s lot. One (very) manic phone call later, my phone is safely on its way back to me, thanks to some amazing customer service from Rhea.
I’ll definitely be keeping Lucky’s number in my back pocket the next time I head to Vegas.