Meineke Car Care Center

Thank you for the best customer service… first time been there. I was pleasantly surprised how fast and efficient,.great experience and no problems at all… Justin was very friendly… i rented u-​Haul truck., easy to pick up and return.& i also change my car oil there. I highly recommend them to anyone looking for a good & honest mechanic…

This is the best car repair shop I’ve ever been to. The manager is the most professional mechanic I’ve ever encountered. He refused to replace my battery without checking to make sure the battery was, in fact, the issue. Several other car repair shops quoted me a price and were ready to charge me for a new battery without testing the battery I already had. This is the only place I will take my car.

Took my car here for rear brake pad replacement. Manager (Troy) thoroughly explained all of my service/​warranty options. Troy and his team were quick and efficient in getting my service done while I waited in customer. Really felt like they were honest and thorough in all aspects of their job, great job, would definitely recommend this place for anyone.

Since moving to Vegas 9 months ago, I have gone to this Meineke for oil changes and they have been really good with them. When my driver’s side window got stuck in the «down position,» I went to them to fix it. One week and $ 295 later, my driver’s side window is still screwed up.
One week ago from yesterday, I went to this Meineke to get my window fixed. I waited patiently for hours, while they replaced the window motor with a refurbished one. They showed me that it goes up and down like it should, I paid the $ 295, and went on my way.
Six days later, I had to stop at a security checkpoint and roll my window down. It went down fine, but was stuck again in the «down position.» I was quite upset, as it took me nearly an hour to finally pull the window up while my wife pushed the button.
The next day, I called Meineke and they told me to bring it back in. When I arrived, they informed me that they were too busy and asked if I could come back later. I was a bit shocked, considering that I was a customer who just paid a lot of money to have something fixed that actually wasn’t fixed. Nevertheless, I kept my composure and returned the next morning.
When I arrived, the front desk guy asked me if it was the motor or a different part in the window that was causing problems. Not being a mechanic, I politely said, «I have no idea.» Then he suggested that maybe I dropped something down in the window. Of course, it’s MY fault their fix totally failed. I felt my blood boiling, but smiled and handed him the keys.
The mechanic took my car into the garage and called me back about an hour later. I went into the garage and was shown that a pin in the refurbished motor they put in seems to have worked its way out. There’s actually a different part that is messed up, causing resistance on the motor.
«So when you put the window down or up, the motor is getting really hot,» he said.
He suggested either not using the window very much or replacing this other part, which would cost extra money, of course.
«I’m gonna tell you now, that I’m NOT gonna keep replacing this motor! It’s under warranty, so I tightened the loose pin,» he said.
I opted not to give them anymore of my money and had him just put my door back together so I could leave.
There was no remorse or apologies and no taking responsibility for charging me for something that did not work. I felt like I was being blamed for their failure. I was actually being scolded like a child by the mechanic.
You may have suckered me out of $ 295, but that’s all you’re going to get out of me. Fortunately, there are plenty of other mechanics in Las Vegas, and I’m sure some of them take responsibility for their work. I’m very proud of myself for not being rude at all. Even though I was very angry, I held my tongue and just drove away.
I advise anyone who needs work done on their vehicles to just drive past this place. Their business practices are shoddy, to say the least. I don’t mind paying a lot for something that is actually fixed, but I consider it to be a scam when a supposed «expert» charges me for something he hasn’t fixed and is not willing to stand behind if it fails.

Absolutely love the service that I was provided!!! I had taken my 02 explorer to get the ac checked to another shop and they were a rip off, they wanted to sell me the whole ac kit wich my car did not need. I was driving by this meineke and stopped by. Jimmy helped me out and it turns out my suv only needed my ac charged. Thanks so much Jimmy! I highly recommend you !!!

If I could give negative stars, this place would surely get it. Worst customer service I have ever experienced. Customers being cussed out in the parking lot. The manager himself saying «the customer is not always right» and HANGING UP ON ME multiple times. I work in customer service. I have had people literally make me cry they were so rude, but I still did everything to make sure THEY were satisfied. They have no care in the world about satisfied customers. They only care about taking every cent from your pocket, even if it is performing unauthorized labor. Never in your life take your car and hard earned cash to this place. It will be a waste of every penny and cause extreme anger. I would rather a four year old work on my car.