My Auto Service

Review of My Auto Service
Date: January 28^th 2016
There is one auto repair business that really has integrity — I experienced it today!
Allow me to share my experience, as you will certainly benefit as I did.
This is a review of the way I was treated at My Auto Service, located close to the intersection of Flamingo and Rainbow, Las Vegas, NV.
I drive a Mercury Grand Marquis. It’s been a good reliable car until yesterday when it would not start. It has an almost new battery and a full tank of fuel. The engine stutter gave me the impression that the problem was probably due to a plugged fuel filter or failed fuel pump.
I started calling around to get a rough idea of what it might cost to replace the fuel pump, if it became necessary.
I called four independent repair shops and two Ford dealers. A Ford dealer told me the repair would require the removal of the fuel tank and quoted an «estimated» price that really shocked me and the tow to the dealers shop would cost even more, so I immediately called several independent repair shops.
After calling four independent auto repair shops and receiving estimates much lower than the Ford dealer, I called an auto shop called My Auto Service. I talked to the assistant manager Roy Bailey. What a difference! I found Roy to be a straight talking professional. He told me that he would tow my car to the shop for a very fair and reasonable charge, perform a diagnostic inspection and provide me with a firm price quote for the repair, not an «estimate». If I decided to accept, he would apply the tow and diagnostic charges as credits against the repair charges.
This seemed very straight forward and reasonable, so I decided to accept his offer. Within the hour the car was towed to the shop and I received a firm price for the repair, as promised. The repair price for replacement of the fuel pump was a little higher than two other independent shop estimates, but Roy was so straightforward and direct I decided to accept and the repair was completed!
When I picked up the car, three hours later, I was presented with an invoice showing the agreed price. After reviewing the invoice, I found I had received much more than I expected! I had received the following new OEM parts; A Complete Fuel Pump Assembly, Fuel Pump, Related Electronics, Fuel Level Sender, Fuel Filter and An Oil Change and Filter! Wow!
One more thing to mention. The gas tank now has more fuel in it. (to replace a fuel pump, the fuel and fuel tank first must be removed, so at some point in the final installation the tank was refilled. They put in a little extra). I noticed!
Honesty and integrity are things that we all want and seek, but frankly don’t see often in the auto service business. At least this has been my experience. I found it today at My Auto Service!
I cannot recommend this company strongly enough! They will have my business forever!
They are a quality operation. I’ve never been to a shop that was so clean and organized. A clean and organized shop says a lot about the quality of their work and what they value.
By-​the-​way, I decided to write this review because of the way I was treated and to possibly help others seeking a shop they can trust that I will never meet or know.

Took our Buick in for a gas leak and told them to give the car an overall check. Was told $ 689. for gas leak issue and another $ 611. worth of work should be done. Took my car for a second quote and got the gas leak issue done for $ 203. and NO other problems were found.
Hmmm…what is wrong with this picture? Obviously, My Auto Service does NOT get my patronage or referrals to friends. Funny thing, they offered to buy my car for $ 400. because of the issues and I told them I would donate it before I would sell it for that amount. I am a woman, but, I am not stupid!

I have a aging 2004 Pontiac Montana I bought in a jam. I knew it had problems, and boy did it. I had Traction Control issue, I had ABS issues, I had exhaust issue. My rep who has been taking care of me is DAVID. He will give you the red pill of TRUTH, may not like it, but it will sting ya. For me, I just don’t have a money tree in my backyard so I have to be selective on what I repair. I understand some things are high, cost of overhead and profit margins and OEM parts, and all that… Yes, a tad high on price, (thus NOT the 5 stars) but I have never had to come back to do a follow up or are-​fix.
They have no problem bringing you in the car bays to see the problem
Extra Notes:
The waiting room is more relaxing than any Pep Boys
open air TV signal for TV viewing
Water cooler for water instead of fountain
Vending machine for snacks and sodas
Clean bathrooms
Kids waiting area, region
Digital bowling game to pass the time
Jukebox to play some oldies
FatBurger is nearby to get a bite to eat

This place is great! I’m a young girl so I don’t know much about cars. I went in for an oil change and bumper to bumper inspection they were quick even though they were busy. Everyone here was kind and helpful. Quality and affordable oil change. I got new filters while I was here, a free tire rotation and new windshield wipers. I will definitely be coming back here. Thanks!

The customer service here is great. They girl behind the counter is very friendly and professional. She is always honest about the service they provide. I bring both my cars here and I have no complaints. Who can beat a $ 10 oil change plus great service in central area of town.

This was my second time back for an oil change where they acknowledge you waiting area is mechanics are very professional not trying to run up your tab and are very pleasant I have brought my family here for these reasons and would recommend to anyone besides the price is excellent also THANK YOU GUYS

They were great when they first opened but now they have settled for poor business practices including misleading prices and underestimating wait times. Will find a better option.

I came in for a basic oil change. The guy behind the counter before looking at my car’s mileage stated that I had excessive mileage due to the age of my car. Once I told him the exact mileage he acted as though I wasn’t supposed to know anything because I am a woman. At the end of my service I was told that my car needed extra work and was given a list of the work. The problem is that all of the extra work had already been done a month prior. When I refused the extra work the management became upset. Dyeceptive and Misleading! I only came here because it was closer than my regular mechanic.

I went with their coupon for $ 10.00 «Basic Oil & Filter Change.» It reads «Up to 5 qts. Most cars and light trucks. Must have original coupon at time of service.» «We accept all competitors coupons.»
Well I had the original coupon and I also had a coupon for Purrfect Auto Service for «$ 9.99 Oil Change, up to 5 qts. of ⁵⁄₃₀ oil.»
The young lady at the counter took my info and then in a weirdly robotic voice explained that the coupon was only good for ¹⁰⁄₃₀ oil and for ⁵⁄₃₀ the price would be $ 19.99 (regular $ 24.99). I explained the competing Purrfect advert for ⁵⁄₃₀ and she said $ 19.99 was the best she could do.
If the coupon price was only good for ¹⁰⁄₃₀ oil they should have printed that on the coupon. No viscosity was mentioned. They should have honored their coupon or even the competitors coupon.
I left feeling that they tried to pull people in with the vague «most cars» and intended an up-​sell. WASTE OF TIME!

I loved the service I received today. They were quick and polite. I knew exactly what I was being charged before they started working on my car. Like most people I’m very skeptical whenever I take my car to get serviced. I go in for an oil change and prepare to be told that there’s a million things wrong with my car. This wasn’t the case at all. a few normal maintenance items were suggested without any pressure. I’ll definitely be a returning customer.