One Nevada Credit Union- Sunrise

Had to replace my debit card due to fraud /​data breach. Much easier experience than at my previous bank. So nice to drop into the branch and have a new card printed on site. Sometimes there’s a wait at this location but today I was in and out in 10 minutes.

absolutely the worst customer service! with plenty of banking choices literally within a block of this place. run as fast as you can away from here!

After being a loyal member of One Nevada (back then known as Nevada Federal Credit Union) for more than five years, I am finally going to cancel my account.
This all has to do with the paranoid behavior that the institution has been imposing, regarding card-​cancellations and freezes since the Target Hack fiasco last Black Friday.
As of this moment, my debit card has been frozen FOUR TIMES in the past few months. From something as little as using a vending machine at school, paying my monthly rental fees for my storage unit, to withdrawing a few hundred dollars to go to California for only TWICE a year.
One Nevada actually cancelled my old card, rendered it invalid, and then sent me a NEW one in the mail without my consent!
In another incident I almost couldnt drive home one day from school because I needed gas money and had no cash and the Arco told me my card was rejected when I still had thousands in my account.
I would say that the string of bad customer service, frustrating security methods and lack of accountability (when it comes to losses like venue tickets) began as soon as they changed their name to One Nevada from Nevada Federal about two years ago.
Edit: Checked my receipt. It says that the venue ticket is valued at $ 392.23, including service fees and the face value of the ticket that was available for purchase on the date of December 9^th, 2013.
Edit: After being informed that my tickets were apparently mailed and delivered four days ago in the morning, I have throughly searched my home, mailbox, and all of our personal vehicles. I will visit the USPS Office tomorrow, and if that search is fruitless, I will report my EDC Ticket as stolen.

I selected this location because it’s the one that I signed up with and where I do most of my banking.
But honestly, this has more to do with the entire institution as a whole and their FRAUD DEPARTMENT. The individuals at this location aren’t bad, though I have had better customer service experiences at the DMV.
Three times in just a few months, and both my husband and I have had our debit cards blocked for no reason and without warning or sufficient explanation.
They don’t look at your purchasing history to determine if something they *think* looks suspicious is actually suspicious for YOUR account. If they made a habit of doing that, and judging certain purchases based on your personal account history, they’d do a much better job and I wouldn’t be writing this awful review.
This is just the final straw in a slew of issues I’ve had with One Nevada since they changed from a federal credit union into a state credit union.
Between this experience and the experience I’m about to document for the N. Durango /​Centennial Hills location, I’m ready to move my money elsewhere.