Palm Cleaners

So been going to this cleaners for years now basically because its close.
I use them to clean my white button down dress shirts I use for work.
they get dirty around the collar and cuffs they always pretreated before they where laundered, but now I’m told by the worker even though they get complaints that the owner could care less and to save a dollar hes not going to pretreat anything. The last time I got my shirts back they where as dirty as they where when I brought them in. After years of my business I’m going elsewhere.
Not going to name the worker there because this person has always been very friendly but does tell me if i complained that the owner would not do anything to correct the problem and that I should take my business elsewhere.

I’ve been going here for dry cleaning for the last few years. At some point Palm Cleaners changed their name to go with the other shops they own called Flair Cleaners. The young man who almost always works the counter is always cheerful and nice. I liked that the prices where posted on a large board that was easy to read when I walked in the door.
I came in a few days ago to drop off some clothes and all seemed status quo. When I returned a few days later to pick up my clothes I noticed that the price board was gone, a new look and logo as well as a new uniform shirt. So I asked about it and was told there is a new owner. The prices have gone up with no warning. Even though I dropped of clothes when the old prices were posted, I was charged the new rates. When I asked what the new prices are or if there was a print up I was told by the same young man that had always been pleasant before in a smug way that no I could not see the new prices and that I would have to ask him on each article of clothing. He wasn’t even going to mention the change until I asked.
I believe that a shop should always be up front with customers. Had I been told when I dropped off the clothing about the price increase I probably would have said it is fine. Now I am looking for a new place to take my business.

We bring my husbands work shirts in regularly. I have had alterations done here too. Convenient, decent prices, good quality and amazingly good customer service. I will not go anywhere else.

Early in November, my mother went to this cleaners to drop off several shirts to be cleaned, including 1 silk blouse (which happened to be her favorite top). She had a coupon, which they were ok accepting, but the silk top would be extra charge, as the employee there explained.
Upon picking up the items, she noticed that her silk top was missing. She explained to the same gentleman that there was 1 article missing (on her receipt it said 12 items and she was only given 11 items). The guy told her that they probably made a mistake on counting. My mother explained that her silk top was indeed missing, which that same guy even told her a couple weeks before that was extra charge. She was patient and asked if they could look for it. She even came back later with a photo of her wearing the top so that it would be easier for them to search for it. When she returned a couple days later, the same guy said they didn’t find anything and that even the manager looked for it.
Basically, the guy gave her the run-​around, making it seem like they looked, when in fact they never did and then kept telling my mother that she didn’t drop off 12 items, it was only 11. She went back another time with my father who asked to see the manager. Of course, my father was quite upset that they kept accusing my mom of either lying or being delusional about dropping off that additional top. Later, I find out that the employee was «scared for his life» because of my father’s anger towards the situation. Complete ridiculousness! The employee is a younger larger gentleman compared to my father, who is an older smaller Asian man. At this point, my mother was feeling really sad and hopeless, thus she gave me a call to help her situation, hoping that I could try to reach the manager.
After hearing the news, I did a little research and found the owner’s contact info on BBB. I was able to reach him by phone and explained the situation, which he was quite aware of. He explained that so many people lie and just want money from them. Absurd! My mother’s silk top was over a $ 100 but we were not looking for money from them (which would actually only have been like $ 27!!! — basically 10 times the amount of the dry cleaning fee!!!) REALLY? Like we really cared about $ 27!!! I told him «LOOK, my mother is NOT lying. She knows that she dropped off that shirt so I’d appreciate it if you actually went and looked for it. Also, her claim ticket says 12 items and you only gave back 11 items.» The owner kept going on and on about how my dad was out of line with his employee, and how he gets so many people lying about losing or damaged clothes. I asked, «shouldn’t you at least give people the benefit of the doubt FIRST? and maybe at least go take a look at your warehouse to see if it’s there?» The owner wasn’t even there when my father was in the store. In fact, that employee lied about how my father acted and basically made the whole situation seem like it was my parents’ fault. I was pretty livid on the phone with the owner but I kept calm. The owner finally said that he’d go look in his factory for the blouse (after like 30 minutes of him explaining to me that people lie all the time and me explaining that there’d be no reason for my mom to spend so much time trying to get her top back and was even very patient with his employee).
The owner said he was only going to go look for the top because I «seemed intelligent» — suggesting that my parents were not intelligent and over-​reactive. There were several times on the call that I felt he was a bit racist, making assumptions about my parents, about me and Asians, when he never even met any of us in person! I tried to keep calm though because I really wanted to help get my mother’s top back.
A couple of hours later, the owner calls and tells me that he found the top at the cleaning factory. He even said that it was «like staring me right in the face.» That it was literally right where he thought it would be! WHAT??? So they could have resolved this whole situation IF they actually went to go look for the top? He kept going on and on about the little details of the top. I knew it was the right top because it’s a pretty unique color/​pattern, cut, brand, etc. but he kept going on and on about the fabric, color, and even SIZE! I think I mentioned to him that the size was a medium or large before but he clarified that it was a size 10, which he stated that it was «not a small woman size.» Wow! He had the nerve of disrespecting my mother AGAIN by calling out how she was not a small-​sized woman. Finally, the call ended, after about 20 minutes of him making excuses about why they don’t look for missing items and this rarely happens, and BARELY apologizing.
My mother finally got her top back but of course would never go back.
Worst owners/​workers I’ve ever dealt with at a service related company. Please be warned that these people don’t care about you and the owner is very disrespect

I’m new to the area and just happened to drive by this cleaners while going to my local Target. I stopped and dropped off my two dresses and a blouse. The man was very nice and the shop was very clean. It smelled clean and fresh… always a bonus in my book. The customer service was excellent, seeing that when i went to go pick up my clothes, I was a few minutes early and he opened the store because he saw me sitting in my car out side. The quality was also excellent, I don’t know what they use, but the scent is quite delightful (not over powering at all.) The only reason I give Palm Cleaners 3 stars is because my three items came out to $ 16.60. I feel that is pretty steep for two dresses and a blouse. I’ll continue to search for a dry cleaning place.