Premier Pediatrics

I would not even waste your time. This people have poor customer service skills. I will never go back to a place with such disregard to the people whom they are supposed to serve. I showed up for the appointment and they made me pay for the entire bill, even though my son is covered under United Health Care. Then they tried to tell me that it was my fault and would not finish the appointment unless we paid for everything on that visit.
Do yourself a favor and find a pediatrician that is diversified enough to employ customer service.

Dr. Stephanoff has been our pediatrician for 3 and a half years. She is wonderful. I have never left her office feeling anything less than taken care of. My son was born at 27 weeks. He was in the NICU for 9 weeks. Upon leaving, I asked the NP for a recommendation based on our situation. She recommended Dr. Stephanoff. Since my sons first cold she has always been proactive with him, considering his compromised lungs. He is very shy, but she always gets a smile from him. He actually likes going to the doctor.
My second child was born with no complications, but she has treated him in the same manner. She is wonderful to have and I can always get a fast appointment for when my kids become ill.
I will not lie some of the nurses are a bit curt – less than happy. Some of the nurses are sweet and amazing. That is the same anywhere at any doctors office.
I was shocked to read these reviews that were posted. I had to share my experience. She’s a lovely Doctor, very knowledgable, great tips and tricks for all sorts of problems.

Dr. Stephanoff has been taking care of my daughter for the last 7 years. We find her to be extremely knowledgeable, caring, and accommodating. There is never a problem being able to come in the same day and her staff is just as professional. I like that she is thorough and takes the time to listen to what my daughter has to say. We highly recommend!

Been coming here for over two years, and now it’s time to update my review again.
I need to find able new pediatrician ASAP. It’s so hard though, when you feel as if you have to interview them. Anyway.
Don’t come here. It’s a waste of your time. 3 times in the last 8 weeks this Dr has misdiagnosed my child. First time I came in my daughter was coughing, fever, nose drainage and was having difficulty breathing. Stephanoff said, oh it’s just a common cold, no medicine. Just cough medicine. Her having asthma I know this is not the case, but instead I trusted the dr. A few days later on Sunday I take her to UMC because they’re closed and UMC finds she has an ear infection and upper respiratory infection.
The 2^nd time, 2 weeks later I go in And tell her she’s havin similar problems an I let we know that last time alway UMC had discovered. She acted surprised. Looking her over she says that she’s yet again fine, nothing wrong, just allergies. Oh boy here we’re go again… Sunday comes along when the doctors closed and my daughter won’t stop crying. UMC here we come… Dun dun dun they find a sinus infection.
The third time we go back 3 weeks later it’s because my daughter can’t open her eyes. They say they’re booked or two days and can’t see her. How is that possible when I’ve come atleast you 12 times in the last two years as a walk in or make an appt the same day. There was no way I was going to wait two days. Find out later she has pink eye.
Thank you UMC for helping my daughter when her pediatrician clearly can’t.
Nurses aren’t friendly, they gossip in front of patients with each other. DR doesn’t seem very concerned with patients or even after two years seem like she knows my daughter. It’s frustrating and I’ve had enough.

Not recommended. We’ve been going here for 2 yrs and it has been average at best. There was a front desk admin who was somewhat rude and not professional, but i could tolerate if the Dr was good. (Person has not been seen in quite a while, prob fired, but this is not the point of the review).
Dr was professional but very impersonal. Not really interested in anything but in-​and-​out service, answering only questions asked. If you don’t have any questions you could be in and out in 5 min. If that’s what you’re after for your child, then Dr Stephanoff is for you.
This morning my child had high fever followed by a short seizure. We could have gone to the ER but thinking my pediatrician could give her more personal treatment and knowing her health background for almost 2 yrs, i scheduled an immediate appointment and took her in. After waiting 30 min, the Dr said we should go to ER. I said i wanted her to examine daughter since this happened before and she knew about this history. Take a quick look, make sure this is normal, give us something. Dr wouldn’t even look at her. I stared in disbelief.
So i took her to the only pediatric ER avail that was 25 min across town. Sat, waited for over 1 hr before we saw a Dr. ER Dr did a quick exam, said given toddler’s history of this before, continue to give Tylenol/​Ibupro to reduce fever. ER Dr was shocked when she heard Dr Stephanoff would not see my daughter. Never heard of that before, wanted to know what pediatrician it was, told us she had probs with Dr S in the past.
What Dr turns away a sick child that has come to her door without the courtesy of seeing her? What in the world was Dr S thinking? Of her schedule, of her lack of knowledge or of my daughter’s health? Surely a business person, not a doctor.