My story begins on Saturday night, November 212015. I decided to go out with a friend to your location on Tropicana and Maryland Parkway and the night began like any other. I came in and was carded and then sat at the bar. The bar was very crowded so the service time wasn’t good at all. There was only one bartender working which I didn’t understand since it was a busy Saturday night, but that’s material for a different complaint letter. My friend and I ended up waiting for 20 minutes until we were even able to get a menu and a drink. The bartender was a male, possibly Samoan or Hawaiian, and he had curly hair that was up in a ponytail. After sitting at the bar for awhile longer he was finally able to take our order. My friend ordered boneless chicken wings and fries, and I got the messy tatter tots and a barbeque chicken pizza. With the food, drinks, and the extremely generous tips that we gave, our totally came to a little over sixty dollars… for two people. My friend and I ate and enjoyed the atmosphere. My friend could barely finish the wings and friends and I ended up eating the whole tatter tot plate and I had a slice of pizza. We were both extremely full, especially since we were drinking beers. I then asked the bartender if he could give me a to go box or something for my pizza since I was full and couldn’t eat it, this is where the night turned bad. When I originally ordered the pizza, I asked him if he could give it to me in a to go box and he said no we had to eat it there, I said not a problem and followed directions. Since the pizza was $ 9 dollars I ended up tipping him another $ 9 dollars since I got the discount. Once I asked for a to go box the bartender ended up flipping out on me in front of my friend and other bar goers. He said and I quote «You’re going to have to eat more of that pizza or else I’ll have to charge you full price man!» I then replied«are you serious? Even though I spent all of this money?» He then said«Yeah man, I have to charge you full price. You’ve been here before man so you know the drill, you knew what you were doing man, trying to pull a fast one on us. It’s a dine-in only deal and I should be charging you to cover my ass from my boss but I guess I’ll let it slide» and he said it in the rudest tone possible, yelling and talking to me like I was a child. It was shocking to me especially since I spend at least $ 100+ dollars at this location a week and always tip extremely well… yet I can’t take a pizza out of the building without catching a case from the bartender? The quality of the pizza wasn’t even good either but that’s material for another complaint letter as well. I don’t see how you guys could charge $ 18 dollars for that bland pizza let alone give it to people half off with an attitude. Next time I will just go to Albertsons and get beer then go to pizza hut. It’ll be cheaper and far less attitude will come with it. Quality of the food was bad, service was terrible, I was talked to like I was a child in the rudest manner possible, and on top of all of that the bartender ultimately ruined my night because I wanted to stay at the bar and drink more but I was so angry about the pizza that we left. I just didn’t want my pizza sitting out while we were drinking so I wanted to put it away in a box… but having these wishes came with the consequence of getting talked to like a dog by your bartender. I don’t know what needs to change but he shouldn’t have gotten attitude with me. Another thing that I acknowledge is that he’s under pressure because it’s company policy to not let people walk out with pizzas. But if people are paying customers then why won’t you let people leave? Especially if they’ve eaten at least one slice like I did. I bet if I told any Kids hunger program or World hunger program that you tried to force me to eat a pizza or suffer the consequences of having to pay more they would be appalled. The funny part too is that he had already cashed my bill out and I ate for awhile then he threatened to charge me more for leaving with the pizza! It’s absolutely ridiculous. You can’t force people to do anything after they’ve paid for the food and are constant paying customers of yours. Next time I’m at a PT’s and someone threatens to charge me more $ for not eating I will make it more public then you can imagine. This is ridiculous service and that bartender needs to brush up on his customer service. If his service had been better I would of stayed longer and bought more drinks. Even if he had just said it to me nicely that I couldn’t leave with the pizza THEN I WOULDN’T HAVE! But he was so rude and such a douche that I had to write a complaint. If he is seriously losing his mind over a pizza then maybe you guys need to reconsider him as an employee. You guys just lost a good loyal paying customer due to your bartender having a bad day and giving me attitude over A PIZZA. That’s totally worth losing my constant business(sarcasm). Goodbye PT’s
James S.
Place rating: 3 Las Vegas, NV
Right Across the street from UNLV. and theres NEVER any Girls or Action there. Food Is Good. Experience Is Weak
Gregory T.
Place rating: 1 Las Vegas, NV
I was informed by the bartender that $ 20 in a machine equals I free drink. $ 60 later I was compted 1 free drink. It’s your choice but I would go somewhere else. Even chain bars offer better than that.
Dom H.
Place rating: 3 Las Vegas, NV
Me and my boy went here while waiting for his flight and watched the Warriors game. The reason I’m giving this review is mainly due to how good the wings and French fries were! They were off the hook! We couldn’t believe it, we even heard ppl around us talking about how good their wings and fries were! Other than the food is was a normal PTs. Not as nice as the new ones of course but they could definitely benefit from from some bigger TVs
Nicolette H.
Place rating: 1 Las Vegas, NV
Fucka this placa Jennifer and whoever the other dumb bartender who’s name I didn’t catch, I hate you. I used to come to this place every so often about a year ago, and I was given a rude reminder as to why i had stopped. The security guard let us in around 8 pm and we took a seat at the tables right off to the side of the bar. The bartender was sitting across the bar smoking and no one else was to be seen. We see the waitress come out and give her a few minutes to spot us, but to no avail. About 5 minutes we get up to move, getting the hint, and the security guard comes over to tell us there is no server(on a Friday night?) and we should sit at the bar. Way ahead of you bud, but seems like the armed security guard has more customer service than the two bozos at the bar. Magically we are noticed and the waitress tries to chat us up, I politely tell her to fuck off(I worded it civilly of course) and put in our food order. Towards the end of our meal was the end of the dumb bimbo’s shift, but she didn’t bother letting us know she was leaving and that we should get the attention of the other bartender if we needed anything else, like most normal people would do(maybe explains why she’s just a waitress?). Probably cause she knew we hated her and she wasn’t getting a tip anyway. This guy must be afraid of eye contact or something, cause I pretty much got the whole freaking bar’s attention besides his. People even tried helping us wave him over. No avail. Took us over an hour and a half to get out of this dump, gotten out of a sit-down meal at a real restaurant faster. After getting fed up I finally walked over and waved my hand in his face and demanded my check. I don’t ask for much when coming to run down bars, but really. The bar. It has corners. Look over to them.
Briggs A.
Place rating: 1 Chicago, IL
Sad to report, but I’ve changed my mind about this PT’s. The bartender(didn’t get her name and was a little afraid to ask) is a Comp Nazi, insisting that you play video poker non-stop and at lightning speed in order to get a lousy shaker pint glass of Stone IPA. Boo! Heaven forbid you take a few seconds to look up at the TVs to watch a little basketball. God help you if you take time out to enjoy your dinner. No, no, no! Keep hitting those video poker buttons! Or NOBEERFORYOU!!! P. S. Generous tips(I put a fiver in the glass before I even sat down) make no difference.
Nikki L.
Place rating: 4 Las Vegas, NV
Best PTs in my opinion. They have beer pong tables and pool tables. It’s close to UNLV so there usually a big crowd after games or on the weekends. I usually go with a big group and drink through happy hour. My favorite thing is there selections. They have the pear cider and it’s the BOMB. Usually the bartenders and really cool, they get a little busy so you gotta be patient.
Sean P.
Place rating: 1 Los Gatos, CA
They are next to unlv which is prime. They used to have better prices but as soon as the semester started they raised the prices. It’s dead on a Sunday… This is ridiculously overpriced their«special» is a 23 ounce bud light.
Deez N.
Place rating: 2 Henderson, NV
I only frequent this PTs on occasion before a UNLV game. It’s a vast PTs with pool tables, arcade games, beer pong, etc. It’s just a PTs so expect basic drinks with correct pours — nothing redeeming or special about the drink menu itself. Before the Rebels games I have no idea why they don’t have a temporary bar with a few kegs in the gaming area to ease the regular bar traffic. But, I gotta say that this is probably one of the sketchiest parking lots in a 5 mile radius. Whenever I park near this PTs my superhero senses power up and my eyesight, sense of smell, and sense of hearing increase by 4x. Now I don’t mind a rugged crowd, but I can’t remember the last time when I wasn’t propositioned in this parking lot at night for something which gets old fast. A week ago we were approached by some meth chick in the parking lot probably willing to give a handjob for $ 20 or a skijob for $ 35. I’d give this PTs an extra star if they kept the bouncers outside for other customers’ safety. And by that I mean I personally don’t care, but let’s face it — hot chicks aren’t coming here before games because the parking lot is not a good scene. So, bouncer outside = more hot chicks before and after UNLV games = more stars.
Kyle K.
Place rating: 1 Las Vegas, NV
As much as I love the wings here(which has had the price jacked up lately) this place just doesn’t know good customer service. 20 mins to get drink that turned out to be the wrong order, very dirty bar that didn’t look like it had been cleaned in the last 12 hours. Even more disgustingly dirty bathroom, and this was early evening, I can’t imagine what this place looks like after it gets busy in the later evening. If the public areas are this dirty I can’t imagine what the kitchen might look like. By far the WORSTBARTENDERSERVICEEVER,(or lack thereof) and this is based on at least 5 visits thinking it might get better… forever to get a drink, if it is the right order it’s watered down, then the check is wrong and the bartender gets an attitude about correcting the tab accusing me of trying to cheat him. As I ask if he remembered serving me cosmopolitans(which I hate and never drink yet had 4 on my tab) I remembered he couldn’t remember I ordered crown/coke to begin with when I did order it. Oh yeah, and very little comp for playing $ 80 in, max bet on quarters and only got two drinks comped? Management really needs to overhaul the staff here big time. Used to be the pinnacle of service standards some years ago. Lots of pooltables is really the only plus here.
Paul W.
Place rating: 1 El Cajon, San Diego, CA
Where to start? One and a half people working an entire bar and grill on a football sunday… table service early but we get ignored for the rest of the day… we wait at the bar for ever and place a food order… ask the half employee to put a game on and get a snarky ‘after I put in the drink order!’ Dude finally comes over and puts all the same afternoon game on three tvs and not the one I requested. this place is absolutely horrible… if u like to order one drink and don’t care about what game is on this place is awesome. Nothing like having to wait and beg for drink and food and be given attitude… the woman behind the bar was doing the best she could but this dude in a Seahawks shirt is a dick… maybe our mistake for expecting what the website advertised.
Tatiana N.
Place rating: 3 Las Vegas, NV
Not a huge fan of PTs. The food is good but I feel like you have to know the bartender and come in everyday to get good service. I asked for a simple cherry coke and he came back with no cherries. I had to ask for cherries in a cherry coke??? I got the stink eye when I complained lol… well I do like cherries in my coke ! SORRY! I only nibbled on my friends plate so I don’t feel the abilty to review their food to much lol
KD S.
Place rating: 4 Las Vegas, NV
four stars because they won’t let you order just flat wings Rick ross said wing stop was the place to eat– wings — Wrong it’s Pt’s This is a place that me and many of my co-workers go after work or after a late night party Singing they thinking filet mignon, I’m thinking PT’s Lemon pepper(jk) Lemon pepper wings are the bomb baby
Gracie C.
Place rating: 4 Vancouver, WA
Quite honestly, the reason that I am a fan is that they have a lot of pool tables, they offer free pool on certain nights, and the bartenders, male or female, are always awesome. PLUS, I get this humongous beer for 2.50 during happy hour with my PT card. Or free if playing 5 quarters. Can one really beat this? Okay, maybe, but I still love this location of the PTs. The food is okay, but what do you expect? It’s a bar.
LJ R.
Place rating: 3 Las Vegas, NV
Located in the corner of a strip mall right across the UNLV campus. There’s probably a lot of UNLV students that comes here since the dorms are right across the street. Stopped by before the MWC semi-finals. There was a lot of UNLV fans getting their prefunk on, some New Mexico, San Diego St, and not a lot of Colorado St fans but everyone all representing. It was busy but they did an good job handling all the craziness. Typical neighborhood bar but a little older and maybe need a little touching up. There’s the typical bar entertainment tvs, video games, darts, billiard tables, etc. Full bar and great friendly environment. Parking kind of sucks because the lanes right in front are one way and tight confusing when the lot is packed and people are driving in the wrong lanes. Also it shares the lot with other businesses which were equally busy.
Victor A.
Place rating: 3 Las Vegas, NV
I like the PT’s chain. They have good beer and bar food, they cater to locals, and prices are fair. I’ve never really had a bad PT’s experience — but I’ve never had a great one, either. So let me tell you about my last trip to a PT’s, the one one Trop/Maryland in the University neighborhood. I came here after the Runnin’ Rebels game(Go Rebs!) as it’s one of the closest bars to the Thomas and Mack. The place was cool, and there is clearly a lot of school spirit there. Our beers arrived nice and cold, and the $ 2 Coors deal was pretty good. My Jack and Coke was too weak for my taste, but that may be because I drink a lot. I ordered wings and fries to go along with my beer. The wings were nice and hot(temperature and spiciness) and the fries were good, too. The reason I’m giving this place three stars instead of four or five? It’s really, REALLY smokey in there. They could do a better job of clearing some of that out with some air recirculators or filters or something. Seriously, you walk out of there with the worst aroma ever. My clothes smelled like I lived inside a Marlboro carton. Also, the weak drink really brought me down, too. Also a con, the men’s room contained two urinals, a toilet, and a sink… all in a room that’s about 25 square feet. You could imagine the situation… Still, this’ll be a place I might re-visit eventually, but not somewhere I’d be keen on bringing others. It’s not cool.
Kayla W.
Place rating: 4 Las Vegas, NV
Though I hate the smell of people dying from cigarettes, this bar is my favorite around the university area. Pool tables, sweet jukebox, beer pong tables, and a great staff. Bobby is probably my favorite bartender as of now. It is heavy on the smoke inside, but I get past it when hanging out with my friends here. They have amazing food, at least as far as what I have had. Pizza, wings, the chicken caesar salad and club sandwich is my favorite ! They may not have a huge variety of beer, they can make pretty much any drink you want. Bobby makes a pretty good AMF. Thursday nights are UNLV pride nights as well as karaōke night. Come in wearing any UNLV gear and you get discounts on drinks. Like $ 2 bud light for me last night! Plus get drunk and sing ridiculous songs all night. I cannot sing Summer Lovin’ from Grease sober, that is for sure. Then everyday from 4−7pm and 12am-3am is Happy Hour. I really love coming here to just sit and have a beer some nights. It is chill and a favorite hole in the wall place in my eyes. If you go there as often as I do, you would want to request a Beer and Bites card. Reward card for food and drinks, as well as needing it for Happy Hour prices. Another rewards card to add to the collection of the one’s I already have from every casino in town, no biggy. haha PTs, you may not be the most cleanliness place in town, but you have your style of attractiveness that lures people in. I’ll be seeing you soon!
Samantha G.
Place rating: 2 Las Vegas, NV
This is one of those PT’s stuck in the middle of a strip mall. It looks divey and sketchy from the outside. Inside, it is definitely a more rundown PT’s, but otherwise isn’t much different from every other PT’s. And the karaōke set-up here is just odd — there’s just really not enough room for it. The whole thing just feels awkward. When it comes down to it, though, I’d much rather hang at a different PT’s.
Mamie P.
Place rating: 3 Henderson, NV
Nice as she was, my great-grandmother smoked three packs a day and cooked chicken liver; this PTs smells like Grandma’s place. Despite the smell, I hung out longer than expected. Our wings came in paper«buckets.» I have never wanted to eat out of a bucket, but if I do, it shouldn’t be disposable. It’s doubly offensive. PT’s wings are crispy, though, and the five of us had no problem finishing off the largest bucket size available. I ate the last one. Patrons should know that there is no fruit on premises, not even an orange slice for your Blue Moon, which is served in a big glass for only two or three bucks. Thank you, PTs. To top off our night, our waitress shared her marble birthday cake with us. With all the cake, food, drinks, conversation, and deadly smoke, I could almost feel Grandma Dye in the room. It was a good night.
Pauline M.
Place rating: 3 Hacienda Heights, CA
Glazed over the other reviews. What about the cleanliness of this place? Umm… no. But it’s awesome isn’t it. Pool tables. Old drunkies at 2PM. Sliders, fried wings, french fries. Preps the stomach for a long weekend of drinking and overdosing on everything, in its own weird way. The burger kind of reminds me of a Whitecastle burger. A lot of locals come here.