Raymond’s Auto Service

I didnt even have a chance to get the work done on car before I realized what a lazy, arrogant, rude, disrespectful guy this Raymond was. He didnt even get up out of his seat to look at my car. Just went by what the check engine light test said that one of his guys brought back after hooking it to my car. I told him already what the egnostics test said and he told me normally he charges 160 $ to do the test. Any mechanic in vegas runs that for free if u plan on getting the work through them and are serious which I was about fixing the problem. Then after that he tells me that he charges $ 150 an hour just to figure out the problem and that it could take a couple hours to figure out. Are you kidding me? I told him im not spending three hundred dollars just for him to find out the problem thats unheard of unless its something major. Mine is not it needs a new pcv valve and I even told him that is originally all I needed. Thats when he proceeded to tell me im a real pretty woman and everything but hes not gonna work for free for me. It was so downright insulting I had to walk out bfore I really freaked out on his sorry ass. I will never do business with someone who thinks its ok to make comments like that or to be rude to his customers. He obviously thinks hes worth it, I think not.

I accidentally called Raymond’s Auto Service because it came up in response to a search for Las Vegas Saab Repair, which has apparently changed its name, and the local dealer, so I was told did not have a specialized mechanic right now. So, I called and was scheduled straight away, and told that simply turning the service needed light off and fixing the window pinch mechanism could be done – that Raymond’s could work on a newer model Saab with these possibly simple (listed in the Manual) operations. What Happened? Raymond was nice enough upon coming in, but I waited for over ½ hour until others were done meeting, and for the car, and during this time, Raymond appeared as if he had been unable to wash his shirt for weeks, and smoked like a chimney, and swore like a sailor, almost non-​stop (not AT ME), after all this– the car was given back to me– and I was told that only the service needed light operation was turned off – that was all they did (other shops had offered to do that FOR FREE), and that he demanded $ 50 FIFTY DOLLARS on the spot. No estimate had been given, or quote for labor or attempted labor… While he demanded the money (which I had not refused), he continued to swear on the telephone at customer service agents working for a Financial Company, and he did receive some parts for other cars – so apparently repairs of some types on some cars do happen there. He began to start getting hostile… you came to Raymond’s and why don’t you go to the dealer? I told him, «I am not even arguing with you, and I just gave him the money, even though I knew he was ripping me off – I figure that he needed that money for not doing the repair more than I needed that money to use it to get the car repaired – and so, I decided NOT to repair the anti-​pinch function at this time, but just to leave the anti-​dog decapitator device as is. So, if you have a SAAB, Raymond’s Auto Service = Caveat Emptor! Fool Me ONCE, and HE DID!

A friend recommended Raymond’s Auto Service to me five years ago and he and his crew are the only ones who have serviced my Chrysler 300 during this time. His fees are fair and I can be certain that the job was done properly and thoroughly. Raymond has much experience and is knowledgeable about any vehicle with four wheels. … He is an honest, colorful man and I trust his ability. He knows cars!

I wish that I could leave a zero star review. I just picked up my 2006 Audi after leaving it here for A WEEK and absolutely NOTHING has been done to the car.
I called to check in and see what the issue was with the car, it had started making a winding noise, day after day. All he told me was that he had replaced the pump and the car was still making the same sound. He said to drive it for a few days and see what happens… WTF? What mechanic says that?!
I just dropped it off at another mechanic and he says that all they did at this shop was put the WRONG power steering fluid into the power steering pump. The winding sound is much worse than it was before I dropped it off.
As well as this, I left one of my daughters car seats inside the car and the entire car now reeks of cigarettes! He smoked inside my Audi with my 9 month olds seat in the car!
I HATE THIS PLACE.
Do not take your car here. Ever.

Had to pay about 3 different to get the same windows fixed and part in engine, he said I needed a receipt to show proof he fixed it 2 months ago, but knows me by first name… fix it right the first time please.

NEVER EVER COME HERE!!! Save yourself the terrible and go somewhere else! You can mark this place off your list to not come here.
Scam auto guy here! My sister’s car broke down and took her car here because of her dumb boyfriend said to. Her engine is completely dead and the guy started to take everything apart… even parts there was unnecessary. This guy tried to corner her into repairing a used engine for $ 7000, which we could have went to a dealership for a brand new one for a little bit more than that. We denied to the repair and he went to my mother’s work place to scream at her for not agreeing to the repair. Uhhh… who does that??? How ridiculously unprofessional is this? He charged my sister to diagnose the car, which is normal… we never asked him to take anything apart… which he did it on his own to try to corner us in paying for his crappy service and charged us to put the parts back together. Wait a second… he charged us to put the parts back together??? He didn’t even put it back together!!! He stole two of our axles… and the alternator… and he stole a bunch of little parts, from nuts and screws!!! We found out after we took it to another repair shop. They said it’s really weird that we have missing parts of to the car. Engine is dead, what does that have anything to do with the axles and the alternator? o. O
Whoever is in charge of the auto repair industry definitely need to shut this place down to save other innocent victims out there!!! It’s expensive to repair cars and we don’t need a guy like this who scams people.

DON’T BRING ANY KIND OF CAR HERE, this place hasn’t a clue how to fix a car. He will keep raping you for cash and still the car doesn’t work after 4 months that he kept it, and the only time we’d hear from him was «I need more money» then about an hour later he’d call and say it was ready, we couldn’t even drive it out the parking lot, with a total of $ 4,000+ later and finally took it somewhere else. Now it’s my turn, to take all my paperwork to DMV and they will investigate this place, have an attorney, plus will file with the Better Business Bureau. PLEASE believe my warning. Those who says’ this place is good either are his friend or he has created several names and makes the reviews himself. I have never met such a dishonest man/​owner in my life. PLUS DON’T EXPECT A WRITTEN DIAGNOSTIC, BECAUSE THERE IS NO MACHINE IN THIS PLACE!!!

An auto repair nightmare. They repaired the air conditioning on my truck which was blowing hot air. I pick up the vehicle and paid for the repairs and by the time I got home it was blowing hot air again. Took the truck back and waited another 3 days. Started the truck to go home and the air was not working before I could pull out of the parking lot. So they took the truck to dealership and one week later I picked it up and paid dealer for a new computer.
Long story short — paid Raymond’s for A/​C repair that did not work, paid dealer for a new computer that decided to fail while at Raymond’s, then took to another auto repair company and finally got my A/​C working.

I am fairly mechanically inclined and have been maintaining my cars for years. Finally, I needed a mechanic to service my Infiniti as the repairs needed were beyond my skills and tool set. I went looking for a Nissan specialist and came across Raymond’s auto. I liked the name so I decided to give him a try.
I went in and after about 15 minutes of talking with Raymond that this was the shop for me. He is a small shop, not a big money grubbing chain or dealer, so he is more than willing to work with you. His prices are spot on and the service is excellent. Some may complain about the parts cost, but he uses OEM parts, not the crap Made-​in-​China knock-​offs. More expensive but worth every dime.
I liked his work so much that I took my car back to him for some other work a few months later and got the same excellent service. I even recommended my 84-​year old mother take her car to him and she had the same great experience. He even gave her a price break due to her age and fixed income.
Good job, Raymondo! … And I’m not just saying that cause I like your name.
(Cross-​posting to Google.)

I’ve had many, many repairs (timing belt, power steering pump, secondary water pump, axle, coil, + more) done by Raymond’s Auto so I consider myself to be an expert reviewer. Here is the bottom line: Raymond is like the Italian version of Yoda from Star Wars. He’s a guru of Euro car repair but he offers no fluff or BS. Yes his office is a little dirty but his shop is clean and his repairs are done at an awesome price, much lower than the dealer and they are are done quickly and correctly. You can find repairs for a bit less elsewhere but without the 45 years of experience he has and without the quality. I drive an Audi A6 Quattro Bi-​Turbo and will will always take it to Raymond. I recommend you do as well!

I had to get a fast repair done on my trip to vegas. I found his shop by google. He looked at my car right away after I told him I needed to be back on the road in 2 days. I brought my classic Benz over, he checked it and found that only had a bolt come loose. Talk about a shop being honest! For my own piece of mind I had them rebuild my rear axles so I would drive back to LA knowing I wouldn’t have breakdown troubles again, especially after the $ 500 tow to vegas the day before. I know that his shop probably spent a few more hours of labor than I paid for, and all was done on time and I really appreciated that. My opinion is Raymond’s shop is a good place for quality repairs. NOTE: If you MUST HAVE clean and pretty and you are a complainy kind, go get your credit card and head over to the dealership and pay top dollar. I sure don’t like to read here on Unilocal all the personal gripes about Raymond, he is a very nice man, it’s Vegas, theres smokers everywhere, deal with it. Stay as beautiful as you are man!

Terrible service. My car came back with heavy smoke coming from the exhaust, which it had never done before. Overcharged on guess work. Oil never changed but charged for. Run, run as fast as you can from this crook!

a class act! ray knows how to do it right the first time!!! i would come back but he did such a great job i wont have too:)

Commenting on Raymond’s Comment:
I assure you, my review is completely real. I still may have the towing bill to and from his shop. And, I do know I have the bill for the work done at Auto Express, if anyone would like to see it.
I find it amusing he claims my post is fake. Either he just doesn’t remember… or he has this kind of thing come up so often that he can’t keep track of them all. I am not quite sure how you forget about bad customer experiences like this that are not even a year old.

A.F. and myself are NOT the same person, and I’m highly offended that the owner would try and bad mouth the reviewers. My account of what happened is 100% correct. This happened over a year ago, and I am just as angry and frustrated over what happened today as I was when it happened.
Raymond is a dirty old man who doesn’t put down his cigarette to even take your cash. Seriously, this was the biggest headache I have ever had to deal with. He insults his customers and obviously has NO IDEA that he is in the business of SERVICING OTHERS. Maybe if he had an ounce of customer service then he wouldn’t have 1.5 stars.
The reviews speak for themselves.
Previous Review written on 1÷13÷2010:
If I could give him ZERO stars that is what I would have rated this.
My car needed a new fuel pump, and new fuel filter… I had this done to my car awhile back when I was living in California, and it cost me $ 600 (that’s what I get for driving a BMW)… but here, Raymond saw a girl, with a broken car, and charged me $ 750! What a load of crap!
Besides the over charge on the labor cost, he also wouldn’t take my Dad’s credit card… my dad did the whole thing that is normal, faxed the front and back, and driver’s license, and the whole bit, and Raymond was a stubborn old man that said I was the one to have pay, and that I had to have cash. Now that is some real bullshit.
Hey old man, cash is cash to you, why do you care who is comes from!!! After arguing for an hour, I left WITHOUT my car, and had to go back with cash.
I DO NOT recommend this place to ANYONE. He is dishonest, difficult to do business with, and is not worth the hassle. Save you time, and frustration, and GO SOMEWHERE ELSE!!!

Raymond and his guys really know their cars. Even though I drove my car back to California to get it repaired I do believe they knew what they were doing. When I entered the shop Raymond came out and greeted me with a big hug and kissed my cheek.
I was from out of town and came in with my ABS pump needing replaced. I did not like that I had to give a check up front. German car parts are expensive and I would like to think i am trusted.
I decided after getting a better price on the part to drive it back to CA for the car to be fixed. Raymond refunded my money for the part. He is an honest man, he returned my close to 1300 for the part.
I think Raymond just like other mechanics and auto dealers are UNFAIR to woman. Like most men will pull a fast one on you he thinks he can get over on you.
I would give him 5 on diagnosis and knowledge and a 3 customer service. I got the run around but he did refund me.
Ladies, this guy doesn’t seem like an old man to me. He was nice and pretty charming. He even drove me to the bank with him for the refund. I got really upset with him and when I cried he just patted my knee, said it would be OK. I was having a bad time in Vegas while on business. He tried to make it up to me. His guy took my fuse out so my car wouldn’t make the noise. I guess it helped that his mechanic owned the same car.
Auto places are the shady. Even my relative that owns a shop didn’t do better.