Republic Services

I was in the hospital and didn’t get my bill paid on time. They were great about it. Also, they are consistent and neat in pick up. Thx!

I’ve lived in various places around the country and all of the utility companies in vegas are a pain to deal with but republic services is in their own classification of incompetency and arrogance. I don’t know about the county but at least in the city, you have no choice but to pay for their services. I have to pay the same amount as everyhone else, including my landscaping neighbor who dumps tons of garbage on the curb every week. Anyway, 2 years ago they screwed up my billing and threatened me with a lien. Even though I went twice in person to their office and gave them copies of the canceled checks, they still wouldn’t fix it. Finally, I got fed up and went to the county commisioner to complain. They eventually helped me get the attention of republic services but only because I didn’t tell them I lived in the city limits. Then last month, republic services threw out my garbage can with the trash; second time in a year that the’ve done this but this time I caught them. I noticed it gone right after they left and then chased the truck down the street. At first they lied about it but when they opened up the back, there’s my can smashed to pieces. So I call right away and report it and the rep I spoke to was very nice. She said I shouldn’t buy another can and a supervisor will contact me. Well, no call so I call again. This time, this nit on the phone tells me that they came by my house but I wasn’t home. I explained that I keep my gate locked so if you’re going to leave a can please put it over the fence. «Oh, well that’s up to the supervisor» «Um, are you kidding?» So anyway a couple days later they drop off a can but it’s about 4 ft tall and weighs about 40lbs empty and it has no wheels. So, I call back and I tell them this completely unacceptable. This time they said, put the can on the curb on your next service day and someone will come by to replace it. «Don’t use the can.» So over a week goes by and the can is just sitting in front of my house. I’m bagging up my trash and throwing it to the curb but between the scavengers and animals on my street the trash is all over the front of my house. So I complain to my county commissioner again and my city councilman bob coffin. At first the county offers to help but then once they learn I live in the city limits, well forget about it. I complained four times to bob coffin about my missing can and other issues about sanitation in my neighborhood and he and his staff couldn’t give a wit. I guess they’re too busy with their rezoning and licensing to help anyone who lives in his ward. Anyway, I’m ready to sue republic services in small claims but I give it one more go and call them. 4 phone calls and 3 weeks and finally they replace my garbage can. Unilocal,yelp
bob coffin is a nit but if enough people complain about their service to the count commissioner and/​or city councilman maybe they’ll do something. It’s like the lottery. If you don’t play you can’t win.

Please call the County Commissioners to report the Republic Services. They are the ones who regulate what they do!!! RS has a monopoly and they could care less about their customers!
If I could give them a zero I would! I understand companies offer their services and they like to get paid. I have no problem with that. However, sometimes life gets in the way and people have things going on in their lives. I had definitely been remiss for a couple of months but was shocked to get a bill for $ 261. I called «customer service,» which is laughable and got a woman who could barely speak English and one of the rudest women ever on the phone. I asked about the bill and was told curtly and rudely, that was what I owed because I didn’t pay. I told her to look at the payments to which she reiterated that’s what I owed. She said they had charged a lien against me for $ 167.00!!! That’s on a $ 90 bill. I asked to speak to a supervisor to which she told me no one was available. I asked for one to call me and that was over two hours ago. I won’t hold my breath to get a call. By the reviews, I can see I’m not the only «fan» of Republic Services!

I just moved to LV. In my few dealings since moving here, setting up service and dumpsters for construction work being performed, I have had no issue with anything. I have found Republic more than accommodating in all adpects.
I have moved a lot. The monthly fee for trash pickup is all across the country with higher fees and more restricted services. I’m just thankful we live in a desert and they can bury the stuff cheaply or whatever.

It’s hard to refer to Republic Services as, «a service company» because that would imply that they do something for you. Even if you follow the company’s policy they will not pick up your trash every tim. They are perfect example of why the city should provide trash services, like ever other west coast city does. This company employs nothing but a bunch of overpaid lazy workers I wish there was another option.

Never enter into a contract with this company, there office people could care less about retaining customers, just how to raise money for the company

So around March it was one of those windy weekends. You know the type — wind advisory 60 mph ish. Long story short, got home late, and was trash day earlier so I’d put the can out earlier that day. I left the trash can out and it must’ve blown down the street because the wind turnt up.
I got home and it was obvious the wind blew it down the road and a neighbor took it. WHO DOES THAT? I know the household that took the stray without putting it to the side. Homestly, this has happened to me in reverse and as the über-​gentleman I am I picked up and placed the stray trash can in full view and where it blew away.
The thoughts running my head were: slashing tires, taking both (now two) of the trashcans, or spray painting ‘trash can thief’ on their driveway.
Then I decided Im above all that. I also decided at this point in life Im above ringing a doorbell and asking a neighbor ‘May I has my trashcan back, kind sir?’.’ Fuck that neighbor. And by the way his wife just looks like she can make a mean bowl of Rice Krispies but cant boil an egg to save her life. He must be miserable having to get into bed with that troll every night…
Soooo I call Republic Services a week later after I realize my neighbor is not going to put the trash bucket out on the steeet. Shit be piling up… Im honest, tell them the story. They tell me they will drop a new trash can off. I ask if I can buy an extra one while we’re at it. They tell me it’s one per household. I tell them I do my own gardening and dont have a truck. They tell me its one per household. Meanwhile this dickhead and his Frosty Flakes wife are putting out two. I know what youre thinking — and Im not going to jail over a trashcan… lol.
Not only that but now the last three months when they empty my trashcan they purposely move it to the middle of my driveway, like they have some system for people requesting a new trashcan and trying to stop me from driving into my garage. Wtf
So Republic. You wont let me have two cans but it’s alright if my neigbor does because he stole one? First of all, youre an asshole and who appointed you the trash nazi? I pay you, you hire people to pick up my shit.
Secondly, see that shiny trashcan called ‘recyclabes?’ Fuck you. I drop my regular trash in there. For the people that complain about the recycling, not worried about it. I got two other places they can dump the shit. One is called Iran and the other is called Afghanistan. Let’s be real, they dont notice anyways.
Sorry Republic, bit your trash game aint right. This is ‘Mericka. We need extra trash cans B!

I spent over 3 weeks dealing with this company over trash pick-​up. I made a payment online through their billpay for July. The transaction went through on my end, but Republic Services says (1 month later, and only because I called and asked) that the transaction was declined by my bank. I double checked the account, made a payment again in August, and lo and behold it was refused again. I thought it was just a banking problem, turns out that Republic Services does NOT have a verified website, that they allow clients to accidentally add non-​numerical numbers to their account #‘s online, and that really screws with people. So, instead of Republic Services online billpay recognizing that the card # is invalid, they try to bill it anyways. Once the billing has been auto-​rejected by the bank, Republic Services does NOT contact you, they simply add a charge to the account for a bounced check. Yes, they call it a bounced check for a VISA TRANSACTION online. So, they charged my account $ 50 for a bounced check. I tried making the payment a third time on the phone with them. I paid $ 288 for two months of garbage services. Thanks to in large part because Republic Services online billpay allows for non-​numerical #‘s in the data entry field for accounts #‘s, then bills the client a fee for every transaction that doesn’t go through.
That said, my biggest problem is that during these three weeks of service interruption, they didn’t try to contact me at all to resolve the account or warn me that the transactions weren’t going through. They simply stopped picking up my trash, and sent me a letter in the mail 2 weeks AFTER cancelling my service the bill for $ 288.
They refused to take off the bounced charges on my account. They also refused to pick up my trash or help me out after 3 weeks of no service in a house with 6 people in it. We have more trash in our home than can be explained by mere words. 1 month of no service (since they won’t come pick up my trash for another 7 days, when they’re next on my schedule to get my trash). Funny how I make a payment on my trash servicing DAY and clear the balance owed, despite the $ 50 BOUNCED CHECK fee (for a VISA transaction), and they refuse to service a now restored and serviceable account.

I have been a customer for decades. I have had nothing but problems with their billing for years and years! I do auto billing thru my bank but Republic has changed amounts due without proper notification and takes payments to pay for other services and fees that are erroneous. Their accounting system is faulty and needs revision. They are not willing to ever make any adjustments to correct their errors. They have not been up front or forthcoming and need to be more regulated and CONTROLLED. They do not fall under the Public Utilities Commission but are ‘governed’ by the Clark County Commission, Mike Harwell at 702−455−3500. Call this number with any and all complaints. The more calling complaints the more likely action will be taken. CALL TODAY! 702−455−3500 voice your complaint too!

My trash wasn’t picked up last week and I called and the girl said they she would put in a request for the trash to be picked up that day (Wednesday)… They should come in the next 24 hours was what she said. 24 hours came and went. I called repub service again and they said that they’d come by within 24 hours and, again, never showed up. They picked up the trash on Saturday which is our next pickup day. Def a no-​no to be leaving your trash out for 3 days straight when you have an hoa. Today, 5÷13÷15 (a Wednesday) rolls around and everyone’s trash but ours is picked up, again. I called repub services and found out that they weren’t picking it up bc the bar on our rolling tote trash can is missing. A part they Prob broke off. The trash man needs that bar in order for the machine to pick up the can to empty the contents into the truck. Great communication skills, THANKS FOR LETTING ME KNOW last week when I called. I was also informed that the trash can I had was phased out and that they would need it back to replace with the new model they are using. GTFOH! I told the lady that the trash can we had was a hand me down from someone who moved out of state many many years ago and she said that they’d be confiscating it bc it was their property. Great!
The lady today gave me two options: to lease a trash can from them for $ 16/​per quarter or I buy my own trash can. I’m about to just throw my damn plastic bags on the curb and call it a day. No wonder you have crappy reviews republic service!

Residential twice per week pickup; however, only one day is actually provided. The second day (Saturday) routinely leaves trash in the can, or laying on the street. Have communicated over half a dozen times with «Management» and the problem continues.
I would cancel if there were another option.

We love the guys that come to our house! My daughter loves to wave from them from the window and they always look for us and honk their horn. It doesn’t sound like much, but I think it’s so nice of them to do each day while they’re busily working.

If this weren’t a monopoly, I’d give it 1 star.
Only reason I’m writing this is I’m pissed about the 30 minutes it just took to pay the bill over their website, just about impossible to figure how to use a credit card.
A couple times Republic missed our pick-​up and when we called them back, they said «don’t worry, we’ll be back tomorrow to get it» — neighbors weren’t happy to see our trash out for several more days. Another time they actually did come the next day.

I rent a 3 yard dumpster for our home and pay $ 300 in rental plus the monthly service fee. The dumpster is looking very beat up and I call to request an exchange (since I am paying $ 300 a year for it) and am told I need to pay $ 85 to exchange it. They are out of their minds. What a racket, you have to use them, then they get to rip you off at every turn. They should be embarrassed of themselves. Too bad we don’t have another choice for trash service so I could cancel with Republic Services.

Republic Services does not list telephone numbers on their website. What kind of service is that? I had to come to Unilocal for their telephone number.
They make it very diffult for customers; they really don’t want to talk to you. I’ve seen this kind of unfriendly practice in many business.
They do have an email response screen, so they DON“T want to talk to you.
I am disgusted with business that hide behind the website and do not offer a phone number.
They have no competition in this area… so try to abuse your customers more often, ok?
Arleen

I just spoke with Tasha from Republic services. She was not helpful at all. She could not answer my questions and would not try to solve my problem. I found her to be very rude, but in a «fake-​nice» way. She kept saying, «but Merry Christmas», talking to me like I was underneath her. I wish there was a different company to switch too. I was going to leave NV Republic alone, since even though they switched us from 2 days to one and charge the same amount. I was ok because they gave us new trash cans. But now they are missing pickups, and leave the trash can everywhere after pickup. I am a board member on my association and others have sent in complaints to the HOA. Now I feel the urge to respond to everything.
This is an add on edit to this review.
So I called Republic Services back and Daylene helped me. She answered my questions, guided me in the right direction, and solved my problem. I feel a little torn with a a one star review because Daylene should get 5 start]s herself, but she does not represent the entire company. Also, Tasha was not good and deserved one star. So I am going to change this review to 2 stars. If I could leave two reviews I would leave 5 stars for Darlene and one star for Tasha.

Horrible customer service!!! I missed one 1 in my account number to pay my bill and I was charged 25.00 for entering the wrong account number!!! I called thinking I have been here paying for over 5 years now and have never done that. Surely they will credit the 25.00 for the typo. Oooo no!!! Bend over and have to take it! Along with all the trash left on the street when they dump the trash! PLEASE SOMEONE OFFER US ANOTHER OPTION!!!

Republic Services is AWFUL. We live in Henderson 89 074 & they miss about 1 week out of every month for our trash disposal. They pick up the neighbors & skip ours because they know the dumpster won’t hook up. This dumpster was «new-​ish» when they delivered it and now it is bent, rusted, doesn’t roll, lids won’t close & the trash falls out onto the street when it’s dumped because they can no longer properly attach the truck to it to their trucks. We’ve been calling for MONTHS about missed pick up services (that are paid for) the drivers on the trucks (3 diff trucks) have said they can’t pick the dumpster up & told us not to put trash back in it until it’s replaced & when we call Republic Services they say if they HAVE TO replace the dumpster THEY’RE CHARGING US FOR IT! All our missed pickups, picking trash in our street that they dump & just leave & the dumpster is beat up by their drivers & their opinion is don’t put trash it it or that we are responsible for it now that their guys have beat the bag out of it?! The representative today ‘Lisa’ was out right rude & ignorant & says, «if they’re „giving“ us a new dumpster we’re paying for it.» What a joke!

Missed out trash 2 weeks in a row. Henderson 89 012
And so far there customer representative was a total douche while trying To get an answer about the bulk pick ups because usually our trash are picked up regularly.
No excuses to miss our trash but so far twice now.
They do not deserve tips specially on holidays because we so tip them.
And if you don’t tip them. They would throw your trash cans away from where it was picked up or left side ways in disrespect.
City needs to clean up there systems because we are paying them out of our pockets.
Company is a mess. They don’t even know who’s working what in what areas.

I have lived a lot of places and Republic Services is by far the crummiest trash pickup company I have to deal with. I don’t know if we just have lazy drivers or what, but I can’t get them to do anything but the bare minimum requirement of their job.
I usually only put my garbage cans out every third week (specifically to save the drivers from extra work that isn’t really necessary), and very rarely have any large items. You would think that the drivers would notice that and maybe go a little out of their way to actually take the large items I leave out for them on the rare (probably 3 times a year) occasions that I do — but no. Since I moved here last year, they have:
1. Refused to pick up a shipping skid on large collection day, despite there LITERALLY BEING A PICTURE OF A SKID on their website under their advertisement about «large item collection every 2 weeks!». Apparently they won’t pick that up because there can be nails in them — fair enough, I see the point in that so whatever I cut it up into pieces and put it in the can.
2. Refused to pick up a pile of about 20 5 foot long branches that I left on large pickup day, because it wasn’t tied together. Yeah so I don’t think there are any nails in these branches.
3. So I put the stupid branches in a garbage can and they were sticking out about a foot from the top — and they refused to pick it up because «the lid has to close».
These people are literally worse than the Chicago City Waste department, which I always thought was some kind of standard for bad customer service.
Henderson and Las Vegas, you really need to find a new company to give this contract to. These people are the worst.