Royal Carriage

Bought a 2015 Audi S5 using Roy’s services. He is great to work with and I give him an unqualified recommendation. I know others who have purchased cars from Roy, including my business partner, which is how I came to know him. Everyone I know has nothing but great things to say about their experience. Do yourself a favor and buy your next vehicle from Roy.

Bought a 2012 BMW M3 from Roy the owner of this shady business in July 16 of 2015. This guy told me the car has never been in any accident and showed me a clean car fax. When I took the car into BMW of Ontario for service Dec 31^st 2015, they told me the car has definitely been in a front end collision before. The hood and fender of the car were removed to repair the suspension components. After I learned this, I texted Roy back and forth for 2 days and he finally admitted that the car had accident before and told me the warranty wouldn’t be affected??? The stupid stuff he texted me to try to hide this is just laughable
Bottom line is, this is a business not worthy of your trust or $, but since I had to learn this the hard way, my next step would be to sue these jokers for my damages

I’d give it zero if I could. I called in this morning because of a car I saw on auto trader, I asked if I could test drive it. I was told they only allow test drives after they have run my credit. There is no way I’m going to let every dealership where I test drive a car run my credit. That is something that is only done once I have selected a car and if i am going to try and get approved for credit. I am planning on paying with cash so why in the world would I ever allow them to run my credit. When I informed him that I would not allow them to run my credit in order to test drive he told me they would not do business with me and hung up. This is terrible customer service and not a single other dealership or private seller that I called had any issue with me test driving any cars I called about. This is not how customers should be treated and I wanted to leave this review as a warning to all other potential customers that if you want to be treated well with respect this is not the place for you.
Edit– just to your point about other dealerships, while I was looking at cars I was able to test drive a M5, jaguar XJR, CL600, CLS63 AMG among others before I decided on buying a XFR in cash. I was never once asked by anyone else to run my credit.

This is a great place to buy a luxury car and save thousands. The vehicles are used, and you should have a car inspected before you buy. Do your homework before you buy, so you know what issues might exist on the car. All of the vehicles I looked at were in really good condition, but they were used and sometimes there were minor issues. We are thrilled with our Mercedes and Roy is great to deal with. I highly recommend them.

We have purchased three vehicles from Royal Carriage and couldn’t be more thrilled with our «fleet.» Roy was a pleasure to work with and exceptional at making each transaction seamless. Our BMW, Mercedes and Infiniti purchases are absolutely gorgeous cars and remarkable to drive. We highly recommend Royal Carriage and look forward to working with Roy again.