Serge’s Wigs

This has been my first experience purchasing a wig. After I visited the store, the wigs were so beautiful and the entire staff was so amazing, that I purchased 5 wigs. I’m was so in love with them, that 2 weeks later I purchased 3 more. I highly recommend this store. The personal service is truly amazing!

I felt so disrespected. There was another lady (white), who was in the store and the lady kept following me (black), around. Will not be going back here.

This place cracks me up. My girl and i have tattoos, and arnt 50+ so we must be crooks! Lol. My girl picked out a wig, added a brush, and foam head and because my (debit card with a pin number) was a temp card they wouldnt even slide they acted like we were shady crooks with a stolen card. Fyi, debit cards are secured with pin numbers for both consumer and and merchant. Also, if you have this weird policy that no one else has (because it makes no sense) put some signs up. I can afford to buy that store out and was treated with odd looks, whispers, and one employee even calling the owner for opinion on if she should take my card of not. Bad service.

Laura was just wonderful in helping my mother find a wig appropriate for her age and lifestyle. Then she showed mother how to attach and style! Serge wigs has a large selection in style, length and color. The place to when in need or just for fun!

I’m not sure why the reviews are so bad… They’ve been super nice to my mother and I both. Nancy is super helpful and nice, they have a great selection and are very patient with newbies.

WORST CUSTOMER SERVICE I HAVE EVER SEEN! I had the wig two days and I never moved the wig from the spot I left it in when I brought it home. For some reason it was all frizzy and tangled and was losing all the curl. I called them and told them about it and they said they would call me back and never did. I had to call again. I also sent them pictures of the wig and they called me a liar and said that I BRUSHED the wig and that’s what it looks like so I must have done so. I never touched the wig once when I brought it home. They offered me no help, no solution, nothing. They told me that they would wash it for me only if I paid the 70 dollars to have the service done! WHAT HORRIBLE CUSTOMER SERVICE! I am devastated. I was so excited about this wig and now it looks like a rat’s nest and it literally sat in one spot where nothing and no one could get near it. The manager of the store is a rude argumentative person who just wanted to blame me the whole time. I have never ever had someone act like that towards me ever!!! She refused to speak to me anymore after I got upset from being called a liar and hung up on me! DONT EVER BUY FROM THIS STORE DONT GO IN DONT GIVE THEM A PENNY! I hope this company is shut down because people start to review Unilocal reviews before going in there.
I explained more than 5 times that I never touched the wig in 2 days and that I most certainly did NOT brush it and all she kept saying to me was «well that’s what it looks like you did». So basically THAT’S CALLING ME A LIAR! She hung up on me and told me she could not talk to me anymore because I was upset. REALLY??? Wouldn’t you be upset if you purchased something and it literally fell apart in two days before you could even use it?
BOTTOM LINE DO NOT BUY ANYTHING FROM THIS BUSINESS!!!

One of the worse experiences. I took my sister there she is going through brain cancer, her forehead showed were they had to cut on her head. I had hoped showing her these wigs would help her. But no we had a pushy sales person she told us we had to buy a cap from them for $ 5.00. When my sister was trying on the wigs she told the sales person she was hurting her and started to cry the sales woman just keep pushing saying she works on commission. Not sure what commission had to do with us looking at wigs with a crying woman. I told the pushy sales person to back off. How bad this experience was. I will never take some one there that is dealing with cancer or after that I will just never go back.

Worst customer service in the world!!! Very RUDE workers, they act all high and mighty. They say that their human hair wigs are in the store, don’t be fooled they sell you a wig that’s supposedly human hair but as soon as you iron it, it MELTS!!! They said it was over processed hair and it burns, did not smell like sulfur when hair burns and it was PLASTIC!!! They argue with you acting like your a criminal, and not only that be warned their wigs don’t have Labels on them. Because they claim they don’t want the buyer to know the manufacture, and they are VERY OVER PRICED!!! The workers give attitudes if your wrong instead kissing your a$$ when you spend 750 for a wig. DO NOT go here!!! Don’t be surprised if they go on ebay and buy their wigs a triple their price. I hope they go out of business and the owner is never around and will never return a phone call for customer satisfaction! HORRIBLE!!!

So one of my best friends has cancer and we made a day of wig shopping with a small group of us to show our support for her.
We heard that this place has a great selection and offers a discount for those in chemo therapy.
When our group of gals walked in we were greeted by a really nice lady named Rosemary. She was very helpful after my friend explained what she was looking for and offered some really great advise.
We learned quite a bit about wigs. Rosemary was very patient and kind to my friend. she knew what to say & when to say it.
We of course are a whacky bunch so she was able to let her guard down & have some fun with us. We even snapped a few pics which I guess is a no-​no inside the store for some reason.
My friend found an amazing wig that will be perfect for her journey through chemo.
And another friend decided to try on some wigs for kicks and giggles. and she actually found one that was awesome and bought it as well.
So half the group was wigging out! it was pretty awesome.
They can take them back anytime for styling and repairs if need be.
They had a great selection and a several vanity tables for trying the wigs on.
You do have to buy a $ 2 dew rag to try on the wigs but thats standard anywhere
they sell wigs.