Silver State Smiles

I have been going to Silver State Smiles since their grand opening and I will not take my family anywhere else! The people there are always patient, nice, and caring. They have been taking care of my two children as well and my kids love going to the dentist because of the great experiences there! I would also like to add that I have never waited more than five minutes in the waiting room! Do yourself a favor and book your appointment now!

I wish I could give zero stars! After a horrible accident of my dog hitting my mouth a little too hard my front tooth was knocked out of place. Because of the reviews I chose this place, with great regret. After taking x rays the dentist attempted their typical scare tactic, urging me to have a root canal right away as the tooth was already decaying & spreading O. o After giving me a $ 1500 quote I took my loose tooth butt out of there and called another dentist close by. She was AMAZING & honest! She ended up putting the tooth back into place & attaching a brace for stabilization while the tooth readjusted. She made no guarantees that the tooth wouldn’t die but felt it was worth a shot. I asked her if it was decaying (like this con artist stated) and she educated me on the process of a decaying tooth. Basically it was too soon to tell! She even showed me my x rays as proof.
It’s such a disgraceful shame that people like this, who are supposed to be professionals we can trust, will try to take advantage of someone’s situation at any chance they can! This guy does NOT have your best interest at heart; he’s in it for the $$$$! Before he urges you to take immediate action, playing on your emotions, do yourself a favor and get 2^nd opinion! The cost is minimal compared to getting scammed out of hundreds or thousands of dollars.
By the way, I didn’t end up needing a damn root canal. My tooth reattached itself and is doing just fine with no signs of decay in sight (mind you this happened last December!). I purposely waited this long to write this brutally honest review. BEWARE OF HIS SCARE TACTICS!

I needed to find a new dentist closer to my home. I made an appointment a week ago, and asked specifically if they took my insurance. The guy on the phone, said it would not be a problem and I booked an appointment. I get a voicemail the day of and it says that I’m out of network, but they could still do the X-​rays and cleaning. Because of the reviews I decided that i would try them out. I had the X-​rays completed and the dentist comes in and says my teeth look fine and starts upselling veneers right away. Then the hygienist comes in and starts telling me about bone loss and bacteria and she recommends deep cleaning, and quarterly visits (as stated by another poster.) I told her that I am out of network, she said that the girl up front would speak with me about that. I waited another 15 minutes before she came in and informed me that the cleaning would ONLY be $ 600 out of pocket! I took my bib off and left. They wasted an hour and a half of my day off with this run around, I do not think they care about our teeth in the least, just trying to make as much money as possible. If the dentist office reads this feel free, to call me and dispute anything I have written.
P. S. I visit a dentist regularly, floss and brush multiple times a day and have teeth in above average condition. Im only writing this addendum to let you know that the deep cleaning has never been recommended before and am quite sure that it was not needed this time as well.

I had a wonderful experience at Silver States Smiles! I felt at ease and the customer service was exceptional. I would certainly tell my friends and family about this place.

I had a great experience at Silver State Smiles! They were super nice and did everything to make me feel comfortable. Hazel was very sweet and she made sure I was comfortable and I understood the procedures. Such a cute and clean place too!

I would give 6 stars if I could. This Dental office was great from the beginning. It was so easy to schedule an appointment, the friendly voices that answer the phones are so helpful. I was greeted promptly and with smiles, the girls in the front office are excellent. I had my work done without pain and very quickly. I even got a friendly call the day after my appointment to see how I was doing. I wouldn’t go to any other office for my Dental care. Thank you Silver State Smiles!!! :)

This is an outline of the FAILS of this dental clinic. Granted I went here once before they partnered with Image Dental and I had a good experience. However, since they have merged, things have gone south.
I booked my appointment in Aug 2014 at my last visit for 6 months out, that brings us to early March 2015. Come the day before my appointment, I thought it was a little strange I did not get a reminder call. So I call up the clinic to verify my appointment. They look and cannot find my appointment in the system… apparently when they merged, the appointments did not merge with their new system. FAIL #1! Practice management tip… perhaps you should have sent letters to your existing patients informing them of this issue so they could call and re-​schedule the appointment. Okay, no big deal, I’ll make another appointment. I asked to be seen with ONLY Dr. Tongsiri, since my coworker had been to the Sahara Image Dental location and were abhorred by the service they received there and the dentists at that location. I requested to be seen at their W. Craig road location with Dr. Tongisiri. I was given an appointment at 5:00PM. I get a call the next day, Dr. Tongisiri is not actually available on that day at that time, we can reschedule you for a different day. FAIL #2! Okay, I am given another appointment again at 5:00PM. Next day, I get another phone call… oh I’m sorry Dr. Tongisiri’s last appointment is actually at 4:00PM…uh okay so why did you offer me another appointment at 5:00PM?! FAIL #3… So, okay I decide I’ll just keep that appointment time and see whichever provider is there that day. Again, come the day before my appointment… no reminder call… I again call to verify my appointment, they forgot to schedule it! FAIL #4!!! At this point, I should have walked but I wanted to give them another chance… yes I was foolishly patient with this office. Okay, so come today, my appointment was verified two days before… should be smooth sailing. I get to the office, fill out the paperwork and come to find out with my private Metlife Dental Plan, I still owe $ 100 for a exam/cleaning…mind you this does not include x-​rays since I declined them for medical reasons. So I ask, «How is it that I had no payment due in August 2014 when I last saw you and my dental benefits have not changed? Do you no longer take my insurance?» The receptionist replies well we of course take your insurance or you wouldn’t be here, but we accept it «differently.» No offense, I’m in the medical field, you either accept the insurance or you do not. And you accept the terms of their coverage or you do not. So if I’m being billed, it probably means you are billing in excess of my insurance for bogus items.
Below is a copy and paste of my coverage from my insurance…
Bitewing-​Single Image 2 per 1 period for children separated by 6 months, 1 per 1 period for adults (liberal interpretation)
Last date of service 01÷20÷14 100% No deductible
Complete Set Radiographic Images 1 time in 60 months
Last date of service 11÷24÷09 100% No deductible
Oral Exams 1 time in 6 months
Last date of service 08÷27÷14 100% No deductible
Prophylaxis/​Cleaning 1 time in 6 months
Last date of service 08÷27÷14 100% No deductible
I’m pretty sure I’m covered for a routine cleaning and exam 100% with no deductible as plainly spelled out in my plan. Mind you I have no cavities, no fillings. So what in the world are you trying to bill me for? THIS IS FAIL #5!!! The front desk lady then offered to perhaps get around this $ 100 fee, but I would have to assume the responsibility of being billed if she could not make it work. This front desk lady must think I’m a fool, you just said you would bill me later essentially… NO DEAL. This practice is very questionable since they have merged with Image Dental in terms of their billing practices and competency of staff. Even if you have been here before and nothing on your side has changed, make sure you ask what you will owe for the exam even if you think it will be a routine exam. It would have been nice for the office to be up front when I made the appointment to tell me that they were now accepting my insurance «differently.» Whatever that means…
I literally made an appointment in the car outside their office with my last dentist, he may be further but he is a great dentist that does his own cleanings. His staff is honest, efficient, and on top of things. They were able to verify no deductible or payment due for an exam and cleaning with my insurance. So please explain to me Silver State Smiles why are you charging an extra $ 100 for the same services on the same dental insurance plan?
So here’s a plug for anyone looking for a new dentist, go to Dental Plus with Dr. David Tong, He has extended hours as well like Silver State Smiles and you will not deal with the incompetency that I dealt with or be told your insurance will be accepted «differently.»

I like the dentistry here… not too big not too small… walked in to smiling faces which is awesome especially in the morning. The to ladies in the front desk were very pleasant and welcoming… haven’t been to a dentistry like this just so nice.

Went for my bi-​annual check up, really like the new location. Modern décor, huge office, and same friendly faces. Parking in the back is a little hard to find at first but not a big deal. Dr. Rana did my check up this time– she’s super adorable and gentle.

Friendly staff, affordable price with insurance. I was looking for dentist for some time now due to very high prices at other locations. Planning to stay with this dentist and would recommend it to others.

So, I’m one of those people that is terrified of dentists. Apparently my jaw nerves go every which way but rational, and until I went here, I had never actually been numb for a dental treatment. I’d assumed «numb» meant «you can’t feel your tongue and your lip is fat but expect random, blindingly intense lances of pain at the most shocking moments».
I just finished getting 2 crowns; one was a replacement that involved cutting an old crown off. My terror at the pain I was sure this would involve was palpable. I was shaking when they reclined the chair.
It never hurt. The doctor took so much time and care to make sure I actually understood what «numb» means in the real world, and now, a month later, my permanent crown in for only 2 days, for literally the first time since I got my adult teeth, my mouth doesn’t hurt. Those teeth have always been sensitive; they’ve ached a little as long as I can remember every time I eat something hot or cold. I hated brushing them because it always felt like steel wool.
I had coffee and ramen for lunch today and it didn’t hurt. It wasn’t a small pain of ache I ignored. It didn’t hurt. I very nearly cried. Thank you, best dentist ever!!!

So like a LOT of people, I am scared of the dentist. I have a high pain threshold, but when it comes to even a simple tooth cleaning, I freak out. My tooth chipped and (due to my dentist-​dread), I waited too long. I ended up having to have a double-​root canal, which is basically concentrated terror for me.
I didn’t really know what to expect from Silver State Smiles. Parking was kind of difficult and the office is tucked away. However, within minutes, I realized how great this place is. They honestly have some of the nicest people I have ever dealt with in the medical field. Dr. Rana was actually singing «Build Me Up Buttercup» during the procedure, because apparently Disney characters DO exist in real life. She was also very understanding about my anxiety and helped keep me calm.
As for the procedure itself, I just can’t believe how painless it was. When they gave me the shot in my mouth, there was a SLIGHT pinch that hardly registered. After that, I felt nothing. And by nothing, I don’t mean that I could barely feel it. I mean that it was 100% pain free. Even after the procedure, the only pain I really felt was a very soar jaw from keeping my mouth open for so long.
If I could give Silver State Smiles more than five stars, I would. I just can’t recommend them any higher. They are some of the sweetest, most professional, and helpful people I have ever come across. THANK YOU!

I have had a few bad experiences with dentists in the past. This had sadly led me to not see anyone for quite sometime, so when I needed to go I chose here a referral from my friend. I was scared but they were so friendly, caring, understanding and gentle I was actually started to get excited to get my work done and move on in my life! They did the best work and really cared about my comfort and me.
I have now been going for a couple of years and I feel like part of the family Karla is so friendly! The new office is so nice, roomy, comfortable and clean. There are a bunch of new faces but all are nice!
The last time was scary but prompted me to write this review because I had to see a new Dr for me. Dr Rana I started to get my anxiety back because it wasn’t Dr Amy but she calmed me and exceeded my expectations. They are both friendly and gentle I was fine.
This is really one of the best Dentist in town, for taking care of my scared behind to turning me into a lover.
The one downfall to the new location is the parking but the office makes up for it!

always helpful, patient, and nice. Dr. Amy and her team are caring, and know how to treat their patients. Very gentle, and understanding.

Love the new location! Dr. Amy and her staff just got bigger and better. I’ve been seeing her for the past couple years and knew she was great from the start. The office is very nice and modern. There’s a lab onsite so I got my crown on the same day! How great is that. Every other time I’ve had to wear temporary and it always fell off. I will never wear a temp again! Karla is the best and the customer service is amazing. This is place has the best dentists in town. So far I’ve met Dr. Huong and she is just as pleasant. I actually look forward to coming in.

I’ve tried a couple of offices in Las Vegas, because I am picky and I want the best. As a dental student, I am also aware of good dentistry vs. bad dentistry. Dr. Amy Tongsiri is the best dentist around.

Dr. Amy is the BEST! She made me feel like family and took care of me and my dental situation. I did not go out of there in tears like my last dentist. Her front office staff Karla was understanding and very helpful.
Thank you Dr. Amy and your staff for making me feel so comfortable and welcome.

I would like to say, I am the most terrified of dentists! I had to go because I had a throbbing pain for months that became unbearable. So I googled and reviewed several dentists and this one stood out. First it was their hours which fit my work schedule, then it was the reviews. I was SO nervous when I got there but the warmth I felt from Karla eased me a little! Still nervous, Karla walked with me down the hall of doom where I met Dr. Amy, and she was so kind and empathetic to my panicky demeanor! I had 2 teeth pulled, yikes! But she almost had me so calm that I was actually ok! She talks to you to make you feel comfortable and that you’re in good hands; she also called me to check on me afterwards, kudos for that; would I return? If it was up to me NO! But Dr. Amy and Karla said I have to and I trust them now! I still have some fears, but at least there, I don’t fear the people!

Silver State Smiles is the best! I had a dentist phobia, but not anymore, thanks to Dr. Tongsiri. She’s very pleasant and the whole experience was enjoyable.

Been a patient here for several years and the service only gets better. It’s like going to visit an old friend. Everyone is nice and friendly but most of all gentle. Dr. Eve is their newest addition and she’s awesome. See you guys in 6 months!